specialty operations manager orthopaedics resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Background
A highly dedicated, compassionate, and patient-focused leader with progressive management experience throughout a variety of medical and surgical specialties. Reputation for effective and collaborative partnership across service lines. Patient and staff advocate looking for an opportunity to expand my leadership and project management skills in a continued path of professional development within the healthcare setting.
Skill Highlights
  • Problem resolution ability
  • Patient/family focused
  • Operations management
  • Staff development
  • Complex problem solving
  • Cross-functional team management
  • Change management
  • Operations management

People Management:

  • Facilitated restructuring of department nursing team in partnership with labor management partners to facilitate consistent care team assignments across multiple clinic site locations.

Financial Management:

  • Reduced supply expenses by 20% through partnership with our system purchasing team, direct vendor relations and clinicians to consolidate viscosupplementation options for patient care.

Heatlhcare Delivery:

  • Partnered with key physician leader to operationalize an award winning care delivery model that offers smoking cessation counseling to surgical patients in partnership with University of Minnesota medical students.
  • Participated in work group that spanned inpatient and outpatient care settings to incorporate MRSA/MSSA screening pre-operatively to reduce surgical site injections.
  • In partnership with Epic Cadence team, created scheduling algorithm to streamline patient scheduling across the orthopaedic subspecialties and offer patients improved access for scheduling on evenings and weekends.

Professional Experience
05/2009 to 07/2015
Specialty Operations Manager-Orthopaedics Gundersen Health System Waukesha, WI,
  • Oversee day to day operations and provide support to 17 physicians and 60 staff FTEs who serve approximately 40,000 patients annually.
  • Coordinate annual budget preparation for the department in which direct margin targets have been exceeded for three consecutive years.
  • Plan and implement key HealthPartners Medical Group and Specialty Care goals and objectives in parallel with organizational annual plan including quality improvement initiatives, patient care service enhancement initiatives and best practice improvements.
  • Served as mentor to junior team members.
  • Contribute via multiple committees to enhance patient care, including recent JCAHO accreditation for Total Hips and Knees for Regions Hospital, Regions Hospital committee to reduce SSIs, HSC Local 12 Labor Management Committee, etc.
06/2005 to 02/2009
Clinic Manager Gundersen Health System Arcadia, WI,
  • Opened new clinic facility in the summer 2005
  • Supported/managed 5 physicians, 7 clinical staff and 4 clerical support staff
  • Responsible for annual budget preparation, payroll and expense management
  • Managed clinic A/R associated with claims processing and denial review, in addition to providing financial counseling to patients as needed.
  • Implementation of quality improvement initiatives QI/QR initiatives associated with CLIA certification & radiology services
  • Coordinated EMR upgrade initiatives for clinic and in collaboration with partners across system
  • Achieved top decile ranking for medical group using Press Ganey.
11/2002 to 06/2005
Clinic Manager Iowa Health Physicians, Physical Medicine & Rehabilitation City, STATE,
  • Coordinated remodel/move of clinic into new space Fall 2003.
  • Manage clinic operations and provided support for 2 staff and 3 physicians in robust in-patient based rehabilitation clinic.
  • Provided administrative and business support to the medical director of Younker Rehabilitation and assisted with updating and coordinating revisions for AMA Guide to Evaluation and Permanent Impairment.
  • Implemented process improvement surrounding management of medical-legal services and A/R.
Education and Training
Expected in April 2009 to to
MBA: Healthcare Administration
University of Phoenix - ,
Healthcare Administration
Expected in May 1999 to to
Bachelor of Arts: Athletic Training
St. Ambrose University - Davenport, Iowa
GPA: Graduated Magna Cum Laude

Graduated Magna Cum Laude


American Association of Orthpaedic Executives

administrative, administrative assistant, budget preparation, clerical, Manage clinic, counseling, financial, forms, insurance, legal, director, clinical support, office, nursing, organizational, patient care, patient privacy, payroll, Press, process improvement, quality improvement, radiology, receptionist, Rehabilitation, scheduling, surgery, phones, upgrade

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Resume Overview

School Attended

  • University of Phoenix
  • St. Ambrose University

Job Titles Held:

  • Specialty Operations Manager-Orthopaedics
  • Clinic Manager
  • Clinic Manager


  • MBA
  • Bachelor of Arts

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