Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of liability claims. Offers superior oral and written communication skills.

Summary of Skills
  • Claims file management processes
  • Strong interpersonal and communication skills
  • Self-directed
  • Team player
  • Strong organizational skills
  • Promoted to Special Claims Adjuster after 18 months with the agency.
  • Coverage certified.
Professional Experience
06/2001 to 2016 Special Claims Representative Davita | Florence, KY,
  • Conduct investigations on assigned cases, confirm coverage, determine liability, identify subrogation rights, establish damages, prepare for arbitration, report statuses, and negotiate settlements.
  • Inspect damaged property and vehicles, and determine claims related damage.
  • 10 of 14 years rated exceeding or better
  • Negotiated and closed an average of 130+ claims per year
  • Maintained top 10 status in ratio of settlements to claims received
  • Employee engagement team on Efficiency Committee

08/1998 to 06/2001 Customer Service Professional/Call Center Cleveland-Cliffs Inc. | Weirton, WV,
  • Serviced all aspects of fixed and variable annuities.
  • Monitored all communications between call center and processing teams.
  • Recognized and assisted others on training issues.
  • Took incoming calls from all customers in call center environment answering any questions, requiring full working knowledge of all products sold.
10/1997 to 08/1998 Revenue Recovery Specialist Southwestern Public Service | City, STATE,
  • Contacting customers by a courtesy call informing them of their disconnection date.
  • Entering remarks on returned disconnection letters then calling and updating the accounts.
  • Determining which accounts need deposit letters, which type of letter is needed and then mailing these letters.
02/1997 to 08/1998 Administrative Assistant Farmers Insurance Agency | City, STATE,
  • Customer service in all aspects - sales, quotes, accounts receivable, problem solving of policies.
  • Follow up with new policies and subsequent changes.
  • Organization of company material.
  • General office management.
Expected in August 2001 B.S | Management/Economics Eastern Oregon University, La Grande, OR GPA:

Maintain Property & Casualty adjusters license in Texas


Customer service, handling of large financial transactions, 80+ wpm, general office, problem solving, negotiations and settlements, exceptional multi-tasking.

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School Attended

  • Eastern Oregon University

Job Titles Held:

  • Special Claims Representative
  • Customer Service Professional/Call Center
  • Revenue Recovery Specialist
  • Administrative Assistant


  • B.S

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