Successful professional with more than 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Also a diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Skills
Privacy and confidentiality
Meal planning and preparation
Meal Preparation
Chronic disease management
Patient Management
Compassionate care
Sales
Budgeting
Cash Register Operation
Effective Preservation Methods
Creative Floral Design
Consultations and Recommendations
Wedding trends proficiency
Events logistics management
Scheduling
Venue selection
Troubleshooting
Conflict resolution
Inbound and Outbound Calling
Money handling abilities
Multi-line phone talent
Professional telephone demeanor
Medical terminology knowledge
Creative problem solving
Good listening skills
Education
Kansas School Of Floral DesignLawrence, Expected in ā āNo Degree:Floristry Operations And Management - GPA:
Lawrence High SchoolLawrence, KS, Expected in ā āHigh School Diploma: - GPA:
Work History
Total Education Solutions - Special Needs Caregiver Alhambra, CA, 06/2017 - Current
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
JustBliss Wedding And Events - Owner/Officiant/Florist City, STATE, 01/2010 - Current
Assisted with wedding set up and decoration.
Directed wedding-day happenings including guest arrivals, ceremony timing, meals and speeches.
Met with potentials clients and gave quotes on services and general wedding costs.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Proved successful working within tight deadlines and fast-paced atmosphere.
Hy-Vee - Florist/Cashier/Delivery Driver City, STATE, 05/2015 - 06/2017
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Created and submitted delivery logs.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Fostered positive working relationships with customers by responding to questions and concerns.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Circle S Ranch And Country Inn - Assistant InnKeeper City, STATE, 11/2013 - 04/2014
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Provided services efficiently and with high level of accuracy.
Offered appropriate reservation options based on expected attendees when coordinating events.
Increased customer service ratings through personable service.
Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Provided exceptional service and assistance to guests upon check-in.
Completed minor preventative maintenance and mechanical repairs on equipment.
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