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Special Claims Representative Resume Example

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SPECIAL CLAIMS REPRESENTATIVE
Career Focus

Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of liability claims. Offers superior oral and written communication skills.

Summary of Skills
  • Claims file management processes
  • Strong interpersonal and communication skills
  • Self-directed
  • Team player
  • Strong organizational skills
Accomplishments
  • Promoted to Special Claims Adjuster after 18 months with the agency.
  • Coverage certified.
Professional Experience
Special Claims Representative
July 2001 to January 2016 Farmers Insurance Group － Amarillo, TX
  • Conduct investigations on assigned cases, confirm coverage, determine liability, identify subrogation rights, establish damages, prepare for arbitration, report statuses, and negotiate settlements.
  • Inspect damaged property and vehicles, and determine claims related damage.
  • 10 of 14 years rated exceeding or better
  • Negotiated and closed an average of 130+ claims per year
  • Maintained top 10 status in ratio of settlements to claims received
  • Employee engagement team on Efficiency Committee

Customer Service Professional/Call Center
September 1998 to July 2001 American General Annuity － Amarillo, TX
  • Serviced all aspects of fixed and variable annuities.
  • Monitored all communications between call center and processing teams.
  • Recognized and assisted others on training issues.
  • Took incoming calls from all customers in call center environment answering any questions, requiring full working knowledge of all products sold.
Revenue Recovery Specialist
November 1997 to September 1998 Southwestern Public Service － Amarillo, TX
  • Contacting customers by a courtesy call informing them of their disconnection date.
  • Entering remarks on returned disconnection letters then calling and updating the accounts.
  • Determining which accounts need deposit letters, which type of letter is needed and then mailing these letters.
Administrative Assistant
March 1997 to September 1998 Farmers Insurance Agency － Amarillo, TX
  • Customer service in all aspects - sales, quotes, accounts receivable, problem solving of policies.
  • Follow up with new policies and subsequent changes.
  • Organization of company material.
  • General office management.
Education
B.S : Management/Economics, August 2001 Eastern Oregon University － La Grande, OR

Maintain Property & Casualty adjusters license in Texas
Skills

Customer service, handling of large financial transactions, 80+ wpm, general office, problem solving, negotiations and settlements, exceptional multi-tasking.

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Resume Overview

Companies Worked For:

  • Farmers Insurance Group
  • American General Annuity
  • Southwestern Public Service
  • Farmers Insurance Agency

School Attended

  • Eastern Oregon University

Job Titles Held:

  • Special Claims Representative
  • Customer Service Professional/Call Center
  • Revenue Recovery Specialist
  • Administrative Assistant

Degrees

  • B.S : Management/Economics , August 2001

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