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Sr. Social Media Agent Resume Example

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SR. SOCIAL MEDIA AGENT
Summary

Knowledgeable and dedicated employee who enjoys working in a customer service fast paced work environment. I have been a dependable and punctual employee for the past 7 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I achieved elevated levels of written communication skills, interpersonal skills, retention tactics to ensure customers resolution. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. I am looking for a company that can heighten my level of experience to the next level, where I can be an extreme assist.

Skills
  • Goal planning
  • Strategic Planning
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Communication skills
  • Cash register operation
  • Professional demeanor
  • Cash Handling
  • Adapt to diverse groups
  • Multi-tasking strength
  • Upselling
  • Excellent people skills
  • Problem-solving skills
  • Customer service
  • Marketing
  • Money
  • Problem solving
  • Protocols
  • Social media platforms
  • Well-organized
  • Office equipment proficiency
Experience
Sr. Social Media Agent
Richardson, TXT-Mobile/Jul 2016 to Current
  • Handled customers and applying interpersonal skills over social media platforms such as Facebook, Twitter and Instagram.
  • Problem solving different customers concerns and providing resolutions by using retention tactics and working closely with our Marketing and Corporate team to ensure an FCR.
  • Increasing a constant customer satisfaction by responding to over 100 customers in less than 15 minutes.
  • Maintaining KPI's higher than a 92%, been nominated for 2 years straight for Agent of the Year for keeping outstanding metrics in my company.
  • Always maintained a constant knowledge of all the latest promotions, social media sponsorships, and our major influencers.
Sales Associate
Dallas, TXACE Cash Express/Sep 2015 to Jun 2016
  • Providing exceptional customer service to ensure customer satisfaction levels.
  • Operating cash registers of more than $1000 unerringly every day.
  • Executed customers transactions, including deposits, withdraws, money orders, and checks.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Answered customer questions regarding merchandise and pricing.
Cashier
Garland, TXChevron Corp./Feb 2014 to Dec 2015
  • Kept a well-organized stocked environment, provided excellent customer service by greeting customers when they walked in.
  • Received cash, card payments for products, gas, and miscellaneous items.
  • Ensures correct protocols were used such as checking ID's for tobacco and alcohol beverages.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Waitress
Dallas, TXDennys Corp./Aug 2012 to Apr 2014
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers, handling up to $[500] in cash per event.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Education and Training
HS DiplomaMineola HS2011Mineola, TX
Associates of ScienceRichland CollegeJun 2020Dallas, TX
Accomplishments

· 3 times Agent of the Month with an award certificate, trophy, and a front door parking spot

· Runner up for agent of the year- twice

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Resume Overview

Companies Worked For:

  • T-Mobile
  • ACE Cash Express
  • Chevron Corp.
  • Dennys Corp.

School Attended

  • Mineola HS
  • Richland College

Job Titles Held:

  • Sr. Social Media Agent
  • Sales Associate
  • Cashier
  • Waitress

Degrees

  • HS Diploma
    Associates of Science

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