sr director account management resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Focused Account Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Skills
Client account management
Project Management
Negotiation expert
Strong Customer Service Skills
Escalation Resolution
Corporate relocation
Leadership
Transportation
Communication skills
Training and Development
Experience
Sr. Director Account Management, 09/2017 to Current Change Healthcare – Apollo, PA,
Managed 5 M. in annual sales
Primary Consultant for key clients and Relocation Management companies.
Developed a Tri-regional service model.
Monitored contract negotiations
Vendor Management.
Served as mentor to junior team members.
Successfully pursued additional up sell and cross sell opportunities.
Direct Liaison between agencies and our corporate office in order find solutions for mutual clients.
Execute Strategy to avoid RFP and/or develop a winning RFP strategy and execution plan when RFP Could not be
avoided.
Mediated escalations in order to come a mutually agreeable solution for all parties.
Effectively managed client SLA's and helped to create benchmark reporting matrix.
Manage "At Risk" clients and participate in recovery efforts
Mentoring and development of the Account Management team.
Developed and presented business reviews
Vice President, 01/2014 to 08/2015 Bridge Investment Group – Arlington, VA,
Accountable for maintaining key clients.
Successfully pursued additional up sell and cross sell opportunities.
Direct Liaison between branches and our corporate office in order find solutions for mutual clients.
Reviewed internal Operational processes and reduced E&O by 75%.
Execute Strategy to avoid RFP and/or develop a winning RFP strategy and execution plan when RFP cannot be
avoided.
Manage escalations in order to come a mutually agreeable solution for all parties.
Led a global on-site program of 7 people.
Effectively managed client SLA's and helped to create benchmark reporting matrix.
Manage "At Risk" clients and participate in recovery efforts
Mentoring and development of the Account Management team.
Developed and presented business reviews
Lead Global client meetings.
Sr. Director of Account Management, 01/1997 to 01/2014 GRAEBEL MOVERS INTERNATIONAL – City, STATE,
Participated in the creation and implementation of the Account Management team.
Responsible for monitoring client profitability and finding areas to maximize revenue.
New Client Implementation.
Policy consultation and development resulting in revenue increase.
Education and Training
Global Mobility Specialist designation (GMS): , Expected in 2009 to - , GPA: Member of the Pacific Northwest Relocation Council
Member of the Worldwide Employee Relocation Council
Certified Relocation Professional designation (CRP): , Expected in 2009 to - , GPA:
Skills
Flexible and able to work in a fast paced environment, Account Management, Vendor Management, Communication, Negotiations , Problem resolution and Team Development
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Job Titles Held:
Sr. Director Account Management
Vice President
Sr. Director of Account Management
Degrees
Global Mobility Specialist designation (GMS)
Certified Relocation Professional designation (CRP)