Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To obtain a position that utilizes my vast experience in Confidential Record & Provide customer service and confer with staff, attorneys, and the general public. My background in Human Services Counseling has taught me to work independently, as well as an information liaison within the agency, and publicly to ensure information accuracy. My time management and organizational skills will be valuable when creating agendas, producing publications and meeting time-sensitive deadlines. Self-directed and innovative thinker with knack for developing creative solutions to complex problems. Extensive community network among nonprofit organizations and government entities poised to provide services for community members.

  • Excel, databases, and data reporting
  • Proficiency in G Suite and all Microsoft Office applications Treatment planning
  • Excellent communication
  • Conferences
  • Contracts
  • Copying
  • Client
  • Databases
  • Documentation
  • Filling
  • Strong organizational skills
  • Treatment plans
  • Skilled community-based case manager
  • Culturally-sensitive
  • Solution-based interventions
  • Case management
Work History
10/2018 to Current
Social Worker/ RFA Specialist V. B.R. FOUNDATION, INC City, STATE,
  • Manages caseloads of children/youth assigned by supervising social worker/director
  • Performs written needs assessments, develops children's treatment plans and updates which are completed according to state licensing and agency standards
  • Collaborates with development of treatment plans with other program treatment consultants
  • Meets with foster parents, children and children's parents/relatives or significant others, as required; supervises and/or arranges visits between children and their parents, relatives; maintains detailed documentation of such visits
  • Responsible for writing, sending treatment/quarterly reports to placing agencies on time; responsible for proper documentation of client case records, treatment plans, treatment evaluations, and termination and discharge reports; participates in treatment planning sessions
  • Responsible for documentation of foster home certification records and maintenance of ongoing certification and program standards
  • Responsible for reporting any actual or suspected child abuse; responsible for reporting special incident reports to appropriate persons and/or licensing and placing agencies
  • Responsible for documenting any violations and deficiencies of agency certification standards, program standards, or state laws as it pertained to foster parents or foster family homes and for reporting these violations and/or deficiencies to appropriate agencies and administration for correction
  • Formulates and implements plans of correction to correct deficiencies
12/2015 to 09/2018
Sr. Office Administrator Evins Funeral Home City, STATE,
  • Developed and maintained company's current filling system
  • Created and maintained company policy and procedural manuals, which included updating state and federal laws as it pertained to funeral service
  • Maintained company's statewide cremations contracts
  • Maintained customer's confidential case files and records
  • Utilizing EDRS (California State Electronic Death Registration System) created, registered and amended death certificates and disposition permits
  • Communicated with public about funeral service and funeral law when death has occurred
  • Communicated and gathered confidential information from law enforcement, county coroners, prisons, hospitals, cemeteries, and other funeral homes
  • Gathered confidential information from company staff to secure background checks
  • Coordinated and hosted meetings, seminars, and conferences with local churches, civic and senior organizations
  • Prepared written minutes for follow up, created surveys, publications, and advertisements for distribution
  • Scheduled and arranged travel arrangements for out of town customers
12/2015 to 09/2018
Campus Operations Coordinator University Of Phoenix City, STATE,
  • Worked independently under general supervision, provided general information to students, visitors, staff and faculty
  • Performed various clerical and administrative functions to ensure that information was timely and accurate and necessary. University resources were available to internal and external customers
  • Provided primary coverage and reception responsibilities for campus student resource center
  • Provided general assistance and university resources to visitors, staff, students, and faculty
  • Opened and closed facility, and ensured student resource centers were staffed during business hours and cleaned
  • Accurately processed attendance
  • Distributed and collected attendance sheets, inputted information in appropriate student tracking system
  • Researched discrepancies of records, and followed up on related issues with appropriate campus personnel
  • Ensured that campus facilities and related equipment were available and in appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check-out, and stocking rooms with appropriate classroom supplies
  • Ensured that appropriate room configuration was set up and that rooms were clean before use
  • Assisted students with navigation of online resources and tools
  • Coordinated campus resources such as workshops, tutoring and community events
  • Provided clerical and administrative support to department through various activities such as filing, typing, copying and collating materials to ensure that department operations ran smoothly
  • Provided backup assistance to other department personnel as directed or apparent
  • Required to convey professional image with excellent communication skills, while maintaining positive, professional and helpful interaction with students, faculty and external customers
  • Responsible for proctoring testing activities for students
  • Responsible for updating campus and company documents, sites and other channels of communication
  • Coordinated and attended activities related to local commencement ceremonies
Expected in 2015
Master's: Human Services, Counseling
Liberty University - Lynchburg, VA,
Expected in 2012
SOCIOLOGY, California State University - Hayward, CA,

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School Attended

  • Liberty University
  • SOCIOLOGY, California State University

Job Titles Held:

  • Social Worker/ RFA Specialist
  • Sr. Office Administrator
  • Campus Operations Coordinator


  • Master's
  • Bachelor's

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