Sr. Operations Manager Resume Example
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SR. OPERATIONS MANAGER
Summary
Accomplished, seasoned professional with 20+ years proven success in operations management, in a large retail environment. Highly organized with attention to detail. Strong technical knowledge of systems: Excel, Microsoft, RFID and MFA. History of strengthening compliances, improving processes and elevating output and increasing productivity to achieve the organizational mission.
Skills
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Experience
Canva | San Francisco , CASr. Operations Manager06/2019 - Current
- Oversee opening/closing operations for a $40m Growth G100 annual revenue store in compliance with current company policies and procedures.
- Evaluated financial statements and P &L reports to monitor stores monthly performance to devise solutions for cost reductions.
- Improved productivity initiatives by managing budgets and expense accounts while coordinating a $8 million store realignment/renovations for a Growth G100 location.
- Spearheaded and Implemented new Omni H19 initiatives for stores online, BOSS and BOPS customers while successfully managing over 4,000 units daily
- Promoted professional skill development for MTM's, RTM, Omni and support employees through effective training, management and motivation.
- Implemented and facilitated stores annual inventory by training all direct reports and employees on the fundamentals of executing a successful inventory take.
- Completed and monitored monthly Risk Management & Shortage audits for ways to improve overall store compliance rates.
- Oversee the overall customer atmosphere to ensure a clean, neat and easy to shop environment.
- Oversee all inbound and outbound receipts daily, including store transfers, damages, non-congruent merchandise, penny merchandise and all return to vendor merchandise.
Parker-Hannifin, Corporation | Kalamazoo , MIOAPM02/2018 - 06/2019
- Planned, organized and scheduled strategy collaboration with stores asset protection detectives and neighboring stores. Increased apprehensions by 150% and apprehension dollars by 200% by motivating and coaching direct reports for optimum productivity.
- Monitored monthly P&L reports to seek opportunities to reduce cost and increase profit by reviewing all payroll and supply accounts.
- Worked closely with stores team on development skills by coaching, training and motivating direct reports and employees by implementing and embracing all company initiatives
- Successfully delivered $350,000 reduction in shrinkage for annual inventory by ensuring proper training and execution of inventory take.
- Oversaw the operational open/closing of a $35 million Growth G50 store by ensuring that we were in compliance with all company policies and procedures, store ranked #3 Growth G50 stores.
- Partnered with store and district teams on a Growth G50 $5million store realignment/renovations.
Macy's | City , STATEMULTI STORE OPERATOR03/2004 - 02/2018
- Multi store operator of 2-3 stores simultaneously for $90 million in annual revenue by ensuring that all stores where in compliance with all company policies and procedures.
- Conducted monthly Risk Management & Shortage Control audits to ensure that all store where operating at an effective level of compliance by reducing the number of safety incidents and protecting the assets of the company.
- Worked directly with stores team to ensure that all stores were increasing there productivity and reducing there cost by managing all budgets, expense accounts with a focus on payroll and supply accounts.
- Coached, trained and motivated all direct reports on developmental skills that would help them achieve the next level of advancement.
- Communicated and implemented multi annual inventories in all stores by simultaneously working with stores teams to execute a flawless inventory take and reduce all stores shrinkage by over $250,000 in each store
Macy's | City , STATEOperations Manager09/2000 - 03/2004
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas:Merchandising & Support.
- Monitored and directed all aspects of department operations with direct reports on productivity, safety, equipment , performance, account budgeting and expense management.
- Managed profit and loss by following cash control procedures, by auditing monthly, reviewing daily over short analysis with AST Supervisor & AP Manager
- Facilitated timely and comprehensive audit inspections on Safety and Shortage monthly to ensure store compliance level
Education and Training
Bowie State University | City, StateMaster of Arts in Business Administration And Management05/1997
Bowie State University | City, StateBachelor of Science in Business Administration And Management05/1990
Accomplishments
- AP Store of the Season 2018
- Growth G50 Store Award 2018
- Operations Manager of Year 2017
- Make Magic Award 2015
- Magic Leadership Award 2014
- Magic Leadership Award 2010
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Resume Overview
School Attended
- Bowie State University
Job Titles Held:
- Sr. Operations Manager
- OAPM
- MULTI STORE OPERATOR
- Operations Manager
Degrees
- Master of Arts in Business Administration And Management
Bachelor of Science in Business Administration And Management
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