Sr. IB Recovery Coordinator Resume Example
Over the years, I've strived to be better myself. The companies have worked many specialties in coaching/training, communication, teamwork, feedback from peers and managers, and motivation to go above and beyond. Always looking for advice and tools to perform the job more efficiently and effectively.
Been successful because of determination, a positive attitude, and personal goals to better myself. However, it wouldn't have made it here today without peers' support and feedback. I'm unique because thinking out of the box.
When guiding workers, they appeared to different personalities and cater to their needs by actively listening and showing great care for their well-being. Have content workers who are comfortable with the people around them and their environment produce better quality work. In turn, this improves company workflow, enhances customer satisfaction, lowers employees' turnover rate, and could bring in more company revenue.
A reputation for being honest, genuine, and fair in the workplace. Past employers have provided m feedback and agree that they show a lot of passion and great care in my job. The goal is to use social skills and other past experiences to help better myself, make a difference in people's lives, and assist in company growth no matter what job.
Forestville , MD01/2008 - Current
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- Demonstrated self-reliance by meeting and exceeding workflow needs
- Worked successfully with a group of coworkers to accomplish goals and address issues related to products and services
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships
- Created agendas and communication materials for team meetings
- Performed site evaluations, customer surveys, and team audits
- Contributed to development, planning, and completion of project initiatives
City , STATE06/2002 - 12/2007
Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies, and procedures.
Trace customers to the new addresses using address software or by contacting credit reporting agencies, post offices, relatives, employers, and other possible leads.
Confer with the customer by telephone to determine the reason for overdue payment, review terms of sales, service, or credit contract with the customer; take appropriate action if the customer disputes the accounts.
Request appropriate form letters to customers to notify them of the transfer of the account to the right department, encourage payment of delinquent accounts, or confirm agreements to settle accounts.
Record information about the status of customers and the status of collection efforts using automated collections software.
Obtain and review appropriate correspondence and documents, both paper and electronic, that pertain to the account.
Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle the account within limits authorized; otherwise, obtain necessary information and confer with a supervisor.
Submit necessary codes to transfer the account to legal collections if the customer fails to respond to settlement authority established by the Director of Operations.
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
- Processed client payments and updated accounts
Roar Awards
Collaborated with team of 14 in the development of Omega Pilot
Volunteering experience.
Recognition gained from a co-worker and Management
Trained/Educated others.
My Strategic Relationships is designed to improve overall client satisfaction, with intensely focused on each individual success. Over time i'v participate in strategy group, I've always receive the support necessary for my growth and skills quickly, including an extensive formal training curriculum and individual mentorship from leaders.
- Relationship building and retention
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Develop or update procedures, policies, or standards.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Develop work schedules according to budgets and workloads.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Training and mentoring
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Resume Overview
School Attended
- Strayer University
- Laconia High School, St Elizabeth Ja.
Job Titles Held:
- Sr. IB Recovery Coordinator
- Account Representative Specialist
Degrees
- BBA : Business Administration And Management
High School Diploma
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