Special Projects Officer IV Resume Example MS Attorney General's Office

SPECIAL PROJECTS OFFICER IV

Professional Summary

I'm a very organized and dependable working specializing in Customer Service and Customer Care. Im interested in a job that will allow me to assist those who are call or come by my place of employment.

Skills

TIme Management

Typing

Multitasking

Scanning/faxing/copying

Use of Office machines

Work History

Special Projects Officer IV09/2004 to Current
MS Attorney General's Office – Jackson, MS

Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Received and routed business correspondence to correct departments and staff members.
Routed incoming mail and messages to relevant personnel without delay.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Operated multi-line telephone system to independently handle over 300 calls each day.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Provided clerical support to 10 company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Maintained building security by monitoring logbook and issuing visitor badges.

Receptionist02/1995 to 09/2013
MS Bar Association – Jackson, MS

Collected and distributed messages to team members and managers to support open communication and high customer service.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Received and routed business correspondence to correct departments and staff members.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Routed incoming mail and messages to relevant personnel without delay.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Collected [Product or Service] payments from clients and updated account balances.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Organized and scheduled office meetings as well as client appointments for team of 12 professionals, effectively accommodating hectic agendas.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Dispersed incoming mail to distribute to correct recipients throughout 12-person office.
Answered 200 incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Entered daily data in computer systems and documented office activities.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Scheduled and confirmed appointments and meetings for [Job Title].
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Acted as first point of contact and set appointments for prospective clients.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Collected, sorted, distributed and sent mail and packages.
Supported various administrative duties by proofreading, transcribing and invoicing.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Monitored and screened visitors to verify access to facility and inter-office personnel.

Provider Enrollment Specialist02/2001 to 09/2003
Blue Cross Blue Shield – Jackson, MS

Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
Contacted insurance carriers to obtain information regarding denials.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Inputted all gathered information and researched data on applicants into computer system.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.

City of Jackson Water and Sewer Administration01/1995 to 05/2003
City Of Jackson – Jackson, MS

Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Investigated and resolved customer complaints to foster satisfaction.
Determined and recommended methods to address improvement opportunities.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Improved quality processes for increased efficiency and effectiveness.
Worked with customers to understand requirements and provide exceptional service.

Education

Associate of Science: Early Childhood Education08/1981Holmes Community College- Goodman, MS

Associate of ScienceDraughn's Busines School- Jackson, MS

Associate of Arts: Business Administration And ManagementCareer Development- Jackson, Ms

Resume Overview

Companies Worked For:

MS Attorney General's Office
MS Bar Association
Blue Cross Blue Shield
City Of Jackson

School Attended

Holmes Community College
Draughn's Busines School
Career Development

Job Titles Held:

Special Projects Officer IV
Receptionist
Provider Enrollment Specialist
City of Jackson Water and Sewer Administration

Degrees

Associate of Science : Early Childhood Education 08/1981
Associate of Science
Associate of Arts : Business Administration And Management

Special Projects Officer IV Resume Example

Resume Score: 80%

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