Patient and empathetic Customer Service Associate with extensive background in conflict resolution and customer care. Desires a Management role.
Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Skilled problem solver
Credit card transactions
Creative problem solver
10/2015 to Current
Special services AssociateHome Depot － Delran, NJ
Service Desk associates are responsible for following through on all Customer Order Management (COM)
orders from beginning to end and until the customer is satisfied including but not limited to special order, install
and website orders.
They ensure that customers receive both the products they ordered and the services they
requested in a timely and accurate manner.
Service Desk associates demonstrate a high level of customer
service orientation by acting as a liaison between customers, the Project Support Centre, Kitchen Designers,
other The Home Depot associates, vendors, installers, and third party delivery agents.
Service Desk associates demonstrate extensive knowledge of all programs and services offered by The
Home Depot including but not limited to installation services, design systems, COM and company policies and
They use this knowledge to resolve issues, assess customer needs, guide customer decisions
and coordinate all order related activities, in partnership with the Project Support Centre, delivery companies,
vendors and service providers in a timely and professional manner.
Each associate has the responsibility of providing a safe working and shopping environment by following all
safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe
conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger
themselves, co-workers, vendors, or customers.
Knowledge/Experience Required Primary Tasks and Responsibilities
- Make customers number one priority with every interaction, in person or over the phone by follow the
Customer FIRST model.
Provide friendly and courteous customer service by responding to customer inquiries regarding store layout,
location of merchandise and services provided in store Keep customers informed regarding the life cycle of
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10/2011 to 05/2014
Sales AssociateJcpenney － Memphis, TN
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Ticket, arrange and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Place special orders or call other stores to find desired items.
04/2008 to 06/2008
Dietary AideDietary AideLakeside Behavior Health System － Memphis, TN
Under supervision, assure that all areas of dietary responsibilities are met in a timely and
Assure that all necessary dietary equipment, utensils and food contact surfaces are clean,
sanitized, and ready for use.
Prepare foods and beverages according to menus/production sheets.
Ensures that prepared, served items are attractive and correctly portioned.
Assists in assembling meal trays according to requirements.
Keep nourishment areas well stocked with food items and supplies as ordered.
Arranges and restocks serving areas (food, beverages, salads, clean dishes and utensils).
11/2006 to 03/2008
CashierWendy's － Memphis, TN
Took customer orders, recorded it into computer database and returned change.
Customer Service - Maintained friendly, smiling and good attitude with every customer specially addressing
complaints calmly and swiftly.
Cleaning and Maintenance - Performed numerous cleaning duties, heavy lifting, parking lot maintenance.
Cash Handling - Took cash responsibility and matched daily cash in drawers with sales at day end and closing.
06/2004 to 08/2004
Camp CounselorDouglass Community Center － Memphis, TN
Prepare snacks for the children.
Designed and planned camp activities to be conducted for the children - Implemented the daily schedule,
directed and supervised children in spontaneous/planned activities.
Established set of rules and regulations that all have to follow on the camping trip - Held responsibility for
the safety, personal care and discipline of the children.
Instructed the campers regarding outdoor activities such as rock climbing and.
06/2003 to 08/2003
Assistant TeacherDavid Grayson Christian Academy － Memphis, TN
Prepared and served meals and baby formulas.
Kept children's quarters clean and tidy.
Sterilized bottles and other equipment used for feeding infants.
CashierHome Depot － Delran, NJ
Answer customers' questions, and provide information on procedures or policies.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,
or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Issue trading stamps, and redeem food stamps and coupons.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Request information or assistance using paging systems.
Resolve customer complaints.
Sort, count, and wrap currency and coins.
Education and Training
Diploma: PsychologyVictory University － Memphis, TNPsychology
Associate of Science: PsychologySouthwest Community College Raleigh Egypt High School － Memphis, TNPsychology
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Companies Worked For:
Lakeside Behavior Health System
Douglass Community Center
David Grayson Christian Academy
Southwest Community College Raleigh Egypt High School
Job Titles Held:
Special services Associate
Dietary AideDietary Aide
Diploma : Psychology Associate of Science : Psychology High School Diploma
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