Results-focused Sr. Solution Architect and team leader offering 17 years of success in delivering Avaya Unified Communication (UC) Solutions in cloud and on premises enterprise environments. Strategic thinker with comprehensive UC Solution proficiency for providing technical governance over the entire solution life-cycle. Proactive leader with strengths in communication and collaboration. Outstanding customer interaction and presentation skills. Unique ability to break down, solve, and articulate the resolution of complex solution issues. Skilled at providing effective C-level communication. Annual International Avaya User Group presenter.
Provided overall technical governance for Avaya Unified Communication (UC) Solution delivery to our most strategic hosted cloud solution clients throughout the entire solution life cycle. Ensured UC Cloud Solutions were designed, configured, and deployed, meeting the clients overall goals and service level agreements.
Managed two teams comprising fourteen engineers with responsibilities in pre-sales, consulting, delivery, and Day-2 services for UC Solution and virtualization infrastructure delivery. The Converged Solutions Engineering (CSE) Team was responsible for UC Solution's network integration across Avaya UC, Microsoft UC, and video solutions. The Virtualization Team was responsible for the virtualization environment (VMware) that these UC Solutions were hosted on.
ACIS - Avaya Aura® Core Components
ACIS - Avaya Aura® Communication Applications
VMware - VTSP 5.5
ITIL Foundation in IT Service Management
Avaya Aura Solutions, Calero Call Accounting, CT Suites Call Center, Calabrio Call Recording, Equinox Conferencing, Avaya Aura LDAP Integration, IX Messaging and Avaya Aura Messaging Voice Mail, Sentry E911, Mutare Call Blocking, XMedius Fax Services, CMS Wallboard Integration, SQL Integration, Kemp Load Balancers and DNS for Business Continuity and Disaster Recovery, Session Border Controllers, SIP Trunks, MPLS.
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