Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Managerial
Special operations capabilities
Managerial finan
Producing special events
[Issue] specialist
Special Diet Menu
[Type of cake] specialist
Sample collections
Specializing in [Area]
Special needs clients
Specializing in [Level]
[Supply] specialist
[Specialization] paperwork
Special dietary requirements
Insurance billing specialist
Replication specialist
Frame repair specialist
ADHD/ADD specialist
Productivity improvement specialist
Doubles and Triples specialist
Wound care specialist
Marketing and sales specialist
Small arms weapons specialist
[Type of dining] specialist
[Religion] specialist
[Utility] specialist
Certified Beverage Specialist
[Specialization] mediation
Crowns specialist
[Specialty] law knowledge
Special painting techniques
Special education background
Special needs
Special event projects
Specialty materials understanding
Specializes in [market type] markets
Specialty in enzyme activity
Companion animal behavior specialist
Behavioral intervention specialist
Community resources specialist
Special-needs childcare
Special events performances
Dredging specialist
Special education
[Process name] specialist
Skilled manager
Foreclosures specialist
[Specialization] style understanding
[Specialization] spa care master
Special diets
Special dietary requests
Vital signs collections
Collections
Bet collections
[Injury] specialist
[Specialization] agitator expert
Collections expertise
Eye disease specialist
Industrial metal specialist
Special effects
Specialized faculty training
Point of service collections
[Event] specialist
Special promotions
Certified Occupancy Specialist
Certified Occupancy Specialist
[Disease] specialist
[Genre] specialist
Certified Real Estate Brokerage Manager
Certified Microsoft Office Specialist
Special events and celebrations
Special needs travelers
Special event coordination
Facility specials
[Specialization] industry laws expert
[Specialization] repairs expert
Certified Manufacturing Manager
Certified Reading Specialist
[Type] specialty training
[Specialization] surgeries
Fare collections
Debt collections
Insurance collections
Collections and invoice processing
Special events
Fitness programming specialist
Special needs familiarity
Differentiated instruction specialist
Mood disorders specialist
Customer service specialist
Experience
Special Projects-Credit/Credit Collections Manager, 06/1991 to 06/2020 Paramount Equity Mortgage – Austin, TX,
Opened and assigned new client accounts.
Reviewed credit records to evaluate customer histories.
Renegotiated payment terms with dozens of suppliers.
Updated customer accounts with interactions, payments and personal information.
Contacted customers in person at personal and business locations to collect payments directly.
Implemented staff bonus program, resulting in [Number]% increase in employee satisfaction.
Calculated figures such as discounts, percentage allocations and credits.
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Managed daily posting of payments to customer accounts.
Coordinated approval processes of all accounts payable invoices.
Created and mailed current statements to customers.
Established clear methods for determining proper process with each customer type.
Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
OPY Monitored payments due from clients and promptly contacted clients with past-due payments.
Updated accounts with documentation of interactions and current information.
Processed average of [number] invoices per month for large-scale organization.
Revamped accounting quality system to prepare for important audits.
Created and distributed updated customer statements.
Deposited third party checks, as well as monthly reserve transfers.
Reduced losses by restructuring loan payment plans.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Coded general ledger and processed vendor invoice payments.
Compliance Coordinator, 06/2010 to 06/2019 Calspan Corporation – Patuxent River, MD,
Pursued continuous learning opportunities regarding latest compliance and procedural changes.
Provided detailed, understandable risk and compliance concepts to key stakeholders.
Assisted with development of [Type] training programs to address company-wide problems.
Completed in-depth reviews of audit reports, client actions and monitoring activities.
Reviewed company policies against best practices to better understand level of compliance.
Kept reseller review programs in compliance with product and service standards by developing and enforcing standard operating procedures.
Provided clients with strategic and tactical advice to advance or resolve employee compliance cases.
Investigated statuses of business to determine compliance to laws and necessary corrective actions.
Verified data about business and clients through personal interviews and direct evidence collection strategies.
Completed investigations to determine business compliance with [Type] labor and work laws.
Quality Assurance Analyst, 06/2005 to 06/2010 Wec Energy Group Inc. – City, STATE,
Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Documented identified defects using [Software] and helped developers complete further testing and resolve issues.
Conducted load tests to determine server operating parameters.
Assessed and tested game builds to uncover bugs and assisted in finding resolutions.
Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
Explored new technologies and tools that quality assurance team could use for testing purposes.
Designed and updated test cases to complete consistent manual tests.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Allocated complaints to governing departments for investigation and tracked resolution times.
Augmented knowledge of [Type] software and [Type] tools by actively participating in all available trainings and workshops.
Created quality control tests to analyze data for process improvement initiatives.
Designed strategic and operational planning to evaluate client outcomes with quality management team.
Informed internal and external outcomes of quality activities to [Type] personnel.
Conducted analyses such as friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation for [Job title]s.
Performed various analysis, which included friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
Used [Type] and [Type] tools to document project features, capabilities and requirements.
Set and achieved product quality objectives while meeting product specifications.
Constructed tools for auditing teams to complete compliance assessments.
Oversaw all process checks to ensure proper completion and correct frequency.
Developed departmental budget, performance standards and quality specifications.
Managed onsite testing for customers as required by project's specifications.
Gas Diversion and Detections , 06/2000 to 06/2005 Peoples Gas Light And Coke Company – City, STATE,
Answered [Number] calls per [Timeframe] to answer customer questions.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Delivered [Product or Service] to customer locations.
Collaborated with others to discuss new [Type] opportunities.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Education and Training
Bachelor of Arts: Marketing Management And Communication , Expected in 05/1986 Columbia College Chicago - Chicago, IL GPA:
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School Attended
Columbia College Chicago
Job Titles Held:
Special Projects-Credit/Credit Collections Manager
