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Sr Manager People Operations Lead Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Multi Unit People Operations Leader with more than 19 years of experience guiding crucial systems and workforce effectiveness. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day workforce and people initiatives for nearly 3,000 associates. Successful at taking on complex business challenges and have been recognized as a driven, dedicated and hard working leader.

Work History
Abbott Laboratories - Sr. Manager, People Operations Lead
Lowell, MA, 08/2020 - Current
  • Leads the execution of hourly and salaried Workforce Management programs and initiatives develops and communicates business plans and priorities Identifies barriers and obstacles that impact plan execution Provides guidance and training resources and measures plan progress, performance; and developing contingency plans.
  • Page 1 of 4 Managed talent review activities by overseeing talent programs and initiatives (for example, quarterly conversations, performance and talent calibration processes, annual talent reviews) Evaluates and understands talent gaps, potential attrition, and high potential talent Uses data from talent review meetings into recruiting and workforce planning strategies and initiatives.
  • Established the People Lead Optimization team for the region where collaboration, creativity, and opportunities are available for other human resource associates to learn and develop, share ideas and have peer mentor and support.
  • Collaborated across the market with business partners, managers, co-workers, and other key stakeholders; making suggestions for improving the efficiency and effectiveness of company initiatives and talent programs.
Brooklyn Community Services - Sr. Manager, Human Resources
Brooklyn, NY, 10/2015 - 08/2020
  • Delivered full-cycle talent management for critical positions in the business unit
  • Lead a $200K reduction in company cost by reducing market turnover year over year by over 50% Successfully lead the market through major company restructures, minimizing the impact to associates pay and benefits.
  • Monitored and handled employee claims involving performance-based and harassment incidents with autonomy and consistency.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new associates, reducing the amount of time from applying to hire by 14 days.
  • Liaised between multiple business divisions to improve communications.
  • Led and strategically directed team of human resources professionals.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Directed job fairs to bring in local talent for long term and seasonal positions by building relationships with diverse networks and organizations.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
Salesforce.Com, Inc. - Assistant Director
Louisville, CO, 10/2011 - 10/2015
  • Assisted with research of program curriculum, implementation of best practices, policies, procedures, and organizational task.
  • Also assisted the director in strategic planning and representing the department on various committee and projects.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Networked with local and regional businesses to promote partnerships and drive growth.
Apollo Education Group - Recruiting Manager
City, STATE, 05/2006 - 12/2010
  • Coached and developed managers on performance management and engagement.
  • Shared the responsibility for key HR functions; employee relations, succession planning and background investigations
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Managed recruitment team and educated and mentored new advisors.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Streamlined recruiting processes for entire team.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Worked as effective team member while contributing to local and regional HR projects.
Skills
  • Talent management
  • Recruitment
  • Candidate tracking
  • Organizational Development
  • Employee Relations
  • Training and mentoring
  • Change implementation
  • Diversity programs
Education
Webster University St Louis, MO Expected in 2009 Master of Arts : Human Resources Development - GPA :
Webster University St. Louis, MO, Expected in 05/2006 M.P.Adm : Public Administration - GPA :
University of Arkansas At Pine Bluff Pine Bluff, AR, Expected in 05/2002 BA : Criminal Justice - GPA :
Certifications
Unconscious Bias HR as a Business Partner Virtual Interviewing for HR The Six Morning Habits of High Performers People Analytics

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Resume Overview

School Attended
  • Webster University
  • Webster University
  • University of Arkansas At Pine Bluff
Job Titles Held:
  • Sr. Manager, People Operations Lead
  • Sr. Manager, Human Resources
  • Assistant Director
  • Recruiting Manager
Degrees
  • Master of Arts
  • M.P.Adm
  • BA

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