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Special Events Manager Resume Example

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SPECIAL EVENTS MANAGER
Professional Summary

Seasoned Event Manager with 15 years' experience in devising marketing and events strategies leading to sustained business growth. Accomplished in creating inspirational workplace cultures and developing high-performing sales, marketing, and event planning teams.

Skills
  • Volunteer management
  • Venue selection
  • Vendor and contract negotiations
  • Meeting planning
  • Events logistics management
  • Event sales
  • New business development
  • Scheduling
  • Budgeting
  • Strategic planning
  • Operations management
  • Staff supervision
  • Sales team development
  • Sales budget management
  • Database management
  • Administrative support
  • Time management
  • Team building
  • Research
  • CRM
  • Sales support
Work History
12/2018 to 10/2019
Special Events ManagerSheraton Hotel & Resorts – Park City, UT
  • Selected and ordered refreshments, decor and event materials
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Generated client retention by accurately organizing and executing [Type] trade shows and events
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Supervised onsite team of [Number], including caterers, audio-visual technicians, and facility management team
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Proofed and approved production and printing drafts of promotional materials
  • Cultivated effective partnerships with engineering, marketing, sales and customer support staff
  • Leveraged professional relationships to develop new business opportunities
  • Cultivated and managed relationships with key clients, vendors and community partners
02/2018 to 08/2018
Event CoordinatorEaston Archery – Salt Lake City, UT
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Supervised onsite team , including caterers, audio-visual technicians, and facility management team
  • Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks
  • Accurately calculated and processed expenses during and after events
  • Led vendor negotiations to obtain cost-effective services and products
  • Liaised with marketing and PR colleagues to promote special events in social calendars
  • Planned large-scale events such as tradeshows, conferences, and meetings
  • Coordinated schedules and timelines for all events
  • Managed event logistics and operations, including support staff, vendor services and volunteers
  • Limited workflow downtime by troubleshooting critical issues with trainers and consultants
  • Selected and ordered décor and event materials
01/2011 to Current
Special Events PlannerNicole Frances Events – Salt Lake City, UT
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
  • Enhanced client satisfactionratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Generated client retention by accurately organizing and executing trade shows and events
  • Recommended workflow and budget improvements, resulting in 20% savings per event on average
  • Supervised onsite teams, including caterers, audio-visual technicians, and facility management team
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Generated leads per special events, resulting in new revenue
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
  • Attended bridal industry events to promote services and build relationships with prospective vendors
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Conducted training and change management processes to improve operations
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Investigated and resolved customer complaints to foster satisfaction
01/2017 to 02/2018
Assistant Catering DirectorMaverik Center - Centennial Management Group – West Valley City, UT
  • Set schedules for event and VIP staff by planning and designating shifts and hours
  • Motivated staff to perform at peak efficiency and quality
  • Coordinated and organized all restaurant inventory
  • Orchestrated positive customer experiences at all stages by overseeing every area of game night operations
  • Purchased food and cultivated strong vendor relationships
Education
05/2015
Master of Business Administration: Business
Western Governors University - Salt Lake City, UT
Bachelor of Arts: English LiteratureWestminster College - Salt Lake City, UT
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Resume Overview

Companies Worked For:

  • Sheraton Hotel & Resorts
  • Easton Archery
  • Nicole Frances Events
  • Maverik Center - Centennial Management Group

School Attended

  • Western Governors University
  • Westminster College

Job Titles Held:

  • Special Events Manager
  • Event Coordinator
  • Special Events Planner
  • Assistant Catering Director

Degrees

  • Master of Business Administration : Business
    Bachelor of Arts : English Literature

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