Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
ACCOUNT MANAGEMENT PROFESSIONAL
Sales Result-Oriented Account Manager who excels in revealing customer needs and delivering solutions. Professionally trained in building strategic network ties, increasing sales revenue. Cultivates and maintains strong customer relationships. Self-confident and poised in interactions across all business hierarchies. Excellent communication skills with strong analytical background.
Highlights
Analytical problem solver
Excellent communicator
Retail Link Expert
Skilled in MS Office
Relationship selling
Customer-oriented
Skilled multi-tasker
Strong interpersonal skills
Accomplishments
Ranked as a top performer, averaging 30% above sales quota each month with highest closing ratio.
Customer Accommodation Awards.
Winner "Employee of the Quarter” Award, 4th quarter 2011, 1st quarter & 3rd quarter 2012, 1st quarter 2013.
Held a Sensitive Government Clearance.
Certified by the RILA (Retail International Leaders Association) in collaboration, planning, forecasting and replenishment.
Experience
01/2011 to CurrentSr. Regional Account SpecialistCape Cod Healthcare Inc. | Plymouth, MA,
Generated new accounts by implementing effective networking and content marketing strategies.
Managed budget forecasting, goal setting and performance reporting.
Contacted new and existing customers to discuss how specific products could meet their needs.
Developed growth plans by identifying key clients, key targets and priority service lines.
Collaborated with account executives to identify potential customers and coordinate product demonstration.
06/2010 to 01/2011Sales AssociateAnixter | Alsip, IL,
Identified prospective customers using lead generating methods.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Built and maintained effective relationships with peers and upper management.
05/2009 to 06/2010Location Sales ManagerEmerald Expositions | Louisville, KY,
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Wrote sales slips and sales contracts.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Led top producing location company wide.
05/2007 to 04/2009Customer Service ManagerLovesac | Louisville, KY,
Successfully managed the activities of 5 team members.
Developed, implemented and monitored programs to maximize customer satisfaction.
Owned team productivity metrics.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Provided detailed monthly departmental reports and updates to senior management.
03/2006 to 10/2006Seasonal Co-Manager / Business AnalystFinal Staffing Usa | Lafayette, IN,
Improved relationship with Wal-mart.
Responsible for monitoring market conditions, product innovations and competitor activity, adjusted account sales approach to address latest market developments.
Delivered exceptional account service to strengthen customer loyalty.
02/2004 to 02/2006Business AnalystTampa Bay Fisheries | City, STATE,
Developed organizational change management strategies.
Manipulated data using pivot tables, pivot charts and macros.
Drafted monthly financial reconciliations and forecasts.
Documented process flows and developed requirements for functional improvements and enhancements.
04/2001 to 02/2004Account ManagerSure Fit, Inc | City, STATE,
Worked closely with company executives to identify new business opportunities, securing Presentation appointments.
Planned, created and delivered sales presentations to key accounts such as Wal-mart, Sears and many others.
Accommodated for increasing the retail space granted at Wal-mart. Increasing sales over 100%.
Consistently secured new accounts, resulting in a 50 - 60% increase in year over year revenue.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Wrote, proofed and edited sales proposals and correspondence.
Collaborated with other account managers to prepare and deliver performance updates and monthly business reviews.
Education
Expected in B.S | Business AdministrationFlorida Metropolitan University, Tampa, FLGPA:
Emphasis in Business Marketing & Management
Top 10% of class
Coursework in Business, Communications and Organizational Psychology
Microsoft PowerPoint certification
Expected in Associate | Business AdministrationBaker College, Flint, MIGPA:
Academic Achievement Awards
Focus on Professional Development Related Coursework
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