Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Managerial
  • Special operations capabilities

  • Managerial finan
  • Producing special events
  • [Issue] specialist
  • Special Diet Menu
  • [Type of cake] specialist
  • Sample collections
  • Specializing in [Area]
  • Special needs clients
  • Specializing in [Level]
  • [Supply] specialist
  • [Specialization] paperwork
  • Special dietary requirements
  • Insurance billing specialist
  • Replication specialist
  • Frame repair specialist
  • ADHD/ADD specialist
  • Productivity improvement specialist
  • Doubles and Triples specialist
  • Wound care specialist
  • Marketing and sales specialist
  • Small arms weapons specialist
  • [Type of dining] specialist
  • [Religion] specialist
  • [Utility] specialist
  • Certified Beverage Specialist
  • [Specialization] mediation
  • Crowns specialist
  • [Specialty] law knowledge
  • Special painting techniques
  • Special education background
  • Special needs
  • Special event projects
  • Specialty materials understanding
  • Specializes in [market type] markets
  • Specialty in enzyme activity
  • Companion animal behavior specialist
  • Behavioral intervention specialist
  • Community resources specialist
  • Special-needs childcare
  • Special events performances
  • Dredging specialist
  • Special education
  • [Process name] specialist
  • Skilled manager
  • Foreclosures specialist
  • [Specialization] style understanding
  • [Specialization] spa care master
  • Special diets
  • Special dietary requests
  • Vital signs collections
  • Collections
  • Bet collections
  • [Injury] specialist
  • [Specialization] agitator expert
  • Collections expertise
  • Eye disease specialist
  • Industrial metal specialist
  • Special effects
  • Specialized faculty training
  • Point of service collections
  • [Event] specialist
  • Special promotions
  • Certified Occupancy Specialist
  • Certified Occupancy Specialist
  • [Disease] specialist
  • [Genre] specialist
  • Certified Real Estate Brokerage Manager
  • Certified Microsoft Office Specialist
  • Special events and celebrations
  • Special needs travelers
  • Special event coordination
  • Facility specials
  • [Specialization] industry laws expert
  • [Specialization] repairs expert
  • Certified Manufacturing Manager
  • Certified Reading Specialist
  • [Type] specialty training
  • [Specialization] surgeries
  • Fare collections
  • Debt collections
  • Insurance collections
  • Collections and invoice processing
  • Special events
  • Fitness programming specialist
  • Special needs familiarity
  • Differentiated instruction specialist
  • Mood disorders specialist
  • Customer service specialist
Special Projects-Credit/Credit Collections Manager, 06/1991 to 06/2020
Paramount Equity MortgageAustin, TX,
  • Opened and assigned new client accounts.
  • Reviewed credit records to evaluate customer histories.
  • Renegotiated payment terms with dozens of suppliers.
  • Updated customer accounts with interactions, payments and personal information.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Implemented staff bonus program, resulting in [Number]% increase in employee satisfaction.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
  • Managed daily posting of payments to customer accounts.
  • Coordinated approval processes of all accounts payable invoices.
  • Created and mailed current statements to customers.
  • Established clear methods for determining proper process with each customer type.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • OPY Monitored payments due from clients and promptly contacted clients with past-due payments.
  • Updated accounts with documentation of interactions and current information.
  • Processed average of [number] invoices per month for large-scale organization.
  • Revamped accounting quality system to prepare for important audits.
  • Created and distributed updated customer statements.
  • Deposited third party checks, as well as monthly reserve transfers.
  • Reduced losses by restructuring loan payment plans.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Coded general ledger and processed vendor invoice payments.
Compliance Coordinator, 06/2010 to 06/2019
Calspan CorporationPatuxent River, MD,
  • Pursued continuous learning opportunities regarding latest compliance and procedural changes.
  • Provided detailed, understandable risk and compliance concepts to key stakeholders.
  • Assisted with development of [Type] training programs to address company-wide problems.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Kept reseller review programs in compliance with product and service standards by developing and enforcing standard operating procedures.
  • Provided clients with strategic and tactical advice to advance or resolve employee compliance cases.
  • Investigated statuses of business to determine compliance to laws and necessary corrective actions.
  • Verified data about business and clients through personal interviews and direct evidence collection strategies.
  • Completed investigations to determine business compliance with [Type] labor and work laws.
Quality Assurance Analyst, 06/2005 to 06/2010
Wec Energy Group Inc.City, STATE,
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Documented identified defects using [Software] and helped developers complete further testing and resolve issues.
  • Conducted load tests to determine server operating parameters.
  • Assessed and tested game builds to uncover bugs and assisted in finding resolutions.
  • Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Designed and updated test cases to complete consistent manual tests.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Allocated complaints to governing departments for investigation and tracked resolution times.
  • Augmented knowledge of [Type] software and [Type] tools by actively participating in all available trainings and workshops.
  • Created quality control tests to analyze data for process improvement initiatives.
  • Designed strategic and operational planning to evaluate client outcomes with quality management team.
  • Informed internal and external outcomes of quality activities to [Type] personnel.
  • Conducted analyses such as friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation for [Job title]s.
  • Performed various analysis, which included friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
  • Used [Type] and [Type] tools to document project features, capabilities and requirements.
  • Set and achieved product quality objectives while meeting product specifications.
  • Constructed tools for auditing teams to complete compliance assessments.
  • Oversaw all process checks to ensure proper completion and correct frequency.
  • Developed departmental budget, performance standards and quality specifications.
  • Managed onsite testing for customers as required by project's specifications.
Gas Diversion and Detections , 06/2000 to 06/2005
Peoples Gas Light And Coke CompanyCity, STATE,
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Delivered [Product or Service] to customer locations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Education and Training
Bachelor of Arts: Marketing Management And Communication , Expected in 05/1986
Columbia College Chicago - Chicago, IL

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School Attended

  • Columbia College Chicago

Job Titles Held:

  • Special Projects-Credit/Credit Collections Manager
  • Compliance Coordinator
  • Quality Assurance Analyst
  • Gas Diversion and Detections


  • Bachelor of Arts

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