Personable and dedicated Operations Sr Analyst, with extensive experience in the telecommunications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with internal and external clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the business.
High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Skills
Sales Team Support
Internal and External Customer Satisfaction
Policy and Process Improvement
People skills
Critical thinking
Profit and revenue-generating strategies
Merchandising and Brand Protection
Education and Training
Lindenwood University, Expected in – –Bachelor of Fine Arts:Art - GPA:
Experience
Nelnet - Sr Analyst Field Operations Denver Metro Area- Aurora, CO, 03/2019 - 02/2021
Conduct regular store visits to inspect all compliance measures, security guidelines, RISK management and OMM completion
-POC for: Systems, Merch, Inventory, Mktg, etc.
Including providing direction and support for EUS, Facilities and Real Estate
-Align with DM/GM on key priorities and business strategy
-Ensure 100% brand compliance: Current exterior signage, no old logos visible in the interior of the store and current paint
scheme
-Assist or lead store builds: new, refreshes, relocations and closures
-Take lead on any sporadic store closures due to inclement weather, national disasters, no power, robbery, etc.
Assist with merchandising projects, inspect compliance and follow up with store actions
-Conduct weekly/monthly Operational Risk Deep Dives w/DM/GM
-Provide insight and key actions to drive improvement
-Partner with DM/GM on digital vision
-Funnel feedback from front line, issues/ideas to national owners.
Batteries Plus, Llc - Sr Analyst Operations - National Retail , , -
Start Date: November 15, 2016
End Date: March 31, 2019
Responsibilities and Key Accomplishments:
-Provide complete support and act as Market Advocate for Indirect National Retail channel.
Act with sense of urgency to assist Indirect Acct Mgrs and DM's with all questions, concerns and requests, via calls, texts, email
and SPARK groups.
Liason between field and VZ HQ to escalate roadblocks, concerns and wish lists (Systems, Inventory, Promos, Pricing, Merch,
Competitive issues).
Proactively identify, track and resolve NR pain points to improve Acct Mgr experience, eliminate redundancy and streamline
internal operations processes.
Communicate new initiatives and deliver consistent, relative content to Sales Teams specifically related to Walmart and Sam's
Club.
Manage weekly Ops call with sales (schedule call, create deck, deliver content, provide follow-up).
Drive and motivate field to gain incremental space in Walmart, which equals increased Prepaid sales, and applaud successful
installs.
Provide continuous merchandising updates and assist with merch dilemmas and offer expertise as needed.
Lead implementation of 3rd party sales in Walmart and Sam's Club - launch timelines, training/knowledge check requirements
and resources.
Collaborate with SME's across Enterprise to drive National Market alignment, search scalable solutions and share best
practices.
Conduct weekly store visits to increase visibility in the field and ensure merchandising standards are being followed to protect
brand.
Strive to remove Administrative tasks from sales teams.
Provide inventory and sales reports pertaining to Walmart and Sam's Club.
Manage CWT for opening and closing of store outlet codes.Page 2 of 5
-Provide needed commission forms and conduct onboard training for all new Acct Mgrs.
Verizon Wireless - Business Sales Associate , , -
Local, State & Federal Government ContractsPage 3 of 5
Start Date: November 1, 2007
End Date: February 3, 2013
Responsibilities and Key Accomplishments:
-Support all tasks and sales initiatives for Government Local and Federal Acct Managers.
Carry "paper quota" for 100% completion of all sales related tasks which are quantifiable, and provide to Sales Director.
Implementation of Federal and State Contracts: Complete all forms and documents necessary to implement an agency on the
appropriate contract per strict government contract guidelines.
Assist Federal agencies in filling out required POs and provide to agency in order to purchase VZW service and equipment.
Manage deployments of new devices to agencies including FBI, Air Force, Army, State of Missouri, State of Illinois, Police, Fire
and Local government agencies.
Transfer phone content as needed, activate and deploy new equipment on-site.
Respond quickly to sales staff and external customers with answers or information requested.
Resolve billing questions or issues, provide account analysis, sales quotes and administrative support on a daily basis.
Resolve customer escalations quickly and efficiently.
Conduct training on self-serve digital tools such as My Business.
Answer calls when sales not available.
Place accessory orders on the spot when requested by customer.
Accompany GAMs and NAMs to seminars, trade shows, on-site deployments and sales visits.
Process all appropriate documentation for service and equipment and then manually process the order in POS.
Ensure policies and procedures are met with regard to rules of engagement for government customers.
Ensure equipment is delivered as promised and support customer extranet activation.
Attend sales meetings with sales team, update knowledge of wireless products, services and industry trends.
Promote outstanding customer experience and track NPS Surveys to deliver results to sales teams.
Verizon Wireless - Retail Sales and Customer Service Associate , , -
Corportate Retail Customer Support - KSMO Region
Start Date: October 20, 2003
End Date: October 31, 2007
Responsibilities and Key Accomplishments:
-Provide exceptional, world class customer service to every guest who visits the Retail Store from start to finish.
Ensure all aspects of customer needs are met and every customer leaves with a positive experience.
Process service activations, ESN changes, bill payments, warranty replacements, upgrades, accessory sales, account analysis,
feature changes and explain all billing questions and concerns.
Proactively assist store in achieving it's growth and revenue goal (actively engage customers, process transactions when sales
reps are unavailable, initiate accessory sales, drive features sales).
Lead merchandising refresh and strive for 100% compliance.
Opening and Closing Key holder: reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank
deposit procedures.
Answer phones and respond to customer inquiries in a timely manner.
Assist GM in administrative functions of store, including cash management and asset protection of store inventory, compliance
and risk management.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
