sr fulfillment specialist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Over 7 years of successful experience in various business office operations including procurement, fulfillment and accounting. Recognized consistently for performance excellence and contributions to departmental success. Capable of quickly mastering new procedures and systems due to attention to detail, extraordinary comprehension and dedication to work.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved thousands of refund issues which led to improved client satisfaction.
Researched, designed and implemented numerous procedural changes to increase productivity and efficiency of entire company.
Ascended to Top 1% of entire company based on annual review scores.
Received an "MVP" award from management in 2016 for exemplary performance, creating a new department for me to spearhead with time-sensitive and complex responsibilities.
Skills
Expert-level proficiency with computers and computer systems
Excel
Process improvement
Supervision
Invoice Processing
Interdepartmental communication
Project organization
Problem-Solving Skills
Analytical Skills
Self-Motivated
Supplier Management
Work History
03/2014 to 07/2020
Sr. Fulfillment SpecialistNorthwest Bancorp, Inc. – Maytown, PA,
Received and reviewed new orders, located requested product and promptly initiated processing.
Purchased inventory based on fulfillment and business needs, maintaining targeted profit margins.
Efficiently processed new orders, completing 300+ daily transactions with 100% accuracy.
Created shipping and invoicing documents with accurate customer, destination and event information to meet company standards.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Monitored social media and online sources for industry trends.
Created curricula, instructions, documents and written tests for training purposes.
Trained new associates on essential job functions and procedures.
Oversaw talented team of several Fulfillment Specialists by actively communicating project information, remedying issues and delivering positive feedback.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Resolved supply and fulfillment problems by communicating with both vendors and end users while maintaining targeted profit margin.
Provided monetary resolution to canceled or postponed orders.
Maintained excellent attendance record, consistently arriving to work on time.
11/2012 to 11/2013
Assistant Office ManagerElsupermarkets – Huntington Park, CA,
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored database updates and verified for correctness.
Managed large data projects, including workflow scheduling, data entry and accuracy verification.
Scheduled deliveries, monitored progress and communicated updates to customers.
Inspected merchandise for damage and accuracy against order documents.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
07/2009 to 11/2011
Produce ClerkStop And Shop – City, STATE,
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Checked product shelves to review for proper price labels and handled price changes when requested by management.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Scanned shelves and product cases to locate expired, outdated and spoiled items.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
Education
Expected in 12/2021 to to
Bachelor of Science: Business Administration Southern New Hampshire University - Manchester, New Hampshire, GPA:
Concentration in Management Information Systems
Expected in 12/2018 to to
Associate of Science: General Studies Manchester Community College - Manchester, CT GPA:
Expected in 06/2010 to to
High School Diploma: South Windsor High School - South Windsor, CT GPA:
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