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Sr. Operations Manager Resume Example

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MG
SR. OPERATIONS MANAGER
Summary

Accomplished, seasoned professional with 20+ years proven success in operations management, in a large retail environment. Highly organized with attention to detail. Strong technical knowledge of systems: Excel, Microsoft, RFID and MFA. History of strengthening compliances, improving processes and elevating output and increasing productivity to achieve the organizational mission.

Skills
  • Leadership
  • Performance Management
  • Employee Development
  • Supervision & Training
  • Team Building
  • Profit & Loss
  • Store Planning & Design
  • Recruiting and Retention
  • Risk Management
  • Asset Protection
Experience
Canva | San Francisco , CASr. Operations Manager06/2019 - Current
  • Oversee opening/closing operations for a $40m Growth G100 annual revenue store in compliance with current company policies and procedures.
  • Evaluated financial statements and P &L reports to monitor stores monthly performance to devise solutions for cost reductions.
  • Improved productivity initiatives by managing budgets and expense accounts while coordinating a $8 million store realignment/renovations for a Growth G100 location.
  • Spearheaded and Implemented new Omni H19 initiatives for stores online, BOSS and BOPS customers while successfully managing over 4,000 units daily
  • Promoted professional skill development for MTM's, RTM, Omni and support employees through effective training, management and motivation.
  • Implemented and facilitated stores annual inventory by training all direct reports and employees on the fundamentals of executing a successful inventory take.
  • Completed and monitored monthly Risk Management & Shortage audits for ways to improve overall store compliance rates.
  • Oversee the overall customer atmosphere to ensure a clean, neat and easy to shop environment.
  • Oversee all inbound and outbound receipts daily, including store transfers, damages, non-congruent merchandise, penny merchandise and all return to vendor merchandise.
Parker-Hannifin, Corporation | Kalamazoo , MIOAPM02/2018 - 06/2019
  • Planned, organized and scheduled strategy collaboration with stores asset protection detectives and neighboring stores. Increased apprehensions by 150% and apprehension dollars by 200% by motivating and coaching direct reports for optimum productivity.
  • Monitored monthly P&L reports to seek opportunities to reduce cost and increase profit by reviewing all payroll and supply accounts.
  • Worked closely with stores team on development skills by coaching, training and motivating direct reports and employees by implementing and embracing all company initiatives
  • Successfully delivered $350,000 reduction in shrinkage for annual inventory by ensuring proper training and execution of inventory take.
  • Oversaw the operational open/closing of a $35 million Growth G50 store by ensuring that we were in compliance with all company policies and procedures, store ranked #3 Growth G50 stores.
  • Partnered with store and district teams on a Growth G50 $5million store realignment/renovations.
Macy's | City , STATEMULTI STORE OPERATOR03/2004 - 02/2018
  • Multi store operator of 2-3 stores simultaneously for $90 million in annual revenue by ensuring that all stores where in compliance with all company policies and procedures.
  • Conducted monthly Risk Management & Shortage Control audits to ensure that all store where operating at an effective level of compliance by reducing the number of safety incidents and protecting the assets of the company.
  • Worked directly with stores team to ensure that all stores were increasing there productivity and reducing there cost by managing all budgets, expense accounts with a focus on payroll and supply accounts.
  • Coached, trained and motivated all direct reports on developmental skills that would help them achieve the next level of advancement.
  • Communicated and implemented multi annual inventories in all stores by simultaneously working with stores teams to execute a flawless inventory take and reduce all stores shrinkage by over $250,000 in each store
Macy's | City , STATEOperations Manager09/2000 - 03/2004
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas:Merchandising & Support.
  • Monitored and directed all aspects of department operations with direct reports on productivity, safety, equipment , performance, account budgeting and expense management.
  • Managed profit and loss by following cash control procedures, by auditing monthly, reviewing daily over short analysis with AST Supervisor & AP Manager
  • Facilitated timely and comprehensive audit inspections on Safety and Shortage monthly to ensure store compliance level
Education and Training
Bowie State University | City, StateMaster of Arts in Business Administration And Management05/1997
Bowie State University | City, StateBachelor of Science in Business Administration And Management05/1990
Accomplishments
  • AP Store of the Season 2018
  • Growth G50 Store Award 2018
  • Operations Manager of Year 2017
  • Make Magic Award 2015
  • Magic Leadership Award 2014
  • Magic Leadership Award 2010
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Resume Overview

School Attended

  • Bowie State University

Job Titles Held:

  • Sr. Operations Manager
  • OAPM
  • MULTI STORE OPERATOR
  • Operations Manager

Degrees

  • Master of Arts in Business Administration And Management
    Bachelor of Science in Business Administration And Management

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