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Sr. IB Recovery Coordinator Resume Example

Resume Score: 80%

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SR. IB RECOVERY COORDINATOR
Professional Summary

Over the years, I have strived to better myself. The companies have worked many specialties in coaching/training, communication, teamwork, feedback from peersand managers, and motivation to go above and beyond. I'm always looking for advice and tools to perform my job more efficiently and effectively.
I have been successful because of my determination, positive attitude, and personal goals to better myself. However, I wouldn't have made it where I am today without my peers' support and feedback. I'm unique because I think out of the box. When guiding workers, I've appealed to different personalities and can cater to their needs by actively listening and showing great care for their well-being. Have content workers who are comfortable with the people around them and their environment produce better quality work. In turn, this improves company workflow, enhances customer satisfaction, lowers employees' turnover rate, and could bring in more company revenue.
My a reputation for being honest, genuine, and fair in the workplace. My past employers have provided me feedback and agree that I show a lot of passion and great care in any job I take up. My goal is to use my social skills and other past experiences to help better myself, make a difference in people's lives, and assist in company growth no matter what job I do.

Work History
Company Name- Sr. IB Recovery Coordinator
City, State01/2008 - Current

.

  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Recognized by management for providing exceptional customer service
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships
  • Created agendas and communication materials for team meetings
  • Performed site evaluations, customer surveys, and team audits
  • Contributed to development, planning, and completion of project initiatives
Company Name- Operation Manager
City, State03/2005 - 12/2007
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments, and promotional strategies.
  • Directs and coordinates activities of team members engaged in collecting charged off accounts of customers by performing the following duties.
  • Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources.
  • Maintain performance records/reports of team. Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths, Ensure that team members verify and update account information, properly code accounts and prepare documents to transfer accounts; coordinate with Accounting as required on the status of payments and insufficient checks. Review requests from team members to settle accounts; approve if within authority level; refer to next supervisory level if appropriate or reject the settlement proposal. Monitor direct check payment base to ensure customers make company established minimum payments or approve deviations from standard terms of payment.
Company Name- Account Representative Specialist
City, State06/2002 - 03/2005

Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.

Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies, and procedures.

Trace customers to the new addresses using address software or by contacting credit reporting agencies, post offices, relatives, employers, and other possible leads.

Confer with thecustomer by telephone in anattempt to determine thereason for overdue payment, review terms of sales, service, or credit contract with the customer; take appropriate action if the customer disputes the accounts.

Request appropriate form letters to customers to notify them of the transfer of the account to the right department, encourage payment of delinquent accounts or confirm agreements to settle accounts.

Record information about thefinancial status of customers and thestatus of collection efforts using automated collections software.

Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.

Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle the account within limits authorized; otherwise, obtain necessary information and confer with a supervisor.

Submit necessary codes to transfer the account to legal collections if the customer fails to respond to settlement authority established by the Director of Operations.

Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.

Accomplishments

Roar Awards

Collaborated with team of 14 in the development of Omega Pilot

Volunteering experience.

Recognition gained from a co-worker and Management

Trained/Educated others.

Strategic Relationships

My Strategic Relationships is designed to improve overall client satisfaction, with intensely focused on each individual success. Over time i'v participate in strategy group, I've always receive the support necessary for my growth and skills quickly, including an extensive formal training curriculum and individual mentorship from leaders.

Skills
  • Relationship building and retention
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop work schedules according to budgets and workloads.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Training and mentoring
Education
Strayer UniversityCityExpected in 06/2024BBA: Business Administration And Management
Laconia High School, St Elizabeth Ja.City06/1992High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Strayer University
  • Laconia High School, St Elizabeth Ja.

Job Titles Held:

  • Sr. IB Recovery Coordinator
  • Operation Manager
  • Account Representative Specialist

Degrees

  • BBA : Business Administration And Management
    High School Diploma

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