Ambitious Senior Operations Specialist with an excellent understanding of operations management. Functional knowledge of creating metrics for improvement and managing business processes. Proactive, detail-oriented and communicative.
Supported fellow employees and outside clients through creating departmental procedures and policies to ensure a mannerly/timely workflow in the Release of Information department.
Supported internal and external customers by navigating systems, policies, internal department processes providing superior solution oriented service through our inbound and outbound service channels. Provide customers with consistent follow through providing simple and accurate information regarding all of our ancillary products in a manner that supports our quest to make insurance accessible and easy.
Responsible for scheduling Imaging exams and Physical Therapy for both American Health Network patients and outside physician referrals.
Consumed a total of 111 credit hours with four years of college experience.
Writer/Desk Editor for the universities student-ran publication, The Campus Citizen.
High school career focus was journalism and english.
A writer and editor for the Franklin Community High School newspaper from September 2007 to May 2009.
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