Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Strategic Human Resources leader with a successful track record of optimizing systems and processes to drive efficiency and motivating teams to achieve goals. Seeking an HR Operations opportunity to utilize my leadership and creative problem-solving skills to achieve company goals. Expertise In:
  • Talent Acquisition and High-Volume Recruitment
  • Management
  • Incentive Programs
  • Benefits Administration
  • Employment Law
  • Leave Coordination
  • Health and Wellness
  • Skills
    • Premier, Phone
    • Benefits, Transportation
    • Budget planning, Vendor management
    • Budget, Website
    • Call Center
    • Coaching
    • Continuous improvement
    • Conversion
    • Direct marketing
    • E-commerce
    • Focus
    • Full Life Cycle
    • Hiring
    • HR
    • IQ
    • Leadership
    • Managing
    • Marketing
    • Market
    • Materials
    • Access
    • Navigator
    • Optimization
    • Payroll
    • Peak
    • PeopleSoft
    • Policies
    • Processes
    • Coding
    • Quality
    • Recruiting
    • Recruitment
    • Sales
    • Scheduling
    • Shipping
    • Sourcing strategy
    • Staffing
    • Strategy
    • Strategic
    • Supervision
    Sr. Corporate Recruiter, 08/2010 - Current
    Cambridge Trust Company Newton Centre, MA,

    Responsible for having a tactical and analytical focus on non-exempt staffing. Execute tactical plans for non-exempt staffing. Gather data of non-exempt staffing performance, analyzes, and identifies areas of opportunity and continuous improvement. Role has grown in the recent years to include management or peak season hiring team.

    • Successfully hire more than 6,500 distribution center workers annually for multiple brands and locations by managing talent acquisition team and contingent partners
    • Increasing candidate volume by more than 120% and reducing cost per hire by 50% through optimization of external partners and implementing Avature
    • Redesigned employee referral program, implementing an electronic submission process, increasing participation by XXX% over 3 years
    • Modernized communication and increased conversion to interview by x% and retention of new hires
    • Developed reporting and metrics to optimize the organization's distribution recruiting strategy

    Other Positions Held:

    • Recruiter II, Talent Acquisition, Mast Global HR (2015-2017)
    • Recruiter I, Talent Acquisition, L Brands (2010-2015)
    Talent Records Admin 2, 09/2009 - 08/2010
    Ahmc Healthcare Inc. Anaheim, CA,
    • Managed team responsible for employee record updates in PeopleSoft for all hourly employees
    • Leave of absence administration
    • Employment verification of employment for new hires

    Team Leader, Shipping/Light Assembly

    • Directly responsible for the training of Material Handler associates
    • Lead a production line of 10-14 packing associates

    Employment Processor 2

    • Pre-screened, interviewed and placed qualified candidates into seasonal positions at the distribution center
    FMLA Leave Coordinator, 04/2009 - 09/2009
    • Successfully transitioned FMLA processes from a 3rd party to in-house.
    • Developed company-wide FMLA policies that were approved by unions and leadership.
    • Responsible for FLMA administration including notifications to employees requesting or on leave, follow-up with medical professionals, tracking leave hours and requesting short and long-term leave payments for approved absences.
    Supervisor, Human Resources, 11/2002 - 01/2009
    Harry And David Gourmet Gifts City, STATE,
    • Directly responsible for the advertisement, pre-screening, selection and placement for all hourly leadership positions throughout the facility
    • Served as back up to the Manager of Employment and took responsibility for daily operations of the Employment Center when needed
    • Provided on-going employee education on benefits and critical support to ensure accurate and timely benefits processing as well as employee education
    • Responsible for processing and tracking all leave of absence requests including all correspondence between employees and medical professionals
    • Created "Invest in Yourself" Wellness program resulting in increased employee participation Responsible for management, supervision and quality of critical employee and job related data into PeopleSoft for all hourly employees
    • Develop and execute a strategic recruitment plan for colleges and high school recruiting to continuously grow the company's student population
    • Researched and resolved payroll discrepancy issues for employees as needed
    • Successfully created a Healthy Lifestyle Challenge helping employees shed over 1,500 pounds in 2 years
    • Redesigned LOA Log to more accurately track leave of absence time
    • Received the American Heart Association's Gold Level Fit-Friendly Award
    • Redesigned Employment Center employee incentive resulting in a 38% decrease in mistakes made while completing required new hire paperwork
    • Partnered with colleges to identify graduates for Leadership Trainee Program

    Other Jobs Held:

    • Support Analyst, Sales and Service (2005-2007)
    • Scheduler, Sales and Service (
    Education and Training
    Bachelor of Arts Degree: Human Resource Management, Expected in 2002
    Associates of Applied Science: Business Management, Human Resource Management, Expected in 2000
    Activities and Honors
    SCHOOL, GRANVILLE, OH. , 1991-1995 High School Diploma, College Prep. Society for Human Resource Management (SHRM) Licking County Human Resource Management Association, Secretary (2008) Licking County Human Resource Management Association, SHRM Foundation Chairperson (2009)
    Additional Information
    • L , Brands Human Resources: Most Valuable Team Award (December 2010) Mast Global HR Compass Award (2016)

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    Job Titles Held:

    • Sr. Corporate Recruiter
    • Talent Records Admin 2
    • FMLA Leave Coordinator
    • Supervisor, Human Resources


    • Bachelor of Arts Degree
    • Associates of Applied Science

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