Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

PHARMACY TECHNICIAN CPHT, REGISTERED EXPERIECE 2000- PRESENT WALGREENS MIAMI , FL SR PHARMACY TECHNICIAN PTCB-certified pharmacy technician with high level of motivation to launch career in this field. Knowledge in a pharmacy best practice, medication pharmacology, pharmaceutical calculations and prescription processing. Background also includes experience as a retail pharmacy cashier provide exemplary patient care and ensured a positive customer service. Medication inventory management. Maintain Pharmacy inventory by ordering, purchasing and recording pharmacy stock. Receive and verify supplies vs. invoices and inform the pharmacist of shortages or overages. FDA Compliance. Medicare, Medicaid & Insurance Claims Processing. Research and resolve dosage conflicts , potentially harmful drug interactions, insurance issues and other matter to ensure patient safety/wellness and build customer loyalty. Provide excellent service within high -volume retail setting. Trained several coworkers or new system.

  • OSHA/FDA regulations
  • Patient relations
  • HIPAA compliance
  • Medicaid regulations
  • Medical terminology

In good standing with the Florida Board of Pharmacy

PTCB Certification # 190108998314769

Exp :03/31/2015

Florida Registration # RPT 1942


Skill Highlights
  • Expert understanding of Medicare and Medicaid processes
  • Strong background in FDA drug safety guidelines
  • Exceptional patient care and interaction
  • Excellent telephone etiquette
  • HIPAA trained
  • Extensive medical terminology knowledge
  • Pharmaceutical storage awareness
  • Pharmaceutical distribution familiarity
  • Drug distribution professional
  • Abbreviations comprehension
  • Counting and pouring expertise
  • Inventory managementEfficient and accurate
  • Strong decision-making ability
Professional Experience
11/2000 to Current SR Pharmacy Technician Cancer Treatment Centers Of America | Gilbert, AZ,

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients throughout the hospital.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately pulled medications from the shelves.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Mixed various pharmaceutical preparations according to written prescriptions.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Mastered HEB Pharmacy Standard Operating Procedures (SOPS).Precisely processed third party prescriptions and managed adjudication review.Processed up to [number] prescriptions on high volume days with 100% accuracy.Regularly ordered medication .Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Calculated, weighed, measured and mixed ingredients with expert precision.Advised customers on the selection of medication brands, medical equipment or healthier supplies.Collaborated closely with healthier professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.Interpreted and evaluated the validity and safety of medication orders and prescriptions.Oversaw the pharmacy technicians’ drug preparation and distribution activities to provide safe, efficient care for patients.Directed operations to increase efficiency and minimize patient wait times.Consistently upheld proper pharmacy and general safety procedures and standards.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Appropriately resolved customer issues, complaints and questions.Proficiently processed and dispensed written, oral and electronic prescriptions.Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.

Education and Training
Expected in 2001 Diploma | Pharmacy Technician Professional Training Center, Miami, Fl GPA:

Coursework in Pharmacy Technology, Pharmacology and Pharmacy LawCoursework in Pharmaceutical Sciences and Pharmacogenomics

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