Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
CAREER SUMMARY Operations and supply chain management professional with extensive knowledge and experience in strategic sourcing, manufacturing, procurement, and warehouse operations. Skilled and experienced with a proven track record in solving complex business problems in areas of supply chain development, sales and operations planning, logistics management, and resource optimization. Proven experience in process creation, KPI development, and utilization of lean six sigma methods for continuous imrpovement. History of creative and innovative solutions resulting from detailed process evaluation, kaizen activities, improvement plans, and cost containment within both large and small team environments.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
02/2019 to Current
Sr. Director of Supply Chain Cross Country Healthcare Commerce, CA,
  • Responsible for supply chain operations leadership over the 3 KeyTronic domestic manufacturing facilities.
  • Implemented multiple KPIs, trackers, and dashboards to identify success of change and establish expectations in goals and progress, in addition to tracking and compiling data which helped to identify areas of opportunity.
  • Directed operational change in material flow and management within the manufacturing facility improving shipping and receiving efficiency and accuracy as well as part tracking throughout facility.
  • Implemented cost reduction strategies resulting in more than $700k identified additional annual savings on raw material with further reductions and activity in an active pipeline of strategic controlled efforts with a total achievement of over $1.3M in material margin improvement.
  • Desinged and implemented end to end supply chain programs custom tailored to each customer’s unique supply chain and business needs.
  • Advanced inventory initiatives which resulted in the reduction of over $5M on hand inventory through optimized review of material requirements, MRP demand, and improving the active review excess and obsolete material.
  • Developed and implemented order simulation process for supply chain support of order entry resulting in improved on time delivery through more predictable commitments to end customers.
08/2016 to 01/2019
Director Procurement Amgen Inc. Savannah, GA,
  • Managed national procurement and distribution team of 50+ individuals; supporting 5 prime warehouses and 17 operational facilities.
  • Responsible for the management and support of contingent labor force program of nearly 300 installation and operations professionals and subcontractors.
  • Established subcontractor labor strategy, processes, and policies to optimize and consolidate spend while minimizing potential liabilities.
  • Developed training programs and initiatives to improve safety and reduce risks within the warehouse environments.
  • Optimized procurement and distribution team through consolidation of activities and unification of best practices across the various facilities.
  • Negotiated and implemented supply chain growth incentive plans with top tier suppliers of materials and subcontracted labor force driving down cost and eliminating wasteful spending.
  • Developed and implemented metrics and goals in areas of inventory control, supplier management, warehouse operations, and procurement; resulting in focused improvement by 35% for on time delivery, 62% ($18 million) reduction in carried inventory on hand, and $60k in annual warehouse lease requirements.
  • Established guidelines to consolidate freight within one supplier for both LTL and small package resulting in as much as 30% reduction in charges.
05/2015 to 08/2016
Director Supply Chain Flex Libertyville, IL,
  • Responsible for sourcing, procurement, planning, and logistics operations.
  • Manage and cultivate the business relationship and manufacturing execution at multiple international contract manufacturing locations.
  • Managed performance and direction of 150+ individuals within contract manufacturing locations.
  • Established KPI’s to measure manufacturing, procurement, planning, and logistics performance.
  • Improved forecasting accuracy by 15% through improvements in the sales and operations planning cycle and historical forecast analysis resulting in average physical inventory reduction of $800k.
  • Implemented sourcing and negotiation strategy resulting in cost reductions in excess of $1.2 million per year.
  • Developed objective supplier and manufacturer scorecards which were utilized to drive continuous improvement throughout the supply chain.
  • Implemented and managed project to drive topical manufacturing into a turnkey solution resulting in 2% cost reduction while also lowering total required purchase orders by 65%.
04/2007 to 04/2015
Strategic Supply Chain Manager Flextronics International City, STATE,
  • Developed sourcing strategies to support revenue growth targets and customer flexibility requirements.
  • Developed and implemented global supply chain and cost reduction strategy resulting in average 5% reduction in customer’s bill of material.
  • Collaborated with customer’s strategic sourcing teams to improve global strategic sourcing and materials strategies for delivery, cost, lead time, and inventory liabilities.
  • Facilitated skill growth of supply chain and purchasing staff working with direct reports and tactically at manufacturing site levels globally in a matrix reporting structure of over 200 team members.
  • Grew the MCOGS within clean technologies division from $90 million to $600 million in annual material spend.
  • Developed supplier relationships across multiple commodities to develop growth partnerships in supply chain support with vendors.
  • Responsible for sourcing decisions and PPV growth within new business opportunities.
  • Worked with site and global procurement organization to align strategies between customer needs, corporate supply chain guidance/negotiations, and site localization strategies.
  • Responsible for driving an increase in vertical penetration from $34 million to $270 million across the Industrial customer base and developing the metrics and and methods of measurement.
Expected in
Bachelor of Science: Psychology
Baker College - Flint, MI
Expected in
Diploma of Automotive Technology:
NASCAR Technical Institute - Mooresville, NC

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School Attended

  • Baker College
  • NASCAR Technical Institute

Job Titles Held:

  • Sr. Director of Supply Chain
  • Director Procurement
  • Director Supply Chain
  • Strategic Supply Chain Manager


  • Bachelor of Science
  • Diploma of Automotive Technology

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