Sr Associate Director Global Pharmacovigilance Business Systems resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Ambitious healthcare and systems professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Self-motivated
  • Systems implementation
  • Project development and lifecycle
  • Time & Resource Utilization
  • Strategic Thinker - Looks Outside the Box
  • Complex problem solving
  • Cross-functional/matrix team management in a global environment
Core Accomplishments

Project Management, Operational Efficiency, & Talent Management

  • 12+ years experience successfully managing talent, budget, priorities, and resources for complex global safety system projects.
  • Improved user satisfaction ratings by implementing a new outsourcing strategy in 2012 for the intake, analysis, and ticket closure for system related isJessicas. Strategy resulted in a positive decrease in delays/response times for users and a more efficient use of internal staffing.
  • Strategic creator of the U.S. based Safety Systems Support Team structure in 2006 resulting in a highly efficient, cost effective business support model. This model was instituted globally in 2008.
Professional Experience
Sr Associate Director, Global Pharmacovigilance Business Systems, 07/2005 - Current
Tenable Network Security Jacksonville, FL,
  • Global Business Project Manager for GPV Safety Systems.
  • Manage team of 8 U.S. based professionals. Virtual matrix manager for 9 global professionals.
  • Deliver status reports on a weekly basis to stakeholders for budget and strategic planning.
  • Strengthened company's business by being a lead team member on a panel creating a best practice Industry Standard Platform for adverse event data capture and reporting.
  • Boosted company efficiency through continuous technology upgrades and process improvements.
Manager, Technical Support, 06/2004 - 07/2005
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  • Spearhead cross-functional initiatives to develop user specifications, test scripts, and training materials for system improvements & enhancements.
  • Accountable for project updates to senior management.
  • Develop Working Instructions for the maintenance and validation of the safety database.
  • Ensured safety system is in compliance with internal SOPs and external regulators.
  • Active participant on internal and external audit core team.
Senior Business Analyst, 2001 - 06/2004
, ,
  • Project coordinator and single point of contact for medical IT projects in Drug Surveillance & Information; specifically in regards to their adverse event information system (ARISg).
  • Provide clear communications to IT and DSI management regarding timelines, isJessicas and requirements, to ensure necessary resources, training and appropriate staff and backups are identified.
  • Ensure that required documentation is completed in compliance with validation requirements, SOPs, and Local Working Instructions.
  • Developed and directed strategy for launch of a Project Tracking Methodology used to manage projects/tasks, priorities, isJessicas, resources, and outcomes using both an MS Access database and eRoom.
  • Received Golden Achievement Team Spirit Award for ARISg implementation project, Champion Peer-to-Peer Award for going the extra mile, and a Champion Manager-to-Employee Award for proactively, persistently and appropriately checking to see that all work is progressing.
Clinical Management Information Services Coordinator, 1999 - 2001
Wolters Kluwer Mccamey, TX,
  • Developed data entry screens for day-to-day clinical documentation needs seeking input from staff nurses, physicians, administration, dietary, nurse's aides, vendor and HCFA compliance documentation requirements.
  • Defined, analyzed, and provided recommendations for clinical business and functional needs.
Project Manager, 1998 - 1999
Lockheed Martin Corporation City, STATE,
  • Provided project management support for multiple departments utilizing a system development life cycle methodology and MS Project.
  • Instrumental in implementation of a hospital wide operational benchmarking system which analyzed the financial position of each medical department against national and regional benchmark averages.
Senior Systems Analyst, 1997 - 1998
Con Edison Solutions City, STATE,
  • Analyzed the business and clinical needs of medical staff for existing clinical data system.
Senior Clinical Quality Specialist, 1997 - 1997
Waterbury Hospital City, STATE,
  • Researched and developed outcome based disease management & health prevention programs for Medicaid and Medicare managed care members according to strict Government Program guidelines.
  • Developed marketing and training materials to be distributed to potential and existing adult members.
  • Measured effectiveness of clinical quality programs through the National Committee for Quality Assurance's HEDIS Report Card for managed care organizations.
Master of Science: Nursing Management & Policy, Expected in 1997
Yale University - New Haven, CT

Bachelor of Science: Nursing, Expected in 1995
Quinnipiac University - Hamden, CT

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Resume Overview

School Attended

  • Yale University
  • Quinnipiac University

Job Titles Held:

  • Sr Associate Director, Global Pharmacovigilance Business Systems
  • Manager, Technical Support
  • Senior Business Analyst
  • Clinical Management Information Services Coordinator
  • Project Manager
  • Senior Systems Analyst
  • Senior Clinical Quality Specialist


  • Master of Science
  • Bachelor of Science

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