specialty pharmacy technician support service resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced and Dedicated Pharmacy Technician with proven track record and success in building strong relationships with patients, healthcare providers, and staff. Over 37 years of experience working in pharmacy, and providing excellent patient care. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when assisting patients with financial and prescription assistance. Excellent reputation for resolving problems, research and hard work.

  • Over 37 years experience as a Pharmacy Technician in both retail and hospital settings.
  • This experience entails:
  • Prior Authorizations
  • Billing
  • Patient care
  • Accounts Payable and Receivable experience- Payment Processing/posting
  • Ordering/ filling/dispensing medications
  • Setting up computer software programs
  • Insurance billing
  • Customer service, data entry of patient demographics/profile, prescription entry
  • Completion of copay applications/drug assistance grants, free drug
  • Working with drug reps, drug companies to obtain medication at no or low cost to patient
  • Medical Insurance Claims Processing- UB04 and EOB processing of medication
  • Incoming and outgoing calls to patients, providers/clinics, drug companies
Work History
06/2021 to Current
Specialty Pharmacy Technician- Support Service Cardinal Health Kansas City, KS,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers. As well as placed outgoing calls to patients to schedule medication delivery or pick up of their specialty medication(s).
  • Calculated dosage, while entering in prescription orders via phone .
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items. This includes Fed Ex medication deliveries.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Set up and modified patient profiles in EPIC to include current information such as medications and insurance details.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications, as well as copay assistance available.
11/2017 to 03/2021
Medication Assistance Advocate Unity Point Methodist City, STATE,
  • Built solid and trusting rapport with patients in the infusion centers, as well as patients needing copay assistance or financial assistance for medication fostering trust and communication to meet case needs.
  • Provided copay assistance/ free medication to infusion center patients in need of Specialty medications, as well as home administrated mediation patients.
  • Provided medication, applied copays to accounts in EPIC by working with the billing department to obtain checks,post, and balance patients accounts.
  • Worked closely with Pharmaceutical Drug Reps to obtain medication assistance for patients above or below poverty level.
  • Completed over 1000 applications for copay assistance, free drug, by working with Drug companies, Patient Assistance Programs such as HealthWell, PAN Foundation, TAF, and many more.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need. Worked with Community Health Free Clinic to assist patients and provide assistance outside of medication if possible.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, and weekend as needed to assist patients needs.
  • Worked closely with providers offices, clinics, and various healthcare workers to provide quality care and assistance.
02/2012 to 10/2017
Certified Pharmacy Technician- Hospice/HomeCare Unity Point Health Methodist City, STATE,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Entered medication lists in patient profiles, printed med sheets for nurses prior to hospice/homecare visits. Kept updated.
05/2006 to 02/2012
Pharmacy Manager Community Health Free Clinic City, STATE,
  • Supervised team of 12 pharmacy technicians/pharmacy students.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Developed policies and procedures for effective pharmacy management.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Entered, filled, and dispensed medications
  • Worked one on one with providers to provide free medication for under income patients.
  • completed copay assitance applications for patient to receive free medications on a yearly basis.
  • Ordered, stocked medications.
  • Recruited drug reps for free samples of medications
  • Implemented the IPDC program ( Iowa Prescription Drug Corporation) to obtain free medications - First clinic to provide this service February 2007
Expected in to to
No Degree: Education
Kirkwood Community College - Cedar Rapids, IA,
Expected in to to
No Degree: Accounting And Business Management
Mount Mercy University - Cedar Rapids, IA
Expected in to to
High School Diploma:
Regis High School - Cedar Rapids, IA,
  • CPhT - Certified Pharmacy Technician

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Resume Overview

School Attended

  • Kirkwood Community College
  • Mount Mercy University
  • Regis High School

Job Titles Held:

  • Specialty Pharmacy Technician- Support Service
  • Medication Assistance Advocate
  • Certified Pharmacy Technician- Hospice/HomeCare
  • Pharmacy Manager


  • No Degree
  • No Degree
  • High School Diploma

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