Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Dynamic Account Director and Global Sale Team leader with twenty years of experience in Business Relation Management, Account Management, Strategic Business Development, Project Management, and Plant Operations. Credible track record of exceeding business targets, developing client partnerships and building teams.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
01/2004 to 10/2004
Sr. Engineer , ,
  • Binani Zinc Limited, Ernakulam, Kerala Key Tasks Handled Active team member of process evaluation, erection and commissioning team of a 210-ton per day Sulphuric Acid plant.
  • Project executed in record time scaling many engineering hurdles.
  • Played a key role in commissioning of 3rd stage of Zinc Electrolyte Purification plant, with plant capacity 60000 tpa zinc.
  • Carried out techno commercial evaluation of a Zinc Sulphate Monohydrate plant.
  • Achieved cost reduction of Rs 1.5 crore by modifying the scheme for capacity enhancement of the ETP.
  • Involved in the following projects in progress: D.
  • M.
  • Water plant capacity enhancement, revamping the Refrigerated Air Dying system, condensate recovery system for the roaster plant, technical evaluation of Belt Filter among others.
06/2001 to 12/2003
Senior Engineer Caterpillar , ,
  • Navi Mumbai Key Tasks Handled Successfully handled a grass root level project for the recovery of electrical grade Electrolytic copper through Solvent Extraction route from Zinc plant purification residue cakes.
  • Handled end to end execution of the project for setting up the Furnace Flue Gas Scrubbing plant for the Glass fiber unit at Goa from conceptualization to commissioning including basic R&D and Engineering.
  • Done a detailed technical evaluation of a fully automatic integrated battery recycling plant.
  • Developed a process model for an integrated Lead-zinc smelter complex.
11/1998 to 09/2004
Global Account Director Delta Air Lines, Inc. , ,
  • Key Areas of Exposure Account Management and Sales Establishes maintains and grows trusted client relationships Effective proposals and win strategies Identification, development and deployment of business strategies.
  • Identification and development of clients, business needs and developing solutions.
  • Brand building, consolidation of accounts.
  • Tender/ contracts/ billing related formalities & documentation Developing strategic partners in different geographies International business and work permits, environment/ immigration?.
  • processes.
  • Revenue and P&L Project Management Project Engineering management - Project conceptualization, strategic fit evaluation, project scoping, techno-economic evaluation, project detailing.
  • Operation & Maintenance Effective planning and scheduling for ensuring smooth operation and effective maintenance of plant.
  • Optimizing resource utilization and streamlining the operations.
  • Procurement Material resource planning and sourcing for procurement of various materials to maintain smooth flow of materials for maintaining productivity.
  • Organizational Experience Since June 2007 with Larsen & Toubro Career-path within the Company-delete June 2007 till date Account Director - Global Relationship Head L&T Technology Services.
  • Minneapolis Key Tasks Handled-delete Leading an international team of Client relationship managers - South Asia, Europe, South East Asia, Africa, and Americas Responsible for global targets, revenue and growth Forecast, account plans, and road-mapped to improve existing business and seek new contacts Deals and win strategies Setting goals and priorities for team to perform and deliver results - Daily meetings, reviews Establish and maintain Client Executive connects Business expansion to new solutions and services Team development and engagement - Help clients and team members build lasting relationships Streamlining Cross functional departmental functioning and conflict resolution Earlier Roles in L&T North America Client Relationship Manager and Sales lead for two client accounts.
  • Developed from scratch client relationships and grew the accounts to multimillion dollars revenue.
  • Exceed targets and Y-o-y growth.
  • Established effective delivery model to suit client needs.
  • North America business coordinator for a key CPG client.
  • Engagement manager and site leader at the largest client site.
  • Handled multiple disciplines, and a team of 15-20 engineers.
  • From October 2004 till May 2007 with Tata Chemicals Limited Career-path within the Company delete From Oct 2004 to May 2007 with Tata Chemicals Limited Asst.
  • Manager - Project Bombay House, Mumbai Key Tasks Handled Program manger for SAP re-implementation Lead techno-commercial role in a 1 million tons per annum green field Urea-ammonia project to be put up in Bangladesh.
  • Techno-economic feasibility study of a 150,000 tpa green field Integrated Titanium Dioxide pigment and Synthetic Rutile project to be set up in Tamilnadu, India.
  • Bio-Fuels: Done detailed exploration on the strategic fit, techno-economic feasibility, and business potential of Bio-fuels project for Tata Chemicals Limited, in India.
  • Developed a road map for the phase wise execution of the project, addressing the various issues such as, strategic fit, technical, economic, agronomy & land development, commercial, geographic, social-political, etc, and the risk involvements.
  • Strategic fit evaluation of projects, commercial evaluation, project scoping, project detailing, techno-economic feasibility studies, various pre-project & project studies, and getting internal & external approvals for projects.
  • Techno-commercial discussions with technology licensors, EPC contractors, other contractors & suppliers, vendors, etc; offer evaluation and selection.
  • De-bottlenecking and process improvement projects - Bromine plant, vacuum salt plant, water desalination/ RO plant, etc.
11/1998 to 05/2001
Engineer Verizon Communications The Woodlands, , India
  • Independently handled the techno-commercial operations of the Export oriented unit for Low Pressure Glass Reinforced Compression Moulding.
  • Ensured smooth operations and effective maintenance to meet the targets.
  • Successfully liaison the government bodies and agencies viz., Pollution Control Board, Department of Health and Safety, Electrical Inspectorate and local bodies and secured the licenses & clearances necessary for setting up the unit (Binani Glass Fiber - Wada, a Division of Binani Industries Ltd.) Directly handled commercial activities like, excise, sales, ware housing, stores, etc.
  • Provided technical consultation to Binani's Glass Fiber Compounding unit situated at Goa.
  • From June 1997 to October 1998 was involved in marketing of Agro Product for self-owned Business venture at Perumbavoor, Ernakulam Dist.
  • Direct marketing of agro products like cattle feed and poultry feed; annual turn over Rs.
  • 60 lac, and December 1996 to May 1997 with Gharda Chemicals Ltd.
  • Lote Parshuram, Ratnagiri as Management Trainee.
  • Key Tasks Handled Gained hands on experience in operation of DCS controlled fully automatic Batch plant for the manufacture of Tri-Chloro Acetyl Chloride (TCAC).
  • Played a key role in commissioning of the plant and was involved in equipment testing, calibration, trial runs, and start up.
Expected in 1996
B. Tech: Chemical Engineering
Govt. Engg. College, Thrissur. University of Calicut - ,
Chemical Engineering First class (Honors), aggregate marks 79%.
Account Management, Acid, basic, billing, business strategies, calibration, conflict resolution, consultation, contracts, cost reduction, Client, clients, delivery, Department of Health, Direct marketing, documentation, Engineering management, feasibility study, feasibility studies, functional, government, International business, Team development, Director, marketing, materials, meetings, win, Oct, Organizational, processes, process improvement, Procurement, progress, Project Management, proposals, Safety, Sales, SAP, scaling, scheduling, scheme, Strategic, Tender, wise

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