- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Achieved over 30 years in Servicing, Customer Service, Insurance, and Billing experience. Have supervised several teams of 10 or more. Would like to grow with a company where billing, claims, regulatory compliances, a detail researcher, senior leadership roles and proven results to help make changes in processes continue. A self-motivated team player and a multi- tasker with great results in time management abilities and can work with all levels. Competent Accounts Receivable Specialist bringing years of experience handling accounts receivable functions in high volume environments. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs. Familiar with standards, state requirements and federal regulations. Expert in GAAP with general ledger experience. Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs. Familiar with standards, state requirements and federal regulations. Expert in GAAP with general ledger experience. Qualified Night Auditor with excellent knowledge of financial reporting and analysis and training . Fantastic mathematical skills with proven history of accuracy. Trained in financial tasks, quick learning and highly professional. Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs. Familiar with standards, state requirements and federal regulations. Expert in GAAP with general ledger experience. Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs. Familiar with standards, state requirements and federal regulations. Expert in GAAP with general ledger experience. Qualified Night Auditor with excellent knowledge of financial reporting and analysis and training in . Fantastic mathematical skills with proven history of accuracy. Trained in financial tasks, quick learning and highly professional.
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Legalshield – Antlers, OK,
- Verified legal documents for correct acknowledgments and legal and lien information.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits , reconciled monthly bank accounts and tracked expenses.
- Analyzed finances to create detailed forecasting reports
- Managed and updated financial accounts and permanent records in large volume
- Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements for 300 clients.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained high accuracy while processing .
- Processed nightly bills, checks and vendor payments , maintaining detailed records and receipts.
- Maintained accurate forecasting and financial recordkeeping while tracking insurance declaration being received for each accounts .
Middlesex Savings Bank – Sudbury, MA,
- Handle supervising billing explanations with team of 4 explaining escrow analysis for entire book of escrow accounts of business which is over 1500 loans and Customer complaints.
- Helped reorganize paying tax Bill’s for tri-state and insurance premiums as well in timely manner so that no account is penalized.
- Work closely with Department of banking and insurance and Finance for end of year compliances.
- Maintained BVS training updates on Banking Regulatory information as well as escrow shortage billing methods, and when interest rates change.
- Work with other areas of company keeping communication and processes open.
- Modify accounts, late payments, collections exceptions, analysis on customers who have paid their shortages and deficiencies in their escrow account off.
- Have trained new hires in detail on processes
- Track analyze accounts daily while managing workflow for team and escalations team may have.
- Scheduled appointments for supervisor and team meetings.
- Assisted peers on handling First call resolutions.
- Gave monthly evaluations and helped employee with there plans of achieving goals.
- Have corrected, processing of tax billing exceptions and correct billing or estimated billing.
- Able to give customers insight on how derived at figures while providing in-depth analysis.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
PECO – City, STATE,
- Primary functions handled are billing explanations, transfer work, Emergency calls and Customer complaints.
- Helped reorganize job cards for Knowledge Center network in order to allow better and more efficient process for call center consultants and reduce PUC complaints.
- Maintained training updates on Regulatory information as well as High billing methods, when rates change.
- Work with other areas of company keeping communication and processes open.
- Modify accounts budgets, late payments, collections exceptions, analysis on customers appliances used to give estimates on potential billable use in kilowatts and were explained in detail.
- Track analyze accounts daily while managing workflow of over 70 calls.
- Scheduled appointments for disputes daily.
- Assisted peers on handling First call resolutions for new team players just coming on floor.
- Gave information on yearly budgets based of previous usage, daily readings and calculated billing.
- Have corrected, processing of customer’s billing exceptions and correct billing or estimated billing.
- Able to give customers insight on deferred balances, how derived at figures while providing in-depth analysis.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders daily.
TD BANK – City, STATE,
- Maintained excellence in monthly service goals.
- Security measures applied to all customers’ information.
- Increase speeding profitability to get customers issued resolved with technique First Call resolution.
- Helped train new hires as subject matter expert to make sure tools needed to be successful were available as well as any questions answered.
- Also lead team meetings.
- Monthly goals that were maintained were inputted daily on spreadsheets on total of accounts opened.
- Reconcile NSF charges and open disputes for fraudulent charges.
- Monitor and coordinated business aspect on financial gains/losses with portfolio.
- Fast past environment with maintaining over 100 calls inbound.
The Real Estate School - Cherry Hill, NJ,
Deptford High School - Deptford, NJ,
Richard Stockton State College Of NJ - Pomona, NJ,
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School Attended
- The Real Estate School
- Deptford High School
- Richard Stockton State College Of NJ
Job Titles Held:
- Sr. Escrow Processor II
- Escrow and Insurance Team Lead
- Customer Care Consultant
- Banking Specialist
Degrees
- Certificate
- Diploma
- No Degree
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