Over the years, I have strived to better myself. The companies have worked many specialties in coaching/training, communication, teamwork, feedback from peersand managers, and motivation to go above and beyond. I'm always looking for advice and tools to perform my job more efficiently and effectively.
I have been successful because of my determination, positive attitude, and personal goals to better myself. However, I wouldn't have made it where I am today without my peers' support and feedback. I'm unique because I think out of the box. When guiding workers, I've appealed to different personalities and can cater to their needs by actively listening and showing great care for their well-being. Have content workers who are comfortable with the people around them and their environment produce better quality work. In turn, this improves company workflow, enhances customer satisfaction, lowers employees' turnover rate, and could bring in more company revenue.
My a reputation for being honest, genuine, and fair in the workplace. My past employers have provided me feedback and agree that I show a lot of passion and great care in any job I take up. My goal is to use my social skills and other past experiences to help better myself, make a difference in people's lives, and assist in company growth no matter what job I do.
Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies, and procedures.
Trace customers to the new addresses using address software or by contacting credit reporting agencies, post offices, relatives, employers, and other possible leads.
Confer with thecustomer by telephone in anattempt to determine thereason for overdue payment, review terms of sales, service, or credit contract with the customer; take appropriate action if the customer disputes the accounts.
Request appropriate form letters to customers to notify them of the transfer of the account to the right department, encourage payment of delinquent accounts or confirm agreements to settle accounts.
Record information about thefinancial status of customers and thestatus of collection efforts using automated collections software.
Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.
Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle the account within limits authorized; otherwise, obtain necessary information and confer with a supervisor.
Submit necessary codes to transfer the account to legal collections if the customer fails to respond to settlement authority established by the Director of Operations.
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
Collaborated with team of 14 in the development of Omega Pilot
Recognition gained from a co-worker and Management
My Strategic Relationships is designed to improve overall client satisfaction, with intensely focused on each individual success. Over time i'v participate in strategy group, I've always receive the support necessary for my growth and skills quickly, including an extensive formal training curriculum and individual mentorship from leaders.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: