Sr Qa Lead Engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Dedicated professional with 20 years experience leading teams and delivering quality software, products, systems, and applications to meet business, market, and customer needs, utilizing a blended onshore/offshore delivery model. Skilled in planning and implementing new processes, procedures and tools for quality assurance testing, defect tracking, and status reporting to reduce operating costs and increasing efficiency. Experienced in guiding the design and execution of automated and manual testing strategies to identify risks and issues, design effective mitigation solution, and enhance the on-time delivery of quality systems. Excellent communicator able to forge solid relationships with teams, business, leadership and partners, and build consensus and communication across multiple organizational levels.
  • Customer & Partner Relations
  • Team Development & Leadership
  • Strategic & Operational Planning
  • Systems Development Life Cycle: Waterfall, Iterative, agile

  • Intersystem, Unit, Sanity, and User Acceptance Testing (UAT)
  • Quality Center, Quick test Pro (QTP), Winrunner, Caliber, IBM Requisite Pro, Clarity
Excellent problem solving skills
Excellent problem solving skills
Excellent problem solving skills
Excellent problem solving skills
Excellent problem solving skills
  • QA Strategy, Definition & ExecutionExcellent problem solving skillsTesting Software Life Cycle Management, Software TestingTechnical DocumentationTest ManagementProcesses, Procedures & Standards DesignRisk & Issue ManagementStaffing & TrainingBudget PlanningSystem, Functional, Regression, Load, End to End (E2E),
Technical Skills

Strategy and Planning
  • Established policies and procedures for 
  • Served as leader of Test team.
IT Training
  • Successfully trained 25 employees to use new operating system.Operational Management
    • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
    • Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
    • Client Interface
      • Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
      • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.
      • Power Words
        Interfaced, Launched, Maintained, Managed, Monitored, Operated, Prepared, Processed, Programmed, Published, Reduced, Reviewed, Streamlined, Supported, Systematized, Trained, Troubleshot, Upgraded, Adapted, Analyzed, Classified, Collaborated, Communicated, Conducted, Created, Designed, Developed, Documented, Generated, Implemented, Improved, Increased, Initiated
Work Experience
SR QA Lead Engineer, 2011 - Current
CenturyLink Inc City, STATE,
  • Lead a team in the creation of the SQA portal which is used to capture Real time status of test cases and defects for multiple projects/Applications throughout the testing life cycle
  • Managed an offshore group in the development of a tool that automated the collection of metrics which helped the teams streamline their testing and improve the number of hours needed and decrease the time to release
  • Implemented a process that is used across IT for estimating the time and dollars it would take to test a project
  • SEP (Software Engineering Process) Trainer
  • Power Words
  • Conducted, Created, Designed, Developed, Documented, Generated, Implemented, Improved, Increased, Initiated, Interfaced, Launched, Maintained, Managed, Monitored, Operated, Prepared, Processed, Programmed, Published, Reduced, Reviewed, Streamlined, Supported, Systematized, Trained, Troubleshot, Upgraded, Adapted, Analyzed, Classified, Collaborated, Communicated
QA Manger, 01/2005 - 01/2011
Qwest Communications Inc City, STATE,
  • Managed the QA testing activities for major projects impacting provisioning, inventory, and workflow applications and evaluated operational risk before releasing the application into the production environment.
  • Provided technical direction and support to 40 team leads, test engineers, and test coordinators located on and off shore
  • Implemented CMMI through a RUP process framework and created templates that corresponded with the process
  • Analyzed Business and IT requirements for new initiatives and provided cost estimates back to the clients.
  • Conceptualized, recommended and led efforts to increase offshore involvement from a work package model to a project ownership model which reduced cost by 32% without reducing quality or time to market.
  • Lead an automation group who created automation scripts using Java, QTP, Winrunner, SQL, and VB Scripts which increased coverage and lowered the risk on highly impacted applications
Compliance Lab Manger, 01/1995 - 01/2005
GE Security City, STATE,
  • Created and managed a test lab that ensures product safety and reliability of both the hardware and software that that went into the products
  • Became a certified testing lab for UL which decreased time to market and regulatory costs
  • Established a testing group in India which reduced dollars spent on testing
  • Developed reliability standards which resulted in consistent designs throughout the companies product line
  • Coordinated the regulatory transfer of inspections when manufacturing was moved to Mexico
Education and Training
MBA: , Expected in 2010
Cardinal Stritch University - Edina, MN
2007 - 2010 Cardinal Stritch University Edina, MN. MBA - Masters in Business Administration
Bachelors: Business Administration, Expected in 2007
Cardinal Stritch University - Edina, MN
2003 - 2007 Cardinal Stritch University Edina, MN. Bachelors in Business Administration
: Creative Writing, Expected in 2003
St. Paul Technical College - Maplewood, MN
  • 2000 - 2003 St. Paul Technical College Maplewood, MN. Various Classes
  • Creative Writing
  • C++ Programming
  • Economics
  • Interpersonal Communication
: Electronics Technology, Expected in 1992
Mankato Technical College - Mankato, MN
1990 - 1992 Mankato Technical College Mankato, MN. Electronics Technology
Testing, Offshore, Qa, Inspections, Clients, Cmmi, Cost Estimates, Increase, Inventory, It Requirements, Java, Leads, Production Environment, Provisioning, Qa Testing, Rup, Sql, Winrunner, Workflow, B2b Software, Cases, Collection, Engineer, Estimating, Lead Engineer, Life Cycle, Metrics, Real Time, Software Engineering, Sqa, Test Cases, Mba, C++, Creative Writing, Acceptance Testing, Assurance Testing, Budget, Forge, Issue Management, Mitigation, Quality Assurance, Quality Assurance Testing, Quick Test, Quick Test Pro, Requisite Pro, Staffing, Systems Development, Training, Uat, User Acceptance, User Acceptance Testing
Power Words
HTML, Hubs, IBM, Cray, IMS, Information and Technology Solutions, Information Protection Analysis, Information Systems, Information Systems Integrity, Informix, Interpress, IT Infrastructure, IT/Web-Based Media Support, Java, JavaScript, LAN, Linux, Lotus, MAC-OS, Mainframes, MAN, MFT, Microsoft, Middleware, Minicomputers, MS-DOS, MVS, NAS, Object-Oriented Programming, Operational Planning, Oracle, OS2, OSI, Pascal, PC DOS, Personal Computers, PL/1, PostScript, Problem Analysis and Resolution, Process Improvements, Product Life Cycle Management, Product Management, Adobe Acrobat, Amdahl, Apple-OS, Applications Analysis, Applications Development, ASCII, ASM, Assembler, ATM, Banyan VINES, BASIC, Bridges, Burroughs, Business Continuity Planning, Business Impact Analysis, C, C++, CICS, Client Relationship Management, COBOL, COM, Compliance, Content Development, Product Research, Project, Project Quality Control, PVCS, QA, Quality and Productivity Improvement, Real-Time Database Management Systems, Report Design, Reporting Systems, Requirements Analysis, Requirements Gathering, Routers, RPG, SAN, Servers, Software Development Life Cycle, Software Engineering, Software Life Cycle Management, Software Testing, Software Troubleshooting, SourceSafe, Sperry, SQL Server, Strong Communication Skills, Subversion, Corel, CSI, DB2, Design Research, Developer Studio, DHTML, Disaster Recovery Auditing, Disaster Recovery Planning, Documentation, DOS, DR-DOS, EBDIC, Ethernet, Fortran, Frame Relay, Graphics and Animation, HPCL, Supply Chain Management, Switches, Sybase, Systems Applications, Systems Development, Systems Implementation, Systems Integration, TCP/IP, Technical Documentation, Technical Support, Technology Needs Assessment, Test Management, Token Ring, TOS, TROFF, Troubleshooting, TSO, UDB, Univac, UNIX (Sun, HP, AIX), VB, VBA, Visio, Visual Basic, VMS, HPUX, VPM, WAM, Web Site Design, Web Site Development, Web/Database Servers, Windows (2K, XP), Windows NT, Networks, Windows-Based Environment Programming, W-LAN, XML, XNS, z/OS

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Resume Overview

School Attended

  • Cardinal Stritch University
  • Cardinal Stritch University
  • St. Paul Technical College
  • Mankato Technical College

Job Titles Held:

  • SR QA Lead Engineer
  • QA Manger
  • Compliance Lab Manger


  • MBA
  • Bachelors

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