Service-Disabled Veteran with substantial knowledge and experience working in small teams in both austere environments and stateside. An ambitious and strong-minded supervisor and adaptable leader providing innovative, enthusiastic, forward-thinking leadership. Earned a solid reputation for improving organizational effectiveness and team efficiency through hands-on training and a leadership approach as well as adopting best practices and procedures and taking corrective actions, where required. A dedicated, detail-oriented, and experienced U.S. Army Veteran and aspiring business professional. Possesses the ability to solve problems quickly and come up with solutions.
A U.S. Army Veteran, who served as a 14E Patriot Fire Control Enhanced Operator/Maintainer, Sergeant (E-5)
Skills
Conflict and dispute resolution
Leadership experience
Problem solving and critical thinking
Excellent communication skills
Program management
Ability to facilitate growth
Time management skills
Project management
Training and development
Client-focused
Operations management
Understanding of customers' needs
People management proficiency
Budgeting and cost control strategies
Experience
OCONUS Operations Lead, 01/2021 to Current Target – Rochester, , Kuwait
Supervised a team of 16 engineers and technicians, and provided guidance on proper work procedures relating to the Kuwait Patriot Modernization (KMOD) Program
Assisted in identifying a functional issue with a piece of equipment that affected over 30 Major End Items (MEIs) and participated in the rework process to provide corrective action to these issues, resulting in 100% success, and the first time the work has been performed in the field
As the OCONUS Operations Lead, oversaw upgrade modifications on 2 ICCs, 6 ECSs, 6 RSs, 20 LSs, with 4 additional LSs being upgraded to a PAC-3 launcher, this being the first time the work is being performed in the field
Worked with the team to identify and correct work instruction inefficiencies that allowed us to save weeks worth of time on radar upgrades
Provided an ideal working environment and top tier working relationship between our team and the USG customer, as well as host nation customer by providing weekly updates and explaining the process we're performing, why we're performing it, and what it does for their equipment
Built upon established practice standards to improve operational performance and reduce labor costs
Participated in multiple System Integration and Checkout (SICO) events, to include 2 ICC, 4 ECS, 4 RS, and 24 LS'
Sr. Field Engineer I - OAI/MIR, 09/2019 to 01/2021 Vera Bradley, Inc. – Columbia, , Kuwait
Serve as the Kuwait Patriot Modernization Program Organizational Activities Interface (OAI), as well as the Kuwait Patriot Modernization Program Major Item Repairman (MIR)
Responsible for Kuwait Modernization M901 upgrades, and trained new team members on the upgrade procedure, testing techniques, and troubleshooting steps
Assisted in upgrades on all Major End Items (MEIs) involved in the Kuwaiti Modernization effort to include 2 Radar Sets (RSs), 2 Information Coordination Centrals (ICCs), 3 Engagement Control Stations, and 10 Launching Stations (LSs)
Participated in 20 launcher inspections across 4 fire units
Supported other in country Raytheon programs when work was completed, to help with workload during short staffed periods
Executive Team Leader Assets Protection, 11/2017 to 09/2019 Fidelity Investments – Bowie, , NJ
Planned and executed yearly inventory to ensure proper accountability of more than four million dollars worth of merchandise
Served as the manager on duty on hundreds of occasions, ensuring that guest needs were met with the highest standards
Prevented merchandise loss through approved merchandise recovery measures as directed by headquarters resulting in a twenty percent recovery increase from last year
Assisted in driving sales that resulted in a five percent positive sales compensation. A number that the corporation had not reached in the last ten years
Performed daily inventory audits to ensure teams were inputting accurate stock levels, and following company guidelines
Acting Store Manager, 02/2019 to 07/2019 Target Corporation – City, , NJ
As acting store manager, partnered with human resources manager, logistics manager, and sales floor manager to ensure all tasks were being accomplished to ensure store processes continued to run smoothly
Coordinated with district level leadership to communicate any store needs that were required to help the new logistics processes run properly and without hindrance
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
Streamlined operational efficiencies by coordinating staff development and succession planning
Squad Leader, 11/2010 to 03/2017 U.S. Army – City, , Texas
Served as the Battle Non-Commissioned Officer (NCO) in a Tactical Operations Center (TOC) during a Red Flag exercise, which comprised of multiple nations and sister branches, while demonstrating the capabilities of the weapons system
Served as unit HAZMAT Non-Commissioned Officer In Charge
Chosen over peers to serve in a position as an Assistant to the Tactical Director that only 3 people held out of 630
Provided leadership and ensured the safety, morale, and well-being of 13 soldiers
Participated in equipment testing for the Missile Defense Agency (MDA) to help develop and test new system implementations that would be beneficial to users
Served as Non-Commissioned Officer In Charge (NCOIC) of an Entry Control Point (ECP) while on deployment to Kuwait. While serving as the NCOIC for the ECP, implemented a tracking system that would allow my gate guards to more efficiently maintain accountability of all personnel on our tactical site, which resulted in my standard being implemented across our entire Area of Responsibility
Education and Training
MBA: Entrepreneurship And Innovation, Expected in 09/2021 Drexel University - Philadelphia, Pennsylvania, United States, GPA:
Certification: , Expected in 09/2021 Raytheon Program Manager Level 6 - Kuwait City, Kuwait, GPA:
Certification: , Expected in 05/2020 Major Item Repairman (MIR) - Kuwait City, Kuwait, GPA:
Certification: , Expected in 04/2020 Raytheon Earned Value (EVMS) - Kuwait City, Kuwait, GPA:
Bachelor of Science: Business Administration and Client Development & Customer Service, Expected in 06/2019 Drexel University - Philadelphia, Pennsylvania GPA:
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