Sr Solutions Architect Managed Services resume example

Provided overall technical governance for Avaya Unified Communication (UC) Solution delivery to our most strategic hosted cloud solution clients throughout the entire solution life cycle. Ensured UC Cloud Solutions were designed, configured, and deployed, meeting the clients overall goals and service level agreements.

• Technical lead for a 40,000 user global Avaya Unified Communication Solution hosted in four data centers.
• Led design efforts to create accurate as-built solution design diagrams.
• Authored architecture and integration documents for the full set of UC applications deployed.
• Led design and integration efforts with internal and external Professional Services organizations.
• Led complex troubleshooting efforts.
• Provided effective C-level communications and creation of root cause analysis (RCA) documents.
• Worked closely with Project Managers to provide technical details to project plans.
• Contributed to the creation of scope of work documentation.
• Created implementation plans used by the Professional Services Team to stream line customer site installations.
• Led network design and integration activities, including SD-WAN, MPLS, SIP, and failover strategies.
• Created business continuity and disaster recovery designs for enterprise UC solutions.
• Led test plan creation and execution, providing unique solutions to increase team efficiencies.
• Created cloud WAN monitoring service offer which was sold to clients and used by Day-2 Engineers.
• Created network Quality of Service (QoS) and Avaya Network Region designs.
• Led the tools strategy for enterprise Avaya UC and network tools deployment for efficient problem resolution.
• Mentored support engineers on complex troubleshooting, UC tools, and Avaya UC call flows.
• Created a network QoS bandwidth calculator for large enterprise Avaya deployments.
• Cloud Solution Architect for ConvergeOne’s internally developed Contact Center Solution built using a microservices architecture. Integrated into Avaya and Cisco UC platforms. Chatbot services delivered using machine learning and natural language processing.
• Created requirements document for monitoring capabilities to be built into our Day-2 monitoring platform.
• Recognized by management for providing exceptional customer service.
• Featured speaker at the annual Avaya User Group Conferences since 2005. Delivered presentations to over five hundred attendees in a single session, resulted in winning large accounts and follow-up consulting services.