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Special Projects Officer IV Resume Example

Resume Score: 80%

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SPECIAL PROJECTS OFFICER IV
Professional Summary

I'm a very organized and dependable working specializing in Customer Service and Customer Care. Im interested in a job that will allow me to assist those who are call or come by my place of employment.

Skills

TIme Management

Typing

Multitasking

Scanning/faxing/copying

Use of Office machines

Work History
Special Projects Officer IV09/2004 to Current
MS Attorney General's Office – Jackson, MS
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Received and routed business correspondence to correct departments and staff members.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Operated multi-line telephone system to independently handle over 300 calls each day.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Provided clerical support to 10 company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
Receptionist02/1995 to 09/2013
MS Bar Association – Jackson, MS
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected [Product or Service] payments from clients and updated account balances.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized and scheduled office meetings as well as client appointments for team of 12 professionals, effectively accommodating hectic agendas.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Dispersed incoming mail to distribute to correct recipients throughout 12-person office.
  • Answered 200 incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Entered daily data in computer systems and documented office activities.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled and confirmed appointments and meetings for [Job Title].
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
Provider Enrollment Specialist02/2001 to 09/2003
Blue Cross Blue Shield – Jackson, MS
  • Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
  • Contacted insurance carriers to obtain information regarding denials.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Inputted all gathered information and researched data on applicants into computer system.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
City of Jackson Water and Sewer Administration01/1995 to 05/2003
City Of Jackson – Jackson, MS
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Determined and recommended methods to address improvement opportunities.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Improved quality processes for increased efficiency and effectiveness.
  • Worked with customers to understand requirements and provide exceptional service.
Education
Associate of Science: Early Childhood Education08/1981Holmes Community College- Goodman, MS
Associate of ScienceDraughn's Busines School- Jackson, MS
Associate of Arts: Business Administration And ManagementCareer Development- Jackson, Ms
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • MS Attorney General's Office
  • MS Bar Association
  • Blue Cross Blue Shield
  • City Of Jackson

School Attended

  • Holmes Community College
  • Draughn's Busines School
  • Career Development

Job Titles Held:

  • Special Projects Officer IV
  • Receptionist
  • Provider Enrollment Specialist
  • City of Jackson Water and Sewer Administration

Degrees

  • Associate of Science : Early Childhood Education 08/1981
    Associate of Science
    Associate of Arts : Business Administration And Management

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