Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Proactive Squad Captain/Manger with experience over 4 of years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail and exemplary communication. Methodical professional eager to bring strong administrative skills to growing company in need of top-level support. Effectively handling various administrative tasks, including sales and personal errands. Diligent and tidy individual with commitment to providing exceptional customer service and work employees.
Skills
Verbal and written communication
Reporting and documentation
Coordinating training
Personnel mentoring
Report writing
Computer operations
Project management
Workforce Management
Multitasking
Time management
Friendly, positive attitude
Organizational skills
Conflict resolution
Troubleshooting skills
Leadership
Active listening
Analytical
Planning
Work ethic
Credit card payment processing
Microsoft Office expertise
Organizational skills
People Skills
Experience
07/2020 to Current
Squad LeaderFidelity Investments – Carver, MN,
Oversaw daily command for squad of ten people, demonstrating strong moral character, intellect and respect.
Used active listening and effective communication to alleviate issues between personnel members.
Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities.
Met coverage needs by coordinating effective schedules and delegating team member assignments.
Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
Provided information to shipping and receiving personnel regarding inventory stock.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Trained staff on material handling processes to reduce shipping times.
Generated shipping documents, including packing lists and invoices.
Managed warehouse system updates to increase productivity and reduce errors.
Researched issues to address shipping errors and packaging mistakes.
09/2017 to 12/2019
Forklift Operator/LeadMaricopa County, Arizona – Various Locations Throughout Maricopa County, AZ,
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Maintained current forklift training and certification as required by company policies.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Transported material to correct locations and documented inventory changes.
Reported safety and quality issues to management.
Consistently met deadlines for loading trailers to meet departure deadlines.
Documented all tally sheets, slot changes, shuttle transfers and other paperwork.
Communicated with team members to coordinate efficient and accurate movements.
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Monitored all processing equipment and machinery for proper start-up, operation and shut down.
Researched issues to address shipping errors and packaging mistakes.
Developed weekly schedules for warehouse employees.
02/2017 to 10/2017
Crew LeaderKona Grill Inc. – Sarasota, FL,
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed all fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Drove team success by completing assigned task quickly and accurately.
Upheld high standards of productivity and quality in all areas of operations.
Answered customer questions and took orders.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Wrote up detailed repair orders outlining all actions and estimated costs.
Worked alongside senior team members to learn related job tasks and roles.
Assisted with administrative tasks to better understand industry processes.
Worked well in team environment as well as independently.
Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
Provided assistance to others to complete tasks on time.
Answered phone calls to assist customers with questions and filling orders.
08/2016 to 07/2017
Desk ReceptionistThe New Look 4 You – City, STATE,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Computed total bills, collected payments and issued final paperwork and instructions.
05/2014 to 07/2016
Assistant ManagerSubway – City, STATE,
Completed inventory audits to identify losses and food demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Oversaw team development according to industry service standards to further customer loyalty.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Education and Training
Expected in
Associate of Applied Science: Pre-Nursing Tacoma Community College - Tacoma, WA GPA:
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