Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of liability claims. Offers superior oral and written communication skills.
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- Promoted to Special Claims Adjuster after 18 months with the agency.
- Coverage certified.
- Conduct investigations on assigned cases, confirm coverage, determine liability, identify subrogation rights, establish damages, prepare for arbitration, report statuses, and negotiate settlements.
- Inspect damaged property and vehicles, and determine claims related damage.
- 10 of 14 years rated exceeding or better
- Negotiated and closed an average of 130+ claims per year
- Maintained top 10 status in ratio of settlements to claims received
- Employee engagement team on Efficiency Committee
- Serviced all aspects of fixed and variable annuities.
- Monitored all communications between call center and processing teams.
- Recognized and assisted others on training issues.
- Took incoming calls from all customers in call center environment answering any questions, requiring full working knowledge of all products sold.
- Contacting customers by a courtesy call informing them of their disconnection date.
- Entering remarks on returned disconnection letters then calling and updating the accounts.
- Determining which accounts need deposit letters, which type of letter is needed and then mailing these letters.
- Customer service in all aspects - sales, quotes, accounts receivable, problem solving of policies.
- Follow up with new policies and subsequent changes.
- Organization of company material.
- General office management.
Maintain Property & Casualty adjusters license in Texas
Customer service, handling of large financial transactions, 80+ wpm, general office, problem solving, negotiations and settlements, exceptional multi-tasking.
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School Attended
- Eastern Oregon University
Job Titles Held:
- Special Claims Representative
- Customer Service Professional/Call Center
- Revenue Recovery Specialist
- Administrative Assistant
Degrees
- B.S
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