Sr Project Manager System Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Sr. Project Manager with over 20 years of successful experience in application development, implementation management, and deployment. Recognized consistently for performance excellence and contributions to success in the aerospace industry. Strengths in data and analytics backed by training in information technology.

  • Project Management
  • Policies And Procedures
  • Program Optimization Improvements
  • Administrative Management
  • Process Improvement
  • Operational Improvement
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Quality Assurance
  • Performance Assessment and Internal Audits
  • Training Management
  • Infrastructure Cost Reduction
  • Business Leadership
  • Policy Development and Enforcement
  • Team Leadership and ability to manage
  • Database Maintenance (SQL
  • Multitasking and Prioritization
  • Layout Planning
  • SharePoint Administration
  • Information Security Compliance (HIPAA, OSHA, AS9)
  • EHR (AllScripts, EPIC, Cerner, eCW, GE Centricity, Amazing Charts)
  • CRM Dynamics
  • Genesys
Work History
11/2011 to Current Sr. Project Manager – System Operations THE BOEING COMPANY- Leader In The Aerospace Industry | City, STATE,
  • Promoted positive customer experience through day-to-day supervision and management of audits
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Trained new employees on proper protocols and customer service standards
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions
  • Created and implemented aggressive action plan to address pressing cost control needs
  • Supported management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Served instrumental role in organizational transformation and implementation and participated in digital enterprise successful large-scale corporate restructurings
  • Trained and guided team members to maintain high productivity and performance metrics
  • Supervised daily operations of multi-million dollar applications reduction operation
  • Worked directly with management, architects, and IT department to brainstorm, discuss strategy and mitigate network issues
  • Managed, trained, and motivated application managers and senior leadership to continuously improve knowledge and abilities in compliance field
  • Streamlined application operations and budgeted effectively to decrease spending by 20%
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Eased team transitions and new employee orientation through training and development
03/2010 to 12/2014 Health Information Project Management HealthInsight/Comagine | City, STATE,
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Interacted and communicated easily with medical department personnel and public organizations.
  • Oversaw 17-month projects to revamp filing system, improving department productivity 100%.
  • Identified new methods to optimize EHR systems.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Trained medical staff on department procedures and policies to maximize department effectiveness.
  • Saved $4.3M by implementing cost-saving initiatives that addressed long-standing problems.
  • Led projects and analyzed data to identify opportunities to improve EHR system.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Conducted research, gathered information from multiple sources, and presented results.
05/2008 to 03/2009 System Analyst - Program Manager THE BOEING COMPANY | City, STATE,
  • Delivered in-depth eCommerce training, imparting knowledge of best practices for protecting data and minimizing errors
  • Reviewed performance benchmarks and established metrics for future tracking
  • Helped improve IT operations by showing a clear connection between current policies and business results
  • Oversaw installation of software programs and hardware systems to meet application requirements
  • Guided various aspects of acquisition processes, including due diligence, contracting, and valuation
  • Collaborated closely with upper management to drive strategy through the development and implementation of new processes
  • Boosted information sharing by enhancing interfaces between computer systems
  • Investigated and addressed system issues to enhance usability and improve functionality
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performances
  • Resolved malfunctions with systems and programs through troubleshooting
Expected in Ph.D. | Health Administration A.T. Still University of Health Sciences, Kirksville, MO GPA:
Expected in Master of Science | Public Health Concordia University, Seward, NE GPA:
Expected in Master of Science | Public Administration And Services University of Washington, Seattle, WA GPA:
Expected in Bachelor of Science | Health Information Technology University of Utah, Salt Lake City, UT GPA:
Expected in Associate of Science | Information Technology Frank Phillips College, Borger, TX GPA:
  • Bureau of Emergency Medical Services
  • American Red Cross
Additional Information

SQL development and administration

MS networks administration

Fluent in several languages

  • Sapphire Rapid Application Development Training RAD - 2010

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Resume Overview

School Attended
  • A.T. Still University of Health Sciences
  • Concordia University
  • University of Washington
  • University of Utah
  • Frank Phillips College
Job Titles Held:
  • Sr. Project Manager – System Operations
  • Health Information Project Management
  • System Analyst - Program Manager
  • Ph.D.
  • Master of Science
  • Master of Science
  • Bachelor of Science
  • Associate of Science

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