special education assistant resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Flexible Administrative Assistant with over 20 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

  • Technology-based strategies
  • Individual instruction
  • Educational support
  • Multidisciplinary team collaboration
  • Incoming call management
  • Follow-up appointment scheduling
  • Computer skills
  • Problem resolution
  • Clerical
  • Planning
  • Analytical
  • Work ethic
  • Friendly, positive attitude
  • Time management
  • Issue resolution
  • Customer relations
  • Customer Service
  • Records management
  • Sound judgment
  • Customer retention
09/2020 to Current
Special Education Assistant Shelby County School District Arlington, TN,
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.
  • Communicated effectively and delivered positive reinforcement to students, which enabled building of trust and rapport.
  • Collaborated with conventional education instructors across multiple departments to optimize student learning.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Offered students personalized educational, behavioral and emotional support.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Engaged students in warm, positive environment that delivered curriculum lessons to bolster learning and concept recognition.
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
  • Aided disabled students in using restroom facilities.
  • Interacted professionally and positively with other members of school staff to foster well-rounded educational community.
  • Maintained focused, inclusive and supportive learning environments.
  • Encouraged student empathy of others to build confidence and improve self-image.
  • Promoted language development skills through reading and storytelling.
  • Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
  • Coached students on speech patterns using Augmentative/Alternative Communication methods.
  • Enhanced lessons using Smart Board technology and computers.
  • Met with parents about student needs to garner additional support.
  • Utilized curriculum with life-based approach.
09/2018 to Current
Special Needs Caregiver Total Education Solutions Troy, MI,
  • Engaged clients in age-appropriate activities, including playing games.
  • Assisted clients with personal hygiene, bathing, grooming and dressing.
  • Transported clients to and from planned activities.
  • Promoted language development skills through reading and storytelling.
  • Redirected poor behavior using positive reinforcement.
  • Kept records of children's behavior and progress to provide updates to parents.
  • Assisted clients with daily living needs, including bathing and personal grooming to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Observed, reported and documented patient status and care provided.
  • Helped children to develop social skills and meaningful relationships.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of clients, including significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Checked mail, shopped for groceries and handled bill payments.
  • Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
  • Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options.
  • Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
  • Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Assisted [Type] patients with [Task], closely monitoring conditions and safety.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
08/2016 to 11/2017
Assistant Store Manager The Buckle, Inc. Baney Trailer Park, NE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
07/2006 to 11/2011
Unit Secretary Unitypoint Health Davenport, IA,
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Communicated with Director of Nursing to facilitate efficient operation of both Long term care and Rehabilitation units.
  • Drafted and distributed memos and emails for entire unit.
  • Updated group medical records and technical library to promote smooth office operations.
  • Facilitated timely execution of all lab tests and medication refills.
  • Developed improve training procedures to aid in team member development.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Education and Training
Expected in to to
Harford Community College - Bel Air, MD
  • Dean's List Honoree Fall and Spring 2007
  • 3.12 GPA

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Resume Overview

School Attended

  • Harford Community College

Job Titles Held:

  • Special Education Assistant
  • Special Needs Caregiver
  • Assistant Store Manager
  • Unit Secretary


  • Some College (No Degree)

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