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Sr Operations Performance Analyst Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Ambitious professional with experience in planning, leading, and executing process-improvement projects. Experience in process mapping, process documentation and process measurement, tying operational process changes to financial return. Linking strategic recommendations to actionable steps that enable plan execution. Collecting, defining and documenting business (solution) requirements. Experience developing change management strategies to ensure successful implementation of continuous improvement initiatives. Effective presenter with extensive interaction among all organizational levels, proficient at communicating complex issues in simple to understand yet actionable ways.
Highlights
PowerPoint, Word, and Excel including pivot tables and macros; Project, Visio, Hyperion, Mobius and SharePoint.
Accomplishments
Experience
01/2008 to Current Sr. Operations Performance Analyst Mesa Air Group | , ,
  • Managed small projects without direct supervision and with a full understanding of project development methodologies and standards for project management at PNG.
  • Identified critical processes within the Engineering and Operations Services organization, developed meaningful measures of those processes, and established targets with which the results can be scored against.
  • Developed statistical and trend analysis tools for ongoing operational process improvement, designing high-value metrics that can drive continuous process improvement in order to advance the effectiveness and efficiency of Piedmont's utility operations.
  • Collected and analyzed data to fulfill all reporting requirements to PHMSA and State Safety Regulators.
  • Spearheaded comprehensive intelligence efforts from an operations perspective in order to identify and evaluate opportunities to enhance operational performance.
  • Led Green Belt project which required rallying diverse resources for a common goal that identified potential savings of over $85,000.
to Process Analyst | , ,
  • Project Lead tasked with the deployment of the new Enterprise Quality Management program at PNG.
  • Facilitated a cross functional team composed of Customer Service Representatives, Service Scheduling Administrators, and Service Technicians, documenting current state processes and designing target state procedures through process modeling and mapping.
  • Highlighted measurement deficiencies through the use of a Current Performance Snapshot, and proposed future metrics to infuse a quality focus into the business.
  • Developed job impact assessments to determine the nature and extent of change, in order to better develop change management strategies.
  • Effectively challenged the status quo to improve results, leading to the creation of a business case highlighting potential savings of $2.2M through the implementation of identified process improvements.
  • Assoc.
  • Engineering Tech - GIS Significantly influenced the use of the GIS system throughout the company, including training of district personnel ensuring accurate data entry into GIS.
  • Led initiative to make 811 databases more accurate which led to a savings of over $45,000.
  • Supported the Pipeline Integrity department through data analysis and query development.
  • Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Business Analyst for GIS Landbase Project, responsible for serving as liaison between stakeholders and end users as well as acting as requirements manager.
  • Responsible for facilitating the elicitation of requirements through various workshops and seminars.
  • Authored the comprehensive Business Requirements Document (BRD) which provides insights into the current and future states of the organization and provides a baseline for requirements management.
01/2004 to 01/2008 Sanborn | , ,
  • Leading provider of innovative GIS and photogrammetric solutions.
to Imagery Technician II | , ,
  • Performed digital orthophoto processing, graphics, and quality control.
  • Prepared orthophoto images from aerial photographs, survey data, and compilation data.
  • Worked with senior level GIS analysts to assist with tasks such as geocoding, data preparation, data processing and field collection using GPS and ArcMobile.
  • Developed and ensured consistent use of ISO 9001 procedures as applicable to the production of mapping data to increase efficiency and productivity.
Education
Expected in Bachelor of Science Degree | Business Administration California Coast University, , GPA:
Business Administration
Expected in Associate of Applied Science Degree | Industrial Engineering Technology Wake Technical Community College, , GPA:
Industrial Engineering Technology
Expected in 1 2015 Bachelor of Science Degree | Industrial Technology East Carolina University, , GPA:
Industrial Technology
Expected in ESI/The George Washington University Associate's Certificate in Project Management Cyintech/Piedmont Natural Gas Lean Six Sigma Green Belt | , , GPA:
Interests
Partnered with families, colleagues, and school staff to support student growth and hold students to consistently high expectations. Created opportunities for students that strengthen the connection between academic success, college, and career. Built and leveraged relationships with students, families, volunteers, peers, and the school community.
Skills
streamline, Business Analyst, business case, change management, Customer Service, data analysis, data entry, data processing, databases, designing, focus, functional, GIS, GPS, graphics, Hyperion, ISO 9001, macros, Excel, PowerPoint, Word, Natural Gas, Enterprise, personnel, process improvement, processes, process modeling, project development, Project Lead, Project Management, quality, Quality Management, quality control, reporting, Safety, Scheduling, seminars, Six Sigma, supervision, tables, trend, Visio, workshops
Additional Information
  • Community Engagement Citizen Schools Partners with public schools in low-income communities to provide an expanded learning day, rich with opportunities. Citizen Teacher Customized and delivered hands-on, engaging curriculum. Inspired students to set and achieve ambitious academic and personal goals. Partnered with families, colleagues, and school staff to support student growth and hold students to consistently high expectations. Created opportunities for students that strengthen the connection between academic success, college, and career. Built and leveraged relationships with students, families, volunteers, peers, and the school community.

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Resume Overview

School Attended
  • California Coast University
  • Wake Technical Community College
  • East Carolina University
Job Titles Held:
  • Sr. Operations Performance Analyst
  • Process Analyst
  • Sanborn
  • Imagery Technician II
Degrees
  • Bachelor of Science Degree
  • Associate of Applied Science Degree
  • Bachelor of Science Degree
  • ESI/The George Washington University Associate's Certificate in Project Management Cyintech/Piedmont Natural Gas Lean Six Sigma Green Belt

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