specialist resume example with 6 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Adaptable Server offering 6 years of experience in casual and fast-casual food service and experience in fine dining. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in quality serving. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as cleaning dining area and restocking items to prepare for following shift. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
Managing safety gear
Coordinating training
Personnel mentoring
Event sequencing
Conducting risk assessments
Storage procedures
Conflict resolution
People skills
Friendly, positive attitude
Work ethic
Basic math
Reliable and trustworthy
Problem resolution
Working collaboratively
Leadership
Fluent in Spanish
Planning
Critical thinking
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Food inspection
Menu knowledge
Price memorization
Safe food handling
Table Bussing
Relationship management
Table setting arrangements
Food safety understanding
Dining customer service
Regulatory compliance
Service prioritization
Processing payments
Workforce Management
Opening and closing processes
Training
Cleaning and sanitation
Mentorship
Experience
01/2020 to CurrentSpecialistWalt Disney Co. | Camarillo, CA,
Prioritized and organized tasks to efficiently accomplish service goals.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Contributed to development, planning and completion of project initiatives.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded satisfaction by finding creative solutions to problems.
Collaborated with others to discuss new ideas or techniques.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
03/2018 to CurrentWaitressHilton Worldwide | Burlingame, CA,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed closing duties by emptying trash, vacuuming dining area, and polishing silverware.
03/2016 to 03/2018Crew TrainerAegion Corp | Hayward, CA,
Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Documented needs for performance improvement, safety and customer service to optimize operations.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Instructed new team members on correct procedures for all areas of operations.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Stayed up to date on requirements of all team positions to optimize training.
Reviewed training delivery methods to optimize training effectiveness and costs.
Documented training activities and changes to analyze program effectiveness.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Assessed training needs, using employee surveys and interviews to gather data.
Designed and directed orientation and training programs to meet client needs.
09/2021 to 03/2022ServerPitfire | Costa Mesa, CA,
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Provided guests with information about menu items, made suggestions and took orders.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Maintained smooth and efficient flow of guests into and out of assigned sections.
Picked up food in kitchen and delivered to guests according to established protocols.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided sauces and drink refills requested by customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Education and Training
Expected in 05/2021 to to High School Diploma | New Richmond High School, New Richmond, WIGPA:
Ranked in Top 15% of class
Recipient of numerous academic awards
Balanced Advanced Placement College courses, athletics, clubs, and work
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.