Ambitious Senior Operations Specialist with an excellent understanding of operations management. Functional knowledge of creating metrics for improvement and managing business processes. Proactive, detail-oriented and communicative.
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Supported fellow employees and outside clients through creating departmental procedures and policies to ensure a mannerly/timely workflow in the Release of Information department.
- Working as the department IT liaison.
- Coordinating with client’s IT to set up EHR/EMR (Patient Charting System) softwares by establishing VPN connections and providing access to private and secure networks.
- Having the knowledge and ability to easily navigate through EHR/EMR (Patient Charting Systems) including: Centricity, NextGen, iSalus, Athena, Epic, Awards, Avatar, eClinicalWorks, iChart Logic, GoRev, AllScripts, Cortrak, Moxee, and Meditech
- Working as a Client/Provider liaison.
- Creating relationships with clients, working as the main contact for any procedural concerns or ROI (Release of Information) pertaining questions.
- Software administrator for content management software, Visual Vault.
- Designing and creating client portals to fit client’s reporting and business conducting needs by creating iForms and Workflows.
- Providing training for clients/providers in using company software, Visual Vault.
- Handling all inbound and outbound mail.
- Handled all inbound and outbound payments; posting and depositing. Including posting and accounting SSA direct deposits and issuing refunds.
- Working in Accounts Payable software
- Ordering and monitoring office supply orders.
Supported internal and external customers by navigating systems, policies, internal department processes providing superior solution oriented service through our inbound and outbound service channels. Provide customers with consistent follow through providing simple and accurate information regarding all of our ancillary products in a manner that supports our quest to make insurance accessible and easy.
- Handling inbound and outbound interactions
- Apply formalized policies and procedures to ensure compliance with all regulatory agencies.
- Adheres to defined quality standards for the handling of all inquiries.
- Collaborates internally to research, resolve and educate customers as needed.
- Assumes every issue is complex and demonstrates curiosity when receiving new inquiries to accurately identify and solve for the root issue, and escalates as needed.
- Leverages active listening to identify any unspoken need and strives to anticipate and eliminate any follow up or additional work for the customer.
- Sets clear and reasonable expectations for customer and peers, adequately documents and to communicate forward the circumstances for others, and demonstrates strong follow up and follow through to meet all set expectations.
- Completes and passes the minimum standard for all new hire and ongoing training expectations.
Responsible for scheduling Imaging exams and Physical Therapy for both American Health Network patients and outside physician referrals.
- The position includes, but not limited to, checking in and out Imaging/Physical Therapy patients
- Checking patient’s insurance eligibility.
- Collecting co-pays and balances due.
- Scanning and filing reports and exam results into patient’s charts or into physician’s PAQ.
- Answering phone calls.
- Obtaining preauthorizations when required.
- The ability to perform good communication skills and to multitask
- The ability to stay organized and detail oriented
- The ability to work in a fast pace environment.
- Implemented software’s such as NextGen and EHR (Patient Charting System) as well as Centricity RIS- PACS (Radiology Information System).
Consumed a total of 111 credit hours with four years of college experience.
Writer/Desk Editor for the universities student-ran publication, The Campus Citizen.
High school career focus was journalism and english.
A writer and editor for the Franklin Community High School newspaper from September 2007 to May 2009.
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School Attended
- Indiana University - Purdue University Indianapolis
- Frankling Community High School
Job Titles Held:
- Sr. Operations Specialist
- Customer Service Representative
- Patient Service Representative
Degrees
- Bachelor of Arts
- High School Diploma
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