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Special Services Associate Resume Example

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SPECIAL SERVICES ASSOCIATE
Summary

Versatile Administrative Professional offering over 10 years of administrative experience in both corporate and non-profit office environments.

Highlights
  • Resourceful
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Schedule management
  • Staff development
  • Complex problem solving
  • Policy/program development
  • Operations management
  • Seasoned in conflict resolution
  • Customer service expert
Experience
Special Services Associate
July 2014 to Current The Home Depot － Houston, TX
  • Provided customer service that meets or exceeds Company's standards of excellence and customer's expectations, including directing customers to products (within the store, or on the website) Answered questions about goods; and/or assisted in purchasing decisions.
  • Handles special order merchandise, including searching and ordering products for the customer Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Provided trained and development of staff as needed.
  • Provided administrative support as needed.
Executive Director/Founder Volunteer
April 2013 to Current Becoming One Community Foundation － Houston, TX
  • Created and modified documents using Word, Excel, Outlook, Adobe Acrobat, and Publisher.
  • Implemented and created policies and procedures.
  • Performed administrative functions, such as ordering supplies, maintaining client records, processing incoming telephone calls, and other duties as needed.
  • Planned and coordinated workshops and job fairs that supported the mission of the organization Prepared budgets for approval, including those for funding or implementation of programs.
  • Provided managerial, community outreach, and marketing services Formed and implemented the corporate structure based upon the mission and vision of the organization Enhanced visibility through the utilization of social media on a national level within six months.
  • Recruited sponsors, participants, and/or volunteers for events Developed fundraising programs such as crowdfunding, twitter campaigns, and grant funding.
Office Manager
May 2011 to September 2013 Therapeutic Professionals － Houston, TX
  • Created and modified documents such as invoices, reports, memos, letters, and other financial documents using Microsoft Word, Excel, and Outlook.
  • Performed administrative functions, such as ordering supplies, maintaining client records, processing incoming telephone calls, and other duties as needed.
  • Managed CPR/First Aid Certification and the Massage Therapy program.
  • Coordinated and managed daily activities of the office headquarters.
  • Provided trained and development of staff as needed.
  • Recruited over 75% of new massage therapists within 6 months for the Massage Therapy program Assisted the Director in the design and implementation of the new company website Increased the database by 25% for new CPR Instructors within a 6 month period by suggestion of providing CPR Instructor courses in other states therefore increasing revenue to the company's bottom line.
  • Conducted analysis of the varying divisions to support senior leadership in developing marketing strategies Implemented and restructured company policies and procedures that increased the overall productivity by 25%.
Executive Administrative Assistant
October 2010 to May 2011 Davis Photo Services － Houston, TX
  • Resolved customer service issues, as well as answered questions concerning product and services offered.
  • Created and modified documents such as invoices, reports, memos, letters, and other financial documents using Microsoft Office.
  • Performed administrative duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work Marketed Digital Imaging services to various clientele Provided trained and development of staff as needed.
  • Created spreadsheet solutions for maintaining large scale events Created and implemented solutions for the organization of onsite photography assignments which helped to create an increase of productivity.
Administrative Assistant
October 2008 to October 2010 Department of Justice － Oakdale, LA
  • Managed filing of documents according to requirement of administrator.
  • Prepared correspondence and reports using Microsoft Word and Excel.
  • Provided trained and development of staff as needed.
  • Maintained onsite law library.
Accounting Administrative Assistant/ Customer Service Representative
October 2006 to September 2008 Robert Half International and Burnett Staffing Specialists － Houston, TX
  • Performed administrative duties as needed using Microsoft Word, Excel, and Outlook software.
  • Maintained accounting records and assisted in reconciliations using Great Plains software.
  • Resolved billing questions and customer complaints to the satisfaction of the customer and within the company's guidelines.
  • Provided trained and development of staff as needed.
  • Handled the collection of commercial and personal accounts with a 95% success rate Processed over $2 million in returned utility customer deposits within 6 months Provided customer service with a 95% approval rating Updated the company database utilizing data entry of at least 100 clients daily with 98% accuracy.
Consultant-Administrative Support
October 2000 to February 2006 Jevis, Inc － Atlanta, GA
  • Provided administrative support to various clientele which included duties such as preparing reports, creating spreadsheets, light bookkeeping, and other tasks as needed.
  • Provided customer service with a 95% approval rating.
  • Coordinated cost efficient travel arrangements for executive office staff.
  • Provided trained and development of staff as needed.
Education
BBA : Finance, May 1990 Prairie View A&M University of Texas － Prairie View, TX Finance
Professional Affiliations
Dedicated Administrative Professional, BBA in Finance, offering over 15 years of experience using strong management, problem solving, client relationship building, marketing, and administrative support skills in providing top notch customer service in diverse environments.
Skills
accounting, administrative duties, administrative functions, Administrative Support, Adobe Acrobat, basic, billing, bookkeeping, Budgeting, budgets, CPR, clientele, client, clients, Customer Service, data entry, database, Digital Imaging, directing, Staff Development and Training, Event Planning, filing, financial, First Aid, fundraising, Great Plains software, Instructor, leadership, law, letters, Director, managerial, marketing strategies, marketing, massage therapists, Massage Therapy, Excel, money, Microsoft Office, office, Outlook, Publisher, 98, Word, Microsoft Word, Office Management, photography, policies, Project Management, purchasing, requirement, spreadsheets, spreadsheet, telephone, travel arrangements, vision, website, workshops
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Resume Overview

Companies Worked For:

  • The Home Depot
  • Becoming One Community Foundation
  • Therapeutic Professionals
  • Davis Photo Services
  • Department of Justice
  • Robert Half International and Burnett Staffing Specialists
  • Jevis, Inc

School Attended

  • Prairie View A&M University of Texas

Job Titles Held:

  • Special Services Associate
  • Executive Director/Founder Volunteer
  • Office Manager
  • Executive Administrative Assistant
  • Administrative Assistant
  • Accounting Administrative Assistant/ Customer Service Representative
  • Consultant-Administrative Support

Degrees

  • BBA : Finance , May 1990

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