Director-Level Operational leader with a relentless drive for success. Proven leader of large scale operations with expertise in overseeing end-to-end operations and management strategies, across multiple states and functions. Forward thinking leader, adept at overseeing, leading and managing all aspects of business operations, including planning, P&L, budget management, quality improvement, inventory cost, installation efficiencies, recruiting, developing and motivating teams to exceed organizational performance standards and goals.Tremendouscommunicator, with strong interpersonal and team building skills. Consummate problem solver, creative and critical thinker, growth catalyst with a superior track-record in building and managing rapid growth markets and a diverse workforce. Exceptional analytical prowess, cross-functional collaborator, advanced decision maker, client focused leader.
Skills
Policy/program development
Recruiting and hiring
Customer retention
Proficient in [Microsoft Office Suites(Excel, Word, PowerPoint), Sales Force (CRM), Oracle (ERP), Adobe Illustrator, Adobe Photoshop, Adobe In-design, Google Sketch-up, Auto CAD, ArcGIS, Internet Data, Salesforce, SPSS Statistics, Window OS, Mac OSX.]
Experience
Sr. Manager - Operations, 06/2020 - Current Landmark Health – Williamsville, NY,
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Assessed team proficiencies, identifying and targeting areas for improvement.
Met operational objectives by establishing qualified staff, promoting adherence to [Type] regulations and providing outstanding customer service.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Created effective [Number] month business plans to focus strategic decisions on exceeding long-term objectives.
Trained, managed and motivated employees to promote professional skill development.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established work priorities to meet contractual obligations for schedule and installations.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Improved morale and management communication by creating employee recognition and rewards practices.
Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Identified shared data elements and relationships between data elements and processes, people and systems.
Managed daily operations, including supervising multiple team members across [Number] locations.
Assessed upcoming projects to forecast projected resource requirements.
Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Led cross-functional communication initiatives to meet account order timelines.
Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
Developed and managed annual operating budgets for [Number][Location]-area facilities.
Conferred with subordinate managers each day to assess needs and optimize activities.
Defined project roadmap to solidify project objectives and milestones.
Implemented process improvements based on identification of productivity or quality issues.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Assessed, optimized and elevated operations to target current and expected demands.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Succeeded in achieving [Number]% margin through [Skill] and [Action].
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Coached staff on policies, procedures and performance strategies.
Achieved retention rate of [Number]% with highly-satisfied client base, exceeding [Number]% on [Type] surveys.
Project Planner, 09/2013 - 07/2014 Sunrun Inc. – City, STATE,
Increased team performance from [Number]% to [Number]% through [Task].
Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
Updated and managed [Number] project databases.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Spearheaded transition of projects from pre-development to design and construction phases by implementing [Type] processes and overseeing achievement of milestones.
Devised strategic plan for [Type] project, focusing on [Action] and delivering [Result].
Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Maintained vital business function throughout unexpected events and managed disaster recovery.
Mitigated work flow down time, accurately scheduling enterprise service installation completion.
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Managed inspection activities and reports for [Type] and [Type] agencies.
Collaborated with cross-functional teams to draft project schedules and plans.
Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Education and Training
Bachelor of Science: Environmental Design - Urban And Regional Planning, Expected in 03/2013 - California Polytechnic State University-Pomona - Pomona, CA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
