Sr. Operations Manager Resume Example Macy's

SR. OPERATIONS MANAGER

Summary

Accomplished, seasoned professional with 20+ years proven success in operations management, in a large retail environment. Highly organized with attention to detail. Strong technical knowledge of systems: Excel, Microsoft, RFID and MFA. History of strengthening compliances, improving processes and elevating output and increasing productivity to achieve the organizational mission.

Skills

Leadership
Performance Management
Employee Development
Supervision & Training
Team Building

Profit & Loss
Store Planning & Design
Recruiting and Retention
Risk Management
Asset Protection

Experience

Macy's | Washington, DCSr. Operations Manager06/2019 - Current

Oversee opening/closing operations for a $40m Growth G100 annual revenue store in compliance with current company policies and procedures.
Evaluated financial statements and P &L reports to monitor stores monthly performance to devise solutions for cost reductions.
Improved productivity initiatives by managing budgets and expense accounts while coordinating a $8 million store realignment/renovations for a Growth G100 location.
Spearheaded and Implemented new Omni H19 initiatives for stores online, BOSS and BOPS customers while successfully managing over 4,000 units daily
Promoted professional skill development for MTM's, RTM, Omni and support employees through effective training, management and motivation.
Implemented and facilitated stores annual inventory by training all direct reports and employees on the fundamentals of executing a successful inventory take.
Completed and monitored monthly Risk Management & Shortage audits for ways to improve overall store compliance rates.
Oversee the overall customer atmosphere to ensure a clean, neat and easy to shop environment.
Oversee all inbound and outbound receipts daily, including store transfers, damages, non-congruent merchandise, penny merchandise and all return to vendor merchandise.

Macy's | Annapolis, MDOAPM02/2018 - 06/2019

Planned, organized and scheduled strategy collaboration with stores asset protection detectives and neighboring stores. Increased apprehensions by 150% and apprehension dollars by 200% by motivating and coaching direct reports for optimum productivity.
Monitored monthly P&L reports to seek opportunities to reduce cost and increase profit by reviewing all payroll and supply accounts.
Worked closely with stores team on development skills by coaching, training and motivating direct reports and employees by implementing and embracing all company initiatives
Successfully delivered $350,000 reduction in shrinkage for annual inventory by ensuring proper training and execution of inventory take.
Oversaw the operational open/closing of a $35 million Growth G50 store by ensuring that we were in compliance with all company policies and procedures, store ranked #3 Growth G50 stores.
Partnered with store and district teams on a Growth G50 $5million store realignment/renovations.

Macy's | Waldorf, MDMULTI STORE OPERATOR03/2004 - 02/2018

Multi store operator of 2-3 stores simultaneously for $90 million in annual revenue by ensuring that all stores where in compliance with all company policies and procedures.
Conducted monthly Risk Management & Shortage Control audits to ensure that all store where operating at an effective level of compliance by reducing the number of safety incidents and protecting the assets of the company.
Worked directly with stores team to ensure that all stores were increasing there productivity and reducing there cost by managing all budgets, expense accounts with a focus on payroll and supply accounts.
Coached, trained and motivated all direct reports on developmental skills that would help them achieve the next level of advancement.
Communicated and implemented multi annual inventories in all stores by simultaneously working with stores teams to execute a flawless inventory take and reduce all stores shrinkage by over $250,000 in each store

Macy's | Bowie, MDOperations Manager09/2000 - 03/2004

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas:Merchandising & Support.
Monitored and directed all aspects of department operations with direct reports on productivity, safety, equipment , performance, account budgeting and expense management.
Managed profit and loss by following cash control procedures, by auditing monthly, reviewing daily over short analysis with AST Supervisor & AP Manager
Facilitated timely and comprehensive audit inspections on Safety and Shortage monthly to ensure store compliance level

Education and Training

Bowie State University | Bowie, MDMaster of Arts in Business Administration And Management05/1997

Bowie State University | Bowie, MDBachelor of Science in Business Administration And Management05/1990

Accomplishments

AP Store of the Season 2018
Growth G50 Store Award 2018
Operations Manager of Year 2017
Make Magic Award 2015
Magic Leadership Award 2014
Magic Leadership Award 2010

Resume Overview

Companies Worked For:

Macy's

School Attended

Bowie State University

Job Titles Held:

Sr. Operations Manager
OAPM
MULTI STORE OPERATOR
Operations Manager

Degrees

Master of Arts in Business Administration And Management
Bachelor of Science in Business Administration And Management

Sr. Operations Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes