LiveCareer-Resume

sr securities clerk resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in 30 plus years industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit Card Payment Processing
  • Data Entry
  • Verbal and Written Communication
  • Order and Refund Processing
  • Data Entry and Maintenance
  • De-escalation Technique
  • 50 wpm Typing Speed
  • Multitasking and Prioritization
  • Customer Account Management
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Transaction Processing
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Customer Service
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Clerical Support
  • Inbound and Outbound Calling
  • Office Equipment Proficiency
  • Customer Relations
  • Quality Assurance Controls
  • Sales Expertise
  • Call Center Operations
  • Microsoft Office Expertise
Experience
04/2019 to 01/2023
Sr Securities Clerk Champion Home Builders Midland, TX,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
03/2013 to 06/2019
Customer Service Representative Champion Home Builders Oklahoma City, OK,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
03/2008 to 06/2014
Customer Service Representative GRC City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
Education and Training
Expected in 06/2019 to to
High School Diploma:
Southside High Schoot - Elmira,
GPA:

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Resume Overview

School Attended

  • Southside High Schoot

Job Titles Held:

  • Sr Securities Clerk
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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