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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Security-focused Network Engineer trusted to secure hardware and software assets from external intrusions and on-site threats. Provides exceptional control of network hardening by applying carefully selected countermeasures and preventive maintenance techniques. Dedicated to eliminating all threats to network security and continuity, regardless of source.

Skills
  • Infrastructure planning and design
  • Firewalls and endpoint security
  • Network configuration
  • Network debugging
  • Hardware and software configurations
  • Network operations
  • VXLAN designs and troubleshooting
  • Cisco wireless routers and switches
  • Technical infrastructure migration
Experience
05/2021 to Current
Sr Network Engineer Marco Technologies Peoria, IL,
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Responded to user support calls each week regarding network issues to correct problems, check functionality of resolutions and document support.
06/2007 to 05/2021
Team Lead Sr. NOC Engineer Shutterfly, Inc. Garland, TX,
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
  • Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
  • Managed NOC engineers in a 24/7/365 Network Operations environment. Triaged Layer 1, 2 and some Layer 3 issues within the Network Infrastructure using Secure CRT logins. Logging access to Cisco devices such as the 2960, 3750, 3750 (POE), 3840, 4507, and Nexus 9300.
  • Proficient with the protocols of Ethernet, Fast Ethernet, Gigabit Ethernet, OSPF, EIGRP, RIP version 1 and 2 along with BGP. F5 Firewall and DMZ support.
  • Interaction with Telco Vendors such as AT&T, Spectrum, Century Link and Time Warner to provide circuit stability and mitigating outages that occur to minimize down time impact. Providing services such as up/down alerting to Server Engineers by the creation in Solar Winds monitoring. Assisting with the decommissioning of devices no longer being used with active services running on them and supporting Major Incident management services by initiating ADHOC alertng when systems are impacted and established down time procedures take place.
12/2005 to 06/2007
NOC Engineer Frankenstein Computers Austin, TX,
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Pinpointed best resolution to customer's software issues and delivered technical support to other staff members in network operations center.
  • Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
  • Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
  • Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
08/1990 to 08/2005
Computer Support Specialist Minneapolis Startribune City, STATE,
  • Trained users to operate and manage hardware and software.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Created and updated training materials and procedures.
  • Surveyed and supported technology assets to maintain business continuity.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Designed and customized implementations to provide system integrity and security.
Education and Training
Expected in 05/1988
Bachelor of Science: Computer And Information Sciences
University of Louisiana At Monroe - Monroe, LA
GPA:
Activities and Honors
  • Member, Alumni Association - Omega Psi Phi Fraternity, Inc. founded @ Howard University, Washington, D.C. 1911

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Resume Overview

School Attended

  • University of Louisiana At Monroe

Job Titles Held:

  • Sr Network Engineer
  • Team Lead Sr. NOC Engineer
  • NOC Engineer
  • Computer Support Specialist

Degrees

  • Bachelor of Science

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