Seasoned Event Manager with 15 years' experience in devising marketing and events strategies leading to sustained business growth. Accomplished in creating inspirational workplace cultures and developing high-performing sales, marketing, and event planning teams.
Skills
Volunteer management
Venue selection
Vendor and contract negotiations
Meeting planning
Events logistics management
Event sales
New business development
Scheduling
Budgeting
Strategic planning
Operations management
Staff supervision
Sales team development
Sales budget management
Database management
Administrative support
Time management
Team building
Research
CRM
Sales support
Education
Western Governors UniversitySalt Lake City, UTExpected in 05/2015 – –Master of Business Administration:Business - GPA:
Westminster CollegeSalt Lake City, UTExpected in – –Bachelor of Arts:English Literature - GPA:
Work History
Milwaukee County - Special Events Manager Milwaukee, WI, 12/2018 - 10/2019
Selected and ordered refreshments, decor and event materials
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Generated client retention by accurately organizing and executing [Type] trade shows and events
Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Supervised onsite team of [Number], including caterers, audio-visual technicians, and facility management team
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
Proofed and approved production and printing drafts of promotional materials
Cultivated effective partnerships with engineering, marketing, sales and customer support staff
Leveraged professional relationships to develop new business opportunities
Cultivated and managed relationships with key clients, vendors and community partners
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Supervised onsite team , including caterers, audio-visual technicians, and facility management team
Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Solicited feedback from clients to assess event success and uncover opportunities for improvement
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks
Accurately calculated and processed expenses during and after events
Led vendor negotiations to obtain cost-effective services and products
Liaised with marketing and PR colleagues to promote special events in social calendars
Planned large-scale events such as tradeshows, conferences, and meetings
Coordinated schedules and timelines for all events
Managed event logistics and operations, including support staff, vendor services and volunteers
Limited workflow downtime by troubleshooting critical issues with trainers and consultants
Atlantis Casino Resort Spa - Special Events Planner Reno, NV, 01/2011 - Current
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Generated client retention by accurately organizing and executing trade shows and events
Recommended workflow and budget improvements, resulting in 20% savings per event on average
Supervised onsite teams, including caterers, audio-visual technicians, and facility management team
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
Generated leads per special events, resulting in new revenue
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Attended bridal industry events to promote services and build relationships with prospective vendors
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
Conducted training and change management processes to improve operations
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Investigated and resolved customer complaints to foster satisfaction
Maverik Center - Centennial Management Group - Assistant Catering Director City, STATE, 01/2017 - 02/2018
Set schedules for event and VIP staff by planning and designating shifts and hours
Motivated staff to perform at peak efficiency and quality
Coordinated and organized all restaurant inventory
Orchestrated positive customer experiences at all stages by overseeing every area of game night operations
Purchased food and cultivated strong vendor relationships
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