Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
My objective is to advance and grow within the Timken Company. I am very interested in expanding my career in the area of quality. I have 20 plus years of experience as an operator in quality and would like the opportunity to expand and utilize my experience with the company.
  • Accounting
  • Auditing
  • Business law
  • Dimensions
  • Documentation
  • Finance
  • Government
  • Grinders
  • Human resources
  • Inspection
  • ISO
  • Organizing
  • Pricing
  • Process control
  • Quality
  • Store manager
  • Trainer
  • Articles
Work History
Sr Quality Technician, 08/2016 to Current
Plug Power Inc.Arcadia, CA,
  • Responsibilities include creating process control plans for scheduled production and confirming the customer, revision, first article and MOC status for each order.
  • Processing First Articles and PPAP's when needed.
  • Creating rework books for product.
  • Archiving and verifying all process control plans, first articles, ppap's, certificates of conformance.
  • Pulling traceability documents for government and customer source inspection.
  • Determined and recommended methods to address improvement opportunities.
  • Conducted training and change management processes to improve operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Managed and archived quality documentation and participated in internal and external quality audits.
Quality, 01/1995 to Current
Koch Industries, Inc.Denver, CO,
  • Roller Inspection - Responsibilities included roller gauging, visual standards and sizing rollers into sets.
  • Checker - Responsibilities included out going quality audits on precision and aerospace, government audits on aerospace, nital etch, know all gauging procedures and in process audits on the grinders.
  • Aerospace - Responsibilities included gauging dimensions of cups and cones, visual inspection of all components per company standards, matching components for assemblies and marking accordingly.
  • Critical Parts Lab - Responsibilities include gauge and visual parts per Timken and Boeing requirements, keeping proper documentation for traceability on all components, preparing all parts for source inspection by a Boeing auditor and a Government auditor and incoming inspections of paperwork and check parts for visual or dimensional defects for parts supplied by other plants.
  • Completed training for ISO/QS-9000 auditor and QS-9000 overview in February 1997.
  • Sikorsky Delegated Quality Representative - Responsible for auditing and verifying product, processing shipments in Sikorsky's portal.
  • NDT Level 2 - Responsibilities include level 2 certification in Eddy Current and Magnetic Particle inspection.
  • Each discipline includes setting up the equipment, process product to check for discontinuities according to the corporate standards, creating tech sheets for new product.
  • Calibrate both eddy current machines at 6 months intervals.
  • Ordering EDM masters for each component needed.
  • Administer classes and recertify employees for double etch certification.
  • Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
  • Routinely checked measuring equipment to resolve testing problems.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Inspected outbound shipments and conducted random sampling to ensure product quality.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Identified and helped resolve non-conforming product issues.
Department Manager, 01/1988 to 01/1995
New York UniversityNew York, NY,
  • Responsible for organizing, stocking and pricing of an entire department.
  • I communicated daily with the store manager on current issues and how to improve the department.
  • Trainer.
  • Train new and existing employees on new procedures and keeping records accordingly.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Rotated merchandise and displays to feature new products and promotions.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
associate degree: Health Administration, Expected in
University of Phoenix - ,
: , Expected in
- ,
This program is focused on working in the business world to become a better leader, human resources leader, or any other role within a company.
bachelor's degree: Psychology, Expected in
Capella University - Minneapolis, MN
Completed classes in business law, accounting, finance and other general courses.: , Expected in 1992
Stark Technical College - Canton, Ohio

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • University of Phoenix
  • Capella University
  • Stark Technical College

Job Titles Held:

  • Sr Quality Technician
  • Quality
  • Department Manager


  • associate degree
  • bachelor's degree
  • Completed classes in business law, accounting, finance and other general courses.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: