sr associate technical care resume example with 5 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am a very Tech Savvy, customer- oriented Technical Support kind of person.
I feel really comfortable taking care of customer's concerns, resolving issues, managing customer relationships, Providing feedback to teammates, supporting them to share best practices, and empower them to work eficciently.
I always look for excellence, try to over attain any goal that i set for myself.
I am a communication based person, always like to maintain excellent links with people around me.
Skills
Providing Feedback
Meeting Support
Operational Efficiency
Best Practices and Methodologies
Collaborative Environments
Second-Level Support
Hardware and Software Optimization
Client Interactions
Diagnostic Tools
Work History
03/2022 to CurrentSr. Associate Technical CareAT&T Wireless | City, STATE,
Assigned tasks, reviewed performance and devised improvement plans or corrections.
Developed junior team members and cultivated collaborative culture.
Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
Spoke to customers in native language to increase loyalty and establish relationships.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
10/2017 to CurrentChief TechnicianMyself | City, STATE,
Organized work to meet demanding production goals.
Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations on Electronic equipment
Executed diagnostics, troubleshooting and evaluations on Consumer and industrial Electronic equipment.
Completed job reports and logs immediately following service calls.
Set up and performed test activities.
Read manuals and manufacturer instructions to install and troubleshoot devices.
Conducted tests of components and systems to evaluate performance and identify concerns.
Performed routine maintenance on Specialized Equipment for manufacturing operations.
Performed complex mechanical alignments and calibration of equipment to quality standards.
Managed team performance by training, mentoring, disciplining and motivating employees.
Determined maintenance requirements and assigned repairs to qualified employees.
Planned, scheduled and delegated daily work to team of employees.
Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Meticulously tracked all parts and devices used on each service call.
Enhanced manufacturing processes, reduced waste and enhanced quality.
Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
Tested various types of Electronic equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
Delivered professional persona and attitude when dealing with unhappy or irate individuals.
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
10/2017 to 03/2022Tech Support ExecutiveSupervy Sistemas, S.A De C.V. | City, STATE,
Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Extended analysis to assist technology team efforts to escalate and resolve issues.
Cultivated procedures and standards for system monitoring, investigation and maintenance.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up work stations for employees.
Removed malware, ransomware and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Maintained servers and systems to keep networks fully operational during peak periods.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Retained existing clients and developed several new accounts by extending high quality and efficient support service.
Greeted customers and helped with product questions, selections and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Education
Expected in 07/2012 to to High School Diploma | Universidad Del Pedregal, Mexico City, GPA:
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