INFORMATION SYSTEMS PROFESSIONAL Organized, highly motivated, and detail oriented individual utilizing team skills, sales communication, network design and implementation to analyze information systems networks with a growing organization. With a strong work ethic, excellent customer relations, and knowledge of information and business systems, it is my goal to obtain career employment within a strong team oriented organization. HIGHLIGHTS OF QUALIFICATIONS & CAREER ACHIEVEMENTS 13+ years experience designing and implementing Ethernet networks with advanced routing protocols such as OSPF, BPG, and EAPS. 10+ years of leading a call center team with responsibilities of supporting over 6500 customers consisting of both residential and business as well as development of processes and tools within the call center. Experienced in business analysis to discover weak points and recommending solutions to help improve efficiency and the overall day to day experience. Experience working with ILEC/CLEC operations. Proven ability to manage projects from beginning to end working with all departments within a company and effectively troubleshoot them. Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls. A motivated employee with expertise supporting the choice and purchase of hardware and software components.
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