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sr solutions architect managed services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-focused Sr. Solution Architect and team leader offering 17 years of success in delivering Avaya Unified Communication (UC) Solutions in cloud and on premises enterprise environments. Strategic thinker with comprehensive UC Solution proficiency for providing technical governance over the entire solution life-cycle. Proactive leader with strengths in communication and collaboration. Outstanding customer interaction and presentation skills. Unique ability to break down, solve, and articulate the resolution of complex solution issues. Skilled at providing effective C-level communication. Annual International Avaya User Group presenter.

Skills
  • Cloud architecture and integration services
  • Enterprise solution architecture, design, and implementation
  • Technical project management
  • Technical presentations
  • Technical business process development
  • Ability to break down complex issues into workable methodologies
  • Complex troubleshooting
  • Cloud managed services delivery
Experience
Sr. Solutions Architect – Managed Services, 08/2016 - 04/2020
Advance Energy Eden Prairie, MN,

Provided overall technical governance for Avaya Unified Communication (UC) Solution delivery to our most strategic hosted cloud solution clients throughout the entire solution life cycle. Ensured UC Cloud Solutions were designed, configured, and deployed, meeting the clients overall goals and service level agreements.

  • Technical lead for a 40,000 user global Avaya Unified Communication Solution hosted in four data centers.
  • Led design efforts to create accurate as-built solution design diagrams.
  • Authored architecture and integration documents for the full set of UC applications deployed.
  • Led design and integration efforts with internal and external Professional Services organizations.
  • Led complex troubleshooting efforts.
  • Provided effective C-level communications and creation of root cause analysis (RCA) documents.
  • Worked closely with Project Managers to provide technical details to project plans.
  • Contributed to the creation of scope of work documentation.
  • Created implementation plans used by the Professional Services Team to stream line customer site installations.
  • Led network design and integration activities, including SD-WAN, MPLS, SIP, and failover strategies.
  • Created business continuity and disaster recovery designs for enterprise UC solutions.
  • Led test plan creation and execution, providing unique solutions to increase team efficiencies.
  • Created cloud WAN monitoring service offer which was sold to clients and used by Day-2 Engineers.
  • Created network Quality of Service (QoS) and Avaya Network Region designs.
  • Led the tools strategy for enterprise Avaya UC and network tools deployment for efficient problem resolution.
  • Mentored support engineers on complex troubleshooting, UC tools, and Avaya UC call flows.
  • Created a network QoS bandwidth calculator for large enterprise Avaya deployments.
  • Cloud Solution Architect for ConvergeOne’s internally developed Contact Center Solution built using a microservices architecture. Integrated into Avaya and Cisco UC platforms. Chatbot services delivered using machine learning and natural language processing.
  • Created requirements document for monitoring capabilities to be built into our Day-2 monitoring platform.
  • Recognized by management for providing exceptional customer service.
  • Featured speaker at the annual Avaya User Group Conferences since 2005. Delivered presentations to over five hundred attendees in a single session, resulted in winning large accounts and follow-up consulting services.
Sr. Technical Manager - UC Solution Engineering, 11/2003 - 08/2016
Strategic Products & Services City, STATE,

Managed two teams comprising fourteen engineers with responsibilities in pre-sales, consulting, delivery, and Day-2 services for UC Solution and virtualization infrastructure delivery. The Converged Solutions Engineering (CSE) Team was responsible for UC Solution's network integration across Avaya UC, Microsoft UC, and video solutions. The Virtualization Team was responsible for the virtualization environment (VMware) that these UC Solutions were hosted on.

  • Provided technical leadership, working closely with team members by overseeing and mentoring.
  • Increased company operating margin by over $250,000 per year, starting in 2012, by bringing in Network Readiness Assessment services.
  • Created and modified pre-sales documentation, working closely with Account Executives, Sales Management, and Leadership Teams.
  • Led in the creation of implementation playbooks and associate process documents to ensure efficiency, consistency and transparency across team members.
  • Created and delivered additional diagnostic and consulting service offers such as UC Network Diagnostic Services, UC Quality of Service (QoS) evaluation and Avaya solution design services.
  • Developed an all-day free Avaya VoIP Fundamentals Training Seminar for consultants and current and potential customers, delivering for three years, averaging ten to twelve seminars each year.
Converged Solutions Engineer, 08/2003 - 11/2003
Strategic Products & Services City, STATE,
  • Lead Engineer on several UC solution projects, including SPS's first one million dollar solution installation.
  • Built the Converged Solutions Engineering Team implementation process.
  • Collaborated with engineers, project managers, sales associates, and customers, regarding design parameters for customer projects.
Member of Technical Staff, 01/1998 - 06/2003
Avaya City, STATE,
  • Tier IV technical support engineer responsible for identifying call control problems in the full set of Avaya Computer Telephony Integration (CTI) products, platforms and customer-provided applications.
  • Performed TCP/IP network level troubleshooting on customer's LANs.
  • Software support engineer to Independent Software Vendors (ISVs) and business development partners.
  • Technical support engineer liaison to Genesys and Cisco.
  • Created a 30-minute presentation to Cisco executives resulting in approximately two million dollars of accelerated revenue.
Education and Training
Master of Science: Computer Science, Expected in
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University of Southern California - Los Angeles, CA
GPA:
Status -
Bachelor of Science: Computer Science, Expected in
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SUNY @ Stony Brook - Stony Brook, NY,
GPA:
Status -
Certifications

ACIS - Avaya Aura® Core Components
ACIS - Avaya Aura® Communication Applications
VMware - VTSP 5.5
ITIL Foundation in IT Service Management

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Additional Architecture Design Experience

Avaya Aura Solutions, Calero Call Accounting, CT Suites Call Center, Calabrio Call Recording, Equinox Conferencing, Avaya Aura LDAP Integration, IX Messaging and Avaya Aura Messaging Voice Mail, Sentry E911, Mutare Call Blocking, XMedius Fax Services, CMS Wallboard Integration, SQL Integration, Kemp Load Balancers and DNS for Business Continuity and Disaster Recovery, Session Border Controllers, SIP Trunks, MPLS.

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Resume Overview

School Attended

  • University of Southern California
  • SUNY @ Stony Brook

Job Titles Held:

  • Sr. Solutions Architect – Managed Services
  • Sr. Technical Manager - UC Solution Engineering
  • Converged Solutions Engineer
  • Member of Technical Staff

Degrees

  • Master of Science
  • Bachelor of Science

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