Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty.

  • Spreadsheet development
  • Schedule and calendar management
  • Customer satisfaction
  • Peer relationships
  • Administrative tasks
  • Mail sorting
  • Database management
  • Verbal and writing communication
  • Processing mail
  • Excel, Word, Adobe, SharePoint, MS Office and Zoom proficient
  • Database entry
  • Scheduling and calendar management
  • Team collaboration
  • Professional and mature
  • Scanning and copying
  • Document editing
01/2020 to Current
Specialist Clerk 1 Wesco Aircraft Hardware Corp Windsor Locks, CT,
  • Closely working with Contact Tracers/Contact Investigators (CI/CT) who email me daily on those who are in need of a isolation/quarantine packet and work exclusions. Documentation of all outgoing request on an excel spreadsheet and mail off the request by using a specified letter template.
  • Verification and security measures are used when working with the public regarding email request when it comes to Covid replacement cards or the information missing in the system pertaining to Covid.
  • Mail off Covid replacement cards to those who have requested and all information was verified.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed all deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Copied, scanned and filed documents to maintain office records.
  • Assisted customers by answering questions and providing information about COVID-19 and COVID-19 replacement cards.
  • Used word processing, spreadsheet tracking and database software to track and report on activities and information.
  • Responded to requests by preparing and sending files and documents.
  • Wrote, recorded and proofread business communications, documents and data.
  • Handle confidential personal health information (PHI) in numerous way.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
03/2017 to 04/2019
Team Member FedEx Office City, STATE,
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Rotated through series of different stations based on team needs.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Used proper safety procedures to load and unload materials and components.
07/2009 to 03/2013
IHSS Care Provider In Home Supportive Services City, STATE,
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored health and well-being of clients and reported significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Assisted patients with bladder and bowel needs by helping using a catheter or suppository.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
Education and Training
Expected in
: Nursing
Merritt Community College - Oakland, CA,

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School Attended

  • Merritt Community College

Job Titles Held:

  • Specialist Clerk 1
  • Team Member
  • IHSS Care Provider


  • Some College (No Degree)

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