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Specialist Resume Example

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SPECIALIST
Professional Summary

Enthusiastic administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of IT support and project management. Ready to learn and continue developing strength in information technology and customer relationships.

Skills
  • A Level 1, Phone
  • Basic, Employee training
  • Citrix, Upgrades
  • Coach, VoIP
  • Coaching
  • Hardware
  • Computer Networking
  • Client
  • Customer service
  • Fundraising
  • Help desk
  • Information Systems
  • Inventory
  • Managing
  • Marketing
  • Materials
  • Mergers
  • Access
  • Office
  • Networking
  • Network
  • Office Manager
  • Office management
  • Operating system
  • Phone system
  • Policies
  • Product Management
  • Project lead
  • Project Management
  • Recruiting
  • Software Installation
  • Staff supervision
  • Switches
  • System administrator
  • System Configuration
  • System
  • Configuration
  • Tax
  • Desktop support
  • Technician
Work History
Specialist, 01/2018 to Current
Company Name
  • Set up, configure, and support of a variety of applications, hardware depending on department.
  • Manage Office 365 applications, SharePoint, JIRA, Zultys VoIP phone system, and many other software platforms.
  • Conduct new employee training on the policies and best practices for IT security and compliance.
  • Responsible for maintaining data security and confidentiality, creating statistical reports per department and projects.
  • Project lead for VoIP phone implementation, software upgrades, and IT coordination for clinic mergers/acquisition.
IT Helpdesk Technician, 10/2015 to 01/2018
Company Name
  • Supported staff and students with computer-related issues.
  • Started as a Level 1 support technician, while gaining skills and knowledge as system administrator.
  • Provided basic computer and desktop support like password recovery, answering help calls and emails, to investigating more complex problems, configuring switches and networking.
  • Eventually taking on higher level tasks like system configuration and administrator duties; creating and managing domain access, account creation and more.
  • Classroom upgrades, hardware, and virtual environment.
  • Inventory and equipment mapping.
Technician, 07/2016 to 09/2016
Company Name
  • Help desk contractor assigned to St.
  • Luke's service desk.
  • SKILLS.
  • Customer service expert.
  • Operating system testing.
  • Security best practices.
  • Desktop and laptop installations.
  • Network component installations.
  • Virus and malware prevention.
  • Project Management.
  • Staff education and training.
  • Product Management.
  • Multi-Site Operations.
  • Office management.
  • Network configuration.
  • Software Installation.
  • System Configuration COMMUNITY INVOLVEMENT.
  • Serve Day coordinator for Valley Family.
  • Valley Family yearly food drive.
  • Fundraising for the Boys and Girls Club.
  • Fruitland Families holiday helpers (Replaced with Purposity App).
  • PCRD substitute coach (as needed).
Education
Bachelor of Applied Science: Cyber Operations, Expected in 2023
Boise State University - City, State
Associate of Applied Science: Computer, 2017
Treasure Valley Community College - State
Computer Networking: 2016
Networking and Information SystemsAssisted with the transition to the, Epic EHR software.If there was an issue that I couldn't resolve, I would escalate it to the tier 2 technicians or other departments according to procedure.Supported applications that ran in Citrix environment (Epic, Soarian, etc.) H&R Block - Office Manager: 09/2015
Treasure Valley Community College - State
  • Maintaining the day-to-day office operations and performance of local H&R Block tax office.
  • Responsible creating and implementing FY goals and staff performance.
  • Lead office operations, including inventory and supply, purchase orders, and staff reimbursement invoices.
  • Staff supervision, training, and coaching.
  • Ensuring compliance with Federal and State Tax Laws.
  • Recruiting potential tax professionals, local office marketing, maintain tax office appearance and visibility with H&R Block materials, (e.g.
  • Latino designated office, client segment targeting, under- performing or hidden office, etc.).
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Resume Overview

School Attended

  • Boise State University
  • Treasure Valley Community College

Job Titles Held:

  • Specialist
  • IT Helpdesk Technician
  • Technician

Degrees

  • Bachelor of Applied Science : Cyber Operations , Expected in 2023
    Associate of Applied Science : Computer , 2017
    Computer Networking : 2016
    Networking and Information SystemsAssisted with the transition to the, Epic EHR software.If there was an issue that I couldn't resolve, I would escalate it to the tier 2 technicians or other departments according to procedure.Supported applications that ran in Citrix environment (Epic, Soarian, etc.) H&R Block - Office Manager : 09/2015

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