A highly dedicated, compassionate, and patient-focused leader with progressive management experience throughout a variety of medical and surgical specialties. Reputation for effective and collaborative partnership across service lines. Patient and staff advocate looking for an opportunity to expand my leadership and project management skills in a continued path of professional development within the healthcare setting.
Problem resolution ability
Complex problem solving
Cross-functional team management
Facilitated restructuring of department nursing team in partnership with labor management partners to facilitate consistent care team assignments across multiple clinic site locations.
Reduced supply expenses by 20% through partnership with our system purchasing team, direct vendor relations and clinicians to consolidate viscosupplementation options for patient care.
Partnered with key physician leader to operationalize an award winning care delivery model that offers smoking cessation counseling to surgical patients in partnership with University of Minnesota medical students.
Participated in work group that spanned inpatient and outpatient care settings to incorporate MRSA/MSSA screening pre-operatively to reduce surgical site injections.
In partnership with Epic Cadence team, created scheduling algorithm to streamline patient scheduling across the orthopaedic subspecialties and offer patients improved access for scheduling on evenings and weekends.
Specialty Operations Manager-Orthopaedics 06/2009 to 08/2015HealthPartnersSt. Paul, MN
Oversee day to day operations and provide support to 17 physicians and 60 staff FTEs who serve approximately 40,000 patients annually.
Coordinate annual budget preparation for the department in which direct margin targets have been exceeded for three consecutive years.
Plan and implement key HealthPartners Medical Group and Specialty Care goals and objectives in parallel with organizational annual plan including quality improvement initiatives, patient care service enhancement initiatives and best practice improvements.
Served as mentor to junior team members.
Contribute via multiple committees to enhance patient care, including recent JCAHO accreditation for Total Hips and Knees for Regions Hospital, Regions Hospital committee to reduce SSIs, HSC Local 12 Labor Management Committee, etc.
Clinic Manager07/2005 to 03/2009Iowa Health Physicians, Waukee ClinicWaukee, IA
Opened new clinic facility in the summer 2005
Supported/managed 5 physicians, 7 clinical staff and 4 clerical support staff
Responsible for annual budget preparation, payroll and expense management
Managed clinic A/R associated with claims processing and denial review, in addition to providing financial counseling to patients as needed.
Implementation of quality improvement initiatives QI/QR initiatives associated with CLIA certification & radiology services
Coordinated EMR upgrade initiatives for clinic and in collaboration with partners across system
Achieved top decile ranking for medical group using Press Ganey.
Clinic Manager12/2002 to 07/2005Iowa Health Physicians, Physical Medicine & RehabilitationDes Moines, IA
Coordinated remodel/move of clinic into new space Fall 2003.
Manage clinic operations and provided support for 2 staff and 3 physicians in robust in-patient based rehabilitation clinic.
Provided administrative and business support to the medical director of Younker Rehabilitation and assisted with updating and coordinating revisions for AMA Guide to Evaluation and Permanent Impairment.
Implemented process improvement surrounding management of medical-legal services and A/R.
Orthopaedic Tech11/2000 to 12/2002Des Moines Orthopedic SurgeonsWest Des Moines, IA
Assisted nurses and physicians with patient care, including suture removal, dressing changes, and clinical support where needed.
Applied various casts, splints, and braces per physician's instructions.
Routinely assisted with supply orders for satellite office locations and podiatrists.
Administrative Assistant08/1999 to 08/2000Quad City Neurosurgical Associates, PCDavenport, Iowa
Assisted nurses with patient care and administrative tasks, including completing FMLA, disability, insurance forms and patient call-backs.
Coordinated and managed the medical records department while simultaneously performing receptionist duties in satellite office.
Promoted to administrative assistant, responsible for all business aspects of the practice while maintaining role as medical records clerk and receptionist.
Greeted patients, answered phones and coordinated care with other facilitites for medical testing and surgery scheduling.
Education and Training
MBA: Healthcare AdministrationApril 2009University of PhoenixHealthcare Administration
Bachelor of Arts: Athletic TrainingMay 1999St. Ambrose UniversityDavenport, IowaGPA: Graduated Magna Cum Laude