special events manager resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Skills
Problem Anticipation and Resolution
Record Sorting and Filing
Investigating Variances
Advising and Coaching
Supervision of Events
Staff Leadership
Contractual Obligations
Advanced Excel Spreadsheet Functions
Materials Organization
Data Gathering
Stocking and Replenishing
Audiovisual Equipment
Education
Smithson Valley High SchoolSpring Branch, TX, Expected in 05/1997 ā āHigh School Diploma: - GPA:
Work History
The Resource Center - Special Events Manager Bath, ME, 07/2012 - Current
Managed administrative logistics of events planning, event booking and event promotions.
Supervised onsite team of audio-visual technicians, and facility management team.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Selected and ordered required event materials.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Chenega Corporation - General Clerk II Middle River, MD, 10/2016 - Current
Accomplished multiple tasks within established timeframes.
Led and managed staff in administering complex IT infrastructure in getting staff ready to work from home per COVID guidelines.
Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Evaluated report data to proactively adjust and enhance operations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assisted staff with office supplies requests such as but not limited to monitors, keyboards, PIV card readers, etc.
Completed and delivered requests for serviced equipment to reduce workflow disruptions.
Led and assisted technical upgrade projects for clerks by working and coordinating with consultant IT professionals and developers for integrations.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Created reports and developed improvements and enhancements to automate records and file systems.
Drafted professional memos and letters to support business objectives and growth.
Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
Prepared meeting materials and took clear notes to distribute to my corresponding team.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Managed multiple projects simultaneously using organizational and analytical skills.
Informed and supported, company and federal, supervisors through consistent communication and administrative support duties.
Entered Choice claim data using PCM, following procedures to keep information private.
Upheld strict security procedures to maintain data confidentiality.
Interacted with customers by phone, email or in-person to provide information.
Interacted respectfully with others to offer ideas, identify issues and provide assistance.
Complied with departmental protocols and procedures.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Cross-trained existing employees to maximize team agility and performance.
Developed a weekly work schedule for team members.
Coached and developed associates to improve soft skills and recovery techniques.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Motivated and rewarded employees to improve engagement.
Orchestrated storage and delivery of equipment and inventory.
Maintained a flexible inventory of sellable products.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Kept accounts in balance and ran daily reports to verify totals.
Surveyed guests to check for areas in need of improvement.
Oversaw regulated greeting and internal processing of guests upon arrival.
Answered questions about store policies and addressed customer concerns.
Remained available eight hours daily to respond to guest needs, complaints or inquiries.
Enhanced response and resolution systems to meet changing demands.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Planned coverage needs and organized services to support incoming special events.
Set expert guidelines for film quality assurances.
Performed building, breakdown and shipping of 35mm films.
Orchestrated maintenance for both mechanical and digital projectors.
Performed scheduled preventive maintenance and emergency repairs to keep projection systems in good working order.
Set up and operated a cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
Accomplishments
Supervised team of up to twenty staff members.
Resolved production issue through creating team friendly competitive type contests that kept teams engaged.
Certificate of Longevity from ATP2 - 2018
Most Lines Completed During Training Certificate - 2017
Achieved work at home protocols by completing onboarding tasks set by the FSC COVID-19 for staff members with accuracy and efficiency.
Collaborated with a team of seven in the development of a training video for Santikos Theatres.
Received Awards for in and out of theater promotional work from Santikos Theatres and production studios Disney, Marvel, Universal, Colombia Pictures, Sony and Funimation - 2009 - 2016
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