Sr Specialist Facilities resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

A highly-skilled Facilities Sr. Specialist, with a demonstrated track record, in delivering exceptional customer service in a fast-paced environment. Personable professional works well under pressure. Effective Supervisor/Trainer, and enjoy working as a team.

  • Excellent Communication
  • Workday
  • Flight Deck Work Order Tracking System
  • Staples Print Solutions Work Order Management
  • Microsoft Office (Excel, Word)
  • Strong 24 + Years of Customer Service
  • Verisae
Lamar Institute of Technology Beaumont, TX Expected in : Business Administration - GPA :
Stratford Career Institute Stratford, WI, Expected in 09/2018 Accounting: Stratford Career Institute - Accounting home study program : Accounting And Business Management - GPA :
Sabine Pass ISD Sabine Pass, TX, Expected in 05/1980 Honors Diploma : - GPA :
Work History
Maximus, Inc. - Sr. Specialist, Facilities
Pittsburgh, PA, 05/2018 - Current
  • Supported Facilities Managers in all project implementation.
  • Ordered equipment and scheduled installations with vendors.
  • Assisted all 532 stores, with inquiries about work orders, vendors, invoices, and coordinated resolutions.
  • Used Verisae work order tracking systems, to dispatch vendors for on demand repairs, and follow-up through completions of work orders.
  • Interacted with customers, vendors, and the field professionally via phone, email or in-person to provide information regarding work orders.
  • Managed costs, invoices, billing and resolved financial discrepancies of account information using Workday.
Salvation Army Usa - Administrative Assistant
Rochester, MN, 10/2017 - 05/2018
  • Build relationships between customers, Order Processors, and Staples Print facilities, to ensure customers are always being taken care of.
  • Prioritize getting print jobs out on the production floor, in a timely manner.
  • Communicated with operators on jobs, hard due dates, etc.
  • Effectively prioritize and manage tasks and timelines to meet customer's needs.
  • Worked as a team, to get jobs completed, and shipped to customer or another Staples Store, to ensure deadlines are met.
  • Communicated with Leads and GM, on any problems, concerns or issues, regarding print jobs or customers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Novitex Enterprise - Project Manager/Onsite Client Services Rep.
City, STATE, 06/2016 - 08/2017
  • Communicated with vendors and clients via email, regarding quote updates, etc.
  • Setup Purchase orders and paid invoices in Workday.
  • Entered specs for print jobs in Noosh Connect, for clients daily.
  • Checked specs in Noosh Connect that were entered by clients, before sending jobs out for quoting.
  • Ordered business cards, training materials and posters in e-Store ordering platform, for 532 stores, and Home Office.
  • Created monthly Excel spreadsheet for tracking all of orders, entered in the e-Store, to ensure orders were delivered on time to their destinations.
CEC Entertainment - Senior Admin/Supervisor, Production Center/Mailroom Supervisor
City, STATE, 12/1994 - 06/2016
  • Supervised the Production Center and Mailroom staff.
  • Effectively support the field, Training department, Marketing, and the administrators, daily.
  • Delivered efficient customer service with high levels of accuracy.
  • Processed fifty + invoices daily, via Workday.
  • Negotiated copier purchases for Home office.
  • Supervised an in-house Production Center for all training materials for 500+ locations and Home Office printing.
  • Handled technical problems with computers, copiers, printers, and placed service calls when needed.

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Resume Overview

School Attended

  • Lamar Institute of Technology
  • Stratford Career Institute
  • Sabine Pass ISD

Job Titles Held:

  • Sr. Specialist, Facilities
  • Administrative Assistant
  • Project Manager/Onsite Client Services Rep.
  • Senior Admin/Supervisor, Production Center/Mailroom Supervisor


  • Accounting: Stratford Career Institute - Accounting home study program
  • Honors Diploma

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