Experienced Computer Systems Analyst with extensive experience in Healthcare IT. Professional expertise includes systems applications, disaster recovery and information protection analysis.
Highlights
Self-starter
ASP
Customer-oriented
Project management
Interface design and implementation
Medical Terminology
Technical help desk experience
Strong analytical skills
Database servers
Local remoter systems support
Testing
Excellent problem solving skills
MS Office proficiency
Staffing management ability
Proven patience and self-discipline
Patient-oriented
Personal and professional integrity
Staff training and development
Critical thinking proficiency
Strong medical ethic
Computerized charting specialist
Extensive medical terminology knowledge
Education
University of Phoenix, Expected in 2013 – –Associates of Arts:Information Technology Database Development
Business Management - GPA:Information Technology Database Development
Business Management
Maric College of Medical CareersSan Diego, CAExpected in 1999 – –Certificate of Completion for Medical Assisting:Medical Assisting Front/Back Office - GPA:
Experience
Sonepar Usa - Sr. IT Specialist/ EDI Support Services Pasco, WA, 2010 - 02/2014
Client Production support daily for all clients, including monitoring and troubleshooting of interface transmissions and processing while reviewing formatting data with HL7 electronic messages.
Act as liaison between company business team and IT Consultants.
EDI Implementation testing, formatting of HL7 messages being received inbound and outbound.
Established and maintained communication with VARs and vendors.
Continued Post Go Live to ensure lab results file into patients charts as well assist with maintaining client interface.
Laboratory Corporate Of America - IT /EDI Support Services Supervisor City, STATE, 2009 - 2010
Provide client production support daily for all clients, including monitoring and troubleshooting of transmissions and processing while reviewing formatting data.
Work with 30+ sales professionals covering 8 states (California, Washington, Oregon, Nevada, Phoenix, Colorado, Utah, and Missouri), responsible for more than 3,000 individual and corporate accounts.
Authored Standard Operating Procedure documents, maintain procedures for EDI Internal and Production Support.
Monitor production activity and work with Logistics Systems and Business Support teams to analyze activity, identify internal processing issues and vendor format/data problems.
Maintained and monitored EDI Support helpdesk phone systems.
Knowledge of multiple EMR vendors (e.g.
NextGen, eClinical Works, Allscripts Touchworks/Enterpris/Misys, Ignis, Digichart, Comchart, Spring Chart, Cerner, Meditech, EPIC and E-MDs) Main contact and proficient with 4Medica.
Train and educate staff, scheduling, Ceridian, reporting daily stats of support tickets, and call log.
Assisted with development of new databases and maintained SQLyog/MySQL support databases.
Assist clients with test code maintenance and complicated test builds in their LIS/EHR/EMR systems.
Laboratory Corporation Of America - EDI Support Specialist City, STATE, 2008 - 2009
Act as liaison between company business team and IT Consultants.
Create file structures consistent with confidential client formats and strategies.
EDI Implementation testing, formatting of HL7 messages being received inbound and outbound.
Established and maintained communication with third party vendors.
Continued support post Go live.
Laboratory Corporate Of America - IT Computer System Specialist City, STATE, 01/2007 - 01/2008
Helpdesk support for client and internal users for workstation set up, hardware, and OS Windows 98/XP/NT.
Provided remote support thru PC Anywhere, GotoAssist and VNC.
Knowledge of LabCorp applications (e.g.
eLabcorp, LCM, eResults, Central Ordering Repository System).
Deployment and set up of hardware (e.g.
monitors, PCs, Printer) for clients and Patient Service Centers.
Developed and maintained documentation of Standard Operating Procedures.
Laboratory Corporate Of America - Team Lead City, STATE, 01/2004 - 01/2007
Work directly with doctors and clients to promote LabCorp products, tests, and services.
Communicate and report daily results into interactive client computer system to enable the immediate delivery of patient results.
Maintain quality and satisfaction of records, constantly seeking new ways to improve customer service.
Train, motivate, and supervise customer service employees.
Provided technical support for specialty testing.
Laboratory Corporate Of America - Occupational Toxicology, Day Shift Team Lead City, STATE, 01/2000 - 01/2004
Received, processed samples for immunoassay, aliquot quantitative samples for confirmation testing, maintained Chain of Custody protocol.
Quality control, pipette calibration, data entry, documentation, scheduling, and customer service.
Educated and trained staff based on the Federal regulations for Alcohol and Drug testing.
Skills
Go Live, calibration, Ceridian, charts, hardware, Client, clients, customer service, data entry, databases, delivery, documentation, EDI, Logistics, Medical Terminology, Meditech, Access, Excel, MS Office Applications, office, Outlook, Power Point, 2000, Windows 98, NT, Word, Works, Misys, monitors, MySQL, OS, PC Anywhere, Phlebotomy, phone systems, Printer, quality, Quality control, reporting, sales, scheduling, technical support, troubleshooting
Healthcare: Knowledge of multiple EMRs,EHRs and LIS advanced problem-solving, great organizational skills
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