Patient and empathetic Customer Service Associate with extensive background in conflict resolution and customer care. Desires a Management role.
Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Skills
Personable
Natural leader
Skilled problem solver
Credit card transactions
Quick learner
Creative problem solver
Education and Training
Victory UniversityMemphis, TNExpected in ā āDiploma:Psychology - GPA:Psychology
Southwest Community College Raleigh Egypt High SchoolMemphis, TNExpected in 2006 ā āAssociate of Science:Psychology - GPA:Psychology
, Expected in ā āHigh School Diploma: - GPA:
Experience
Marsden Holding Llc - Special services Associate Wisconsin Dells, WI, 10/XXX5 - Current
Service Desk associates are responsible for following through on all Customer Order Management (COM)
orders from beginning to end and until the customer is satisfied including but not limited to special order, install
and website orders.
They ensure that customers receive both the products they ordered and the services they
requested in a timely and accurate manner.
Service Desk associates demonstrate a high level of customer
service orientation by acting as a liaison between customers, the Project Support Centre, Kitchen Designers,
other The Home Depot associates, vendors, installers, and third party delivery agents.
Service Desk associates demonstrate extensive knowledge of all programs and services offered by The
Home Depot including but not limited to installation services, design systems, COM and company policies and
procedures.
They use this knowledge to resolve issues, assess customer needs, guide customer decisions
and coordinate all order related activities, in partnership with the Project Support Centre, delivery companies,
vendors and service providers in a timely and professional manner.
Each associate has the responsibility of providing a safe working and shopping environment by following all
safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe
conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger
themselves, co-workers, vendors, or customers.
Knowledge/Experience Required Primary Tasks and Responsibilities
- Make customers number one priority with every interaction, in person or over the phone by follow the
Customer FIRST model.
Provide friendly and courteous customer service by responding to customer inquiries regarding store layout,
location of merchandise and services provided in store Keep customers informed regarding the life cycle of
an order.
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Ticket, arrange and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Place special orders or call other stores to find desired items.
Under supervision, assure that all areas of dietary responsibilities are met in a timely and
sanitary manner.
Assure that all necessary dietary equipment, utensils and food contact surfaces are clean,
sanitized, and ready for use.
Prepare foods and beverages according to menus/production sheets.
Ensures that prepared, served items are attractive and correctly portioned.
Assists in assembling meal trays according to requirements.
Keep nourishment areas well stocked with food items and supplies as ordered.
Arranges and restocks serving areas (food, beverages, salads, clean dishes and utensils).
City Of Medford - Cashier Medford, OR, 11/2006 - 03/2008
Took customer orders, recorded it into computer database and returned change.
Customer Service - Maintained friendly, smiling and good attitude with every customer specially addressing
complaints calmly and swiftly.
Cleaning and Maintenance - Performed numerous cleaning duties, heavy lifting, parking lot maintenance.
Cash Handling - Took cash responsibility and matched daily cash in drawers with sales at day end and closing.
Lehigh Valley Hospital & Health - Camp Counselor Emmaus, PA, 06/2004 - 08/2004
Prepare snacks for the children.
Designed and planned camp activities to be conducted for the children - Implemented the daily schedule,
directed and supervised children in spontaneous/planned activities.
Established set of rules and regulations that all have to follow on the camping trip - Held responsibility for
the safety, personal care and discipline of the children.
Instructed the campers regarding outdoor activities such as rock climbing and.
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School Attended
Victory University
Southwest Community College Raleigh Egypt High School
