special services associate resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Operations professional with Bachelor of Business Administration and experienced in Procurement and Facility Management for over 20 years in Hospitality industry. Excellent reputation for resolving problems, improving vendor relations, and driving overall operational improvements. Self-motivated administrative professional with efficiency-driven approach to handling financial and administrative needs. Highly organized with good multi-tasking, prioritizing, scheduling and records management.

  • Procurement Management
  • Working Knowledge of ERP Systems
  • Critical Thinking
  • Vendor Relations
  • Highly Organized
  • Strong Verbal and Written Communication Skills
  • Excellent Customer Service
  • Detail Oriented
  • Proficient in Microsoft Office
  • Document Management
  • Logistics
Work History
10/2020 to Current Special Services Associate Marsden Holding Llc | Polk, FL,
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
  • Performed special service desk operations, including Pro-Desk, ordering, scheduling and fulfilling orders.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check, credit card and refund transactions with 100% accuracy.
  • Restocked, arranged and organized merchandise shelves throughout sales floor to drive product sales.
  • Worked closely with Department Manager to solve problems and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Trained as Supervisor and provided back-up coverage to provide customers with optimal support.
08/2016 to 05/2020 Purchasing Supervisor Four Seasons Hotels Inc | San Francisco, CA,
  • Procurement Process Team Management for food and beverage supply and inventory for boutique resort with 185 rooms and two restaurants, event facilities and oversaw $6MIL annual budget of all purchasing needs for Andaz Scottsdale Resort and Bungalows.
  • Led ground floor opening integration project creating and implementing initial department programs and planning.
  • Contact reviews, negotiations, proposal and acquisition of food procurement management (RFI / RFP).
  • Manage, maintain, and train team on hotel management processes with facility departments ordering, order guides, purchase orders, purchasing processes resulting in up-to-date purchasing and vendor payment information. ERP, Birchstreet.
  • Manage intranet vendors, ordering, verify accuracy for purchase orders, packing slips, invoices, and credit card charges.
  • Verify all approvals through management.
  • Receive, code, scan, and enter data for invoices and payments.
  • Monitor inventory control logs of culinary, events, and food & beverage storage rooms.
  • Place orders based off inventory controls, equipment, supplies and services needed to maintain hotel operations.
  • Replenishes stock in storage rooms, cleanliness and fills requisitions and deliver to departments.
  • Manage vendor relations with account managers and delivery drivers.
  • Maintain vendor files and digital records for open invoices, backorders, discrepancies, and financial statements.
  • Manage vendor relations to include account payable actions, validating invoices, ensures continued operations with timely payments.
  • Consult Finance and Controller for invoice discrepancies, financial statements and end of month reports.
  • Perform administrative tasks, data entry, prioritize, organize, multi-task, and problem solve.
  • Track orders from placement, transportation, receiving, to distribution.
  • Receive and inspect goods upon delivery to ensure that standards of quality are met and appropriate quantity has been received.
  • Package and ship parcel and documents.
  • Processes returns, RMA paperwork and schedule logistics.
  • Liaison between Hyatt Management Company and property owners.
  • Supported leadership and stakeholders.
  • Support all daily operations throughout resort.
  • Manage disposal of soiled equipment and linen.
  • Comfortable utilizing ERP systems. Microsoft Office and Excel.
01/2010 to 08/2016 Engineering /Facilities Coordinator Hyatt Regency Tamaya Resort And Spa | City, STATE,
  • Coordinated under Director of Engineering routine maintenance and service needs for 500 acre, 350 room hotel property maintaining relationships to ensure comfort of hotel guests in efficient and effective manner.
  • Liaison between Hyatt Management Company and Native American Pueblo owners. Served as point of contact for internal and external customers seeking support and information.
  • Managed inventory, mechanical rounding, and quality of record keeping, general ledgers and budgets creating satisfied timely payment schedules.
  • Received inbound phone calls from department managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
  • Kept facility to code and standards with all current laws, rules, regulations, relating to engineering operations, building maintenance and landscaping including, OSHA, EPA, NFPA, NEC and all state and federal regulatory agencies to ensure employee safety.
  • Advised and developed programs to orient, train and provide direction for engineering work teams (HVAC, Electrical, Plumbing, Refrigeration, Landscaping and General Maintenance).
  • Assisted Facilities Manager in all aspects of project implementation, including materials procurement, maintain budget, contract review, scheduling and administrative tasks.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose.
  • Monitored inventory control logs of Guest Room supplies, HVAC, Electrical, Plumbing, Painting, Landscaping, and Refrigeration storage rooms.
  • Researched various vendor options, ordered all parts, supplies and tools to maintain 5,000-piece inventory.
  • Worked with vendors to determine reasonable rate and to coordinate timing and means of delivery.
  • Found solutions vendor errors and delivery delays
  • Tracked orders from placement through delivery.
  • Created fully revamped recycling program to meet and sustain resort needs.
  • Fluently comfortable utilizing Markview, Oracle, Birchstreet, Avendra software programs. Microsoft Office and Excel.
Expected in 1997 to to Bachelors | Business Administration and Human Resources University of New Mexico, Albuquerque, NM GPA:

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • Special Services Associate
  • Purchasing Supervisor
  • Engineering /Facilities Coordinator


  • Bachelors

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