special programs ii resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary


Highly motivated professional, dedicated, and skilled Managed Care with Quality Assurance background for over 30 years. Aspiring to fully utilize my skills and training while making a significant ability to perform, multiple tasks, meeting required regulations and standards to contribution to the success of my employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Case Management Customer Service

Filing & Data Entry (50 WPM) Auditing

State Laws & Policies Scheduling & Calendaring Compliance Investigation Communication

Interviewing Assessment

Report & Documents Preparation

Woodlawn High School Baltimore, MD Expected in 06/2019 High School Diploma : - GPA :
  • Coppin State University, Baltimore, MD 21216
  • Catonsville Community College of Baltimore County, Baltimore, MD 21228
  • Anne Arundel Community College, MD 21012
Work History
Housing Authority Of Baltimore City - Special Programs II
City, STATE, 02/2017 - Current

Under direct supervision, provides clear and informative information orally and in writing to clients, tenants, landlords, other agencies, and employees. Performs client eligibility calculations that are in compliance with HUD guidelines. Maintains case management information, performs data entry and creates reports. Position requires excellent customer service skills and mathematical abilities. Major Duties and Responsibilities 1. Communicates with clients, property owners, tenants, other agencies, and employees by telephone, in writing, or in person. • Provides information about housing assistance programs. • Assists with new client and landlord orientations. • Explains HUD regulations and contract terms. • Obtains documentation to assist clients. • Completes accurate and expedient contract work. Determines client eligibility and completes HUD’s re-certification and re-examination procedures for new and existing clients. Verifies household composition and income, coordinates unit inspections, contacts clients, and prepares paperwork. 3. Performs rent calculations on all approved units to determine contract rent, tenant portion, and Housing Assistance Payment portion. Performs rent reasonableness and rent affordability on all RFTA’s. 4. Gathers information from clients concerning landlord/tenant disputes and non-payment issues. Assists with preparing reports and work orders. 5. Prepares a variety of reports, documents, and records concerning Section 8 properties and property owners. 6. Performs case management functions. Maintains and analyzes information on account activities and accurately completes related data entry. 7. May perform the following duties: • Total Tenant Payments (TTP), Housing Assistance payments (HAP), and utility allowances. • Annual Income Reexaminations and Interim Changes. 8. Performs other related duties. Required Knowledge and Abilities 1. Knowledge of the general operations and procedures of a Public Housing Agency (PHA). 2. Knowledge of the purposes, policies, and regulations of the Housing Authority as established by the Board of Commissioners. 3. Knowledge of the local, state, and federal laws governing assisted housing programs including health and fire regulations, landlord/tenant regulations, leasing of property, and evictions. 4. Knowledge of Section 8 Program policies and procedures to include the Housing Choice Voucher program, admission, occupancy, rent adjustment, inspections, and re-examinations. 5. Knowledge of report preparation techniques and procedures, and a demonstrated ability to prepare and evaluate professional and technical reports and other documents. 6. Knowledge of modern office equipment including copiers, personal computers, calculators, facsimile machines, etc. Proficient with MicroSoft Office products. 7. Ability to successfully complete and pass the Section 8 Rent Calculation and Section 8 Occupancy certification exams. 8. Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD. 9. Ability to treat all callers and visitors with unfailing courtesy, consideration, and maintain a professional attitude at all times. 10. Ability to express ideas, concepts, and statistics in writing reports, memos, letters, and public relations mediums. 11. Ability to establish and maintain effective working relationships with co-workers, property owners, tenants, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

City, STATE, 07/2014 - 07/2015
  • · Determines if applicant eligible to receive or continue receiving benefits and or payments for various Social Security programs.
  • · Initiate research and respond to written contacts or telephone contacts to resolve issues or discrepancies.
  • · Correspond with or interview Attorneys, medical specialists, agents, witnesses, or claimants to compile and investigate questionable case information.
  • · Investigate, research, analyze and determine qualifications for Disability and Retirement cases.
  • · Making direct phone calls and mail contact with the public, providing assistance relating to benefits and payment
  • · Providing technical methods to update cases, investigate in claims and using the correct policy and procedures to resolve and complete cases.
  • · Pulling court documents and any other resources to build a case for verification.
  • · Analyze and solve problems with Retired and Disabled cases.
  • · Communicate orally and have the ability to plan, organize and prioritize your work.
  • · Checking Databases and pulling reports and keeping daily logs for incoming / outgoing of all cases and completed cases.
Johns Hopkins Health Systems - ENROLLMENT COORDINATOR II
City, STATE, 10/2009 - 07/2014
  • · Handle the department of Health & Human Services for Medicare and Medicaid database members, collecting payment and processing payments.
  • · Research insurance coverage and investigating claims and checking for Fraud.
  • · Coordinator and support meetings and special events, briefing and expediting materials.
  • · Validate and Processes memberships and group Reconciliation/Recon accounts.
  • · Assist supervisor with scheduling of manager’s appointments and also assist with conflicting scheduling.
  • · Resolving escalated issues ensuring and assisting with the distribution of work, including but not limited to special projects and training.
  • · Maintain database, offices files/logs and Identify members with dup accts and processing them into one account and recover payment & payments.
  • · Retrieve records for verification and compliance.
  • · Research and resolve complex eligibility by responses to inquiries and sending out correspondence.
  • · Research claims or access of caring issues and professional documentation in various system and or enrollment files.
  • · Ability to act as a preceptor, mentor and resource for co-workers.
  • · Identify and analyze issues problems and challenges facing Medicare and Medicaid memberships.

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Resume Overview

School Attended

  • Woodlawn High School

Job Titles Held:

  • Special Programs II


  • High School Diploma

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