special projects coordinator resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Hardworking and Trustworthy Individual with 5 years experience in Customer Service, Information and Computer Technology, Project Coordinator and a Store keeping.
Excellent Communication and interpersonal skills with customers, Eager to learn, Dedicated, Work Integrity, Strive to exceed any expectation, Problem solving skills, Good Team work spirit, Punctuality.
Skills
Microsoft word, CSS, JavaScript, Flutter, Microsoft Excel,Microsoft Teams, PowerPoint, Microsoft Outlook.
Internet Research
Customer Support
Administrative Duties
Special Project Coordination
Analytical Skills
Customer Satisfaction
Administrative Leadership
Data Collection
Education
University of IbadanOyo State, Nigeria, Expected in 02/2020 ā āBachelor of Science:Computer Science - GPA:
Class Lower Honors
Elected to Class Finance Officer for Department of Computer Science in 2019.
Member of School Hostel Representative.
Member of University of Ibadan Football Team.
Awarded as the most hardworking and trustworthy Hostel Representative.
Continuing education in Computer Network Infrastructure and System Administration in Conestoga College.
Professional development completed in Web development with Programming languages such as CSS,Javascript, React and App Development such as Dart and Flutter.
All Saints CollegeOyo State, Nigeria, Expected in 08/2014 ā āHigh School Diploma: - GPA:
Work History
Explo - Special Projects Coordinator Norwood, MA, 10/2022 - 04/2023
Kept meticulous records of all costs and expenses and analyzed that data against budget.
Conducted research and gathered key information for use in upcoming project planning.
Edited project documentation for grammar and spelling errors resulting in error-free paperwork.
Managed online communications from social media, email and website sources.
Recruited and oversaw personnel to achieve performance and quality targets.
Facilitated workshops to collect project requirements and user feedback.
Maintained open communication by presenting regular updates on project status to customers.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Proved successful working within tight deadlines and a fast-paced environment.
Gained extensive knowledge in data entry, analysis and reporting.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked effectively in fast-paced environments.
Allied Universal Security - I.T. Support Engineer North Hollywood, CA, 07/2021 - 08/2022
2017
As a startup company at Paradine startup initiative.
Developed strong communication and organizational skills through working on group projects.
Gained extensive knowledge in data entry, analysis and reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Applied effective time management techniques to meet tight deadlines.
Delivered services to customer locations within specific timeframes.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Made use of my problem solving skills to solve all computer related problems.
Maintained well over two hundred(200) Computer Desktops and Laptops in good working conditions for a year.
Participated in frequent Computer window security update against any external threat.
Molina Healthcare Inc. - Customer Service Officer Michigan Center, MI, 03/2020 - 01/2021
Assisted call-in customers with questions and orders.
Provided primary customer support to internal and external customers.
Promoted company brand and unique offerings through personalized customer service.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Helped large volume of customers every day with positive attitude to give customer satisfaction.
Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer calls and emails to answer questions about products and services.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Wema Bank Plc - Clerk City, STATE, 09/2019 - 02/2020
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Interacted with customers by phone, email, or in-person to provide information.
Produced high-quality communications for internal and external use.
Monitored office supplies and made arrangements for restocking of low-stock items.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Maintained filing system and organized customer documents for easy retrieval of information.
Processed documents and materials to disseminate information to appropriate parties.
Accomplishments
Cyber Security Seminar 2021
Robotics and Programming Seminar 2014
Project Management Seminar 2019
Seminar on E-commerce 2019
SERVICE AND LEADERSHIP EXPERIENCE
Chapel Prefect Boy 2014 ā 2015
Best staff, HeyFood, Ibadan, Nigeria 2021
Built a Web Based Alumni System for Faculty of Science 2020
Represented All Saintsā College in a Cowbell Mathematics Competition 2012
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