Over the years, I've strived to be better myself. The companies have worked many specialties in coaching/training, communication, teamwork, feedback from peers and managers, and motivation to go above and beyond. Always looking for advice and tools to perform the job more efficiently and effectively.
Been successful because of determination, a positive attitude, and personal goals to better myself. However, it wouldn't have made it here today without peers' support and feedback. I'm unique because thinking out of the box.
When guiding workers, they appeared to different personalities and cater to their needs by actively listening and showing great care for their well-being. Have content workers who are comfortable with the people around them and their environment produce better quality work. In turn, this improves company workflow, enhances customer satisfaction, lowers employees' turnover rate, and could bring in more company revenue.
A reputation for being honest, genuine, and fair in the workplace. Past employers have provided m feedback and agree that they show a lot of passion and great care in my job. The goal is to use social skills and other past experiences to help better myself, make a difference in people's lives, and assist in company growth no matter what job.
Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies, and procedures.
Trace customers to the new addresses using address software or by contacting credit reporting agencies, post offices, relatives, employers, and other possible leads.
Confer with the customer by telephone to determine the reason for overdue payment, review terms of sales, service, or credit contract with the customer; take appropriate action if the customer disputes the accounts.
Request appropriate form letters to customers to notify them of the transfer of the account to the right department, encourage payment of delinquent accounts, or confirm agreements to settle accounts.
Record information about the status of customers and the status of collection efforts using automated collections software.
Obtain and review appropriate correspondence and documents, both paper and electronic, that pertain to the account.
Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle the account within limits authorized; otherwise, obtain necessary information and confer with a supervisor.
Submit necessary codes to transfer the account to legal collections if the customer fails to respond to settlement authority established by the Director of Operations.
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
Collaborated with team of 14 in the development of Omega Pilot
Recognition gained from a co-worker and Management
My Strategic Relationships is designed to improve overall client satisfaction, with intensely focused on each individual success. Over time i'v participate in strategy group, I've always receive the support necessary for my growth and skills quickly, including an extensive formal training curriculum and individual mentorship from leaders.
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