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Special Events Manager Resume Example

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SPECIAL EVENTS MANAGER
Summary

Motivated Event Manager bringing my explosive personality and smile delivering small to large-scale Wedding and baby shower events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles, and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.

Skills
  • Team leadership and supervision
  • Guest relations
  • Managing events start to finish
  • Customer service-driven
  • Crisis management
Experience
Special Events Manager
Dyer, INMeyer's Castle/Sep 2020 to Nov 2021
  • Oversaw coordination and management of client event itineraries by implementing a timelyprocess.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Maintained close communication with clients to mitigate service issues.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Selected event materials which aligned with clients' requests and vision.
  • Coordinated all details and activities for Clients weddings and baby shower events.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Hosted 500 attendees during annual events.
  • Managed catering services, audio-visual services and housekeepers.
  • Keep detailed records on the day to day operations of each events.
Assistant Store Manager
Crestwood, ILPanda Express/Jun 2013 to Oct 2019
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Built proactive and productive relationships with Chefs and Store management to maintain operational efficiency.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
Crew Member
Hammond, INWendy's/Mar 2008 to Jun 2013
  • Drove team success by completing assigned task quickly and accurately.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Organized and restocked sauces and paper wear supplies to support operations and team productivity.
  • Keep all dining and restroom area clean to Corporate standards.
Education and Training
Some College (No Degree): Criminal JusticeColorado Technical UniversityColorado Springs, CO
Accomplishments
  • Promoted to lead counter help due to GEM and Corporate Guest feed back that achieved Record high sales.
  • Drove 30% improvement in just a month profits through aggressive Guest complaint management, building a relationship with the Guests and re-couching employees.
  • Created highly effective new program of the one on one couching that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 80% in 2014
  • Promoted from Lead counter help to Assistant Store Manager, in less than 12-months.
Certifications
  • ServSafe Recertified 2019
  • Certified Management food handling , ServSafe - Recertified 2019
  • Food preparation Training - Recertified 2019
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Resume Overview

Companies Worked For:

  • Meyer's Castle
  • Panda Express
  • Wendy's

School Attended

  • Colorado Technical University

Job Titles Held:

  • Special Events Manager
  • Assistant Store Manager
  • Crew Member

Degrees

  • Some College (No Degree) : Criminal Justice

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