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special assistant to owners resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Pragmatic Assistant well-known for being a hands-on dynamo and having boundless energy to fulfill various tasks. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued.

Skills
  • Document control
  • Schedule and calendar management
  • Administrative support
  • Verbal and written communication
  • Operations support
  • Organization and Time Management
Work History
08/2014 to Current Special Assistant to Owners Crescent Crown Distributing, L.L.C. | Baton Rouge, LA,

Initially hired as a plant technician, promoted to technician manager in February 2015, then supervisor in 2017 and finally special assistant to the owners in 2021. My current responsibilities are as follows:
Administrative Duties:
Assisted owners in all aspects of business operations.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Create and update physical records and digital files to maintain current, accurate and compliant documentation.
Maintain account databases, inventories, replacements lists, and other information.
Create organizational charts to support business operations and improve office and warehouse organization.
Manage documents by organizing forms, making photocopies, filing records, preparing correspondence aInitially hired as a plant technician, promoted to technician manager in February 2015, then supervisor in 2017 and finally special assistant to the owners in 2021. My current responsibilities are as follows:
Administrative Duties:
Assisted owners in all aspects of business operations.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Create and update physical records and digital files to maintain current, accurate and compliant documentation.
Maintain account databases, inventories, replacements lists, and other information.nd creating reports.
Support multiple departments with special projects.
Training Manager Duties:
Created in-depth training manual for all employees; Periodically review and edited all training materials for accuracy and company policy compliance.
Trained new employees on proper protocols and customer service standards.
Direct training programs and development paths for managers and supervisors.
Evaluate success of training programs and recommend improvements to owners to enhance effectiveness.
Operations Duties (includes duties relevant to Interior or Exterior Foliage ordering, installation or maintenance, Holiday decor installation, weekly schedules, vehicle maintenance, etc.):
Unload plants and nursery items from delivery trucks.
Maintain stock plant health through proper watering.
Assist with covering route maintenance if needed.
Assist with weekly project planning and crew scheduling.
Inspect vehicles and equipment and performed minor repair work.
Source high-quality trees, bushes, folaige, blooming plants, etc. to complete installations.
Arrange winter decorations, holiday lights, wreaths and garlands.
Prepare for high-profile events by setting up special displays.
Pesticide Manager Duties:
Manage, train and motivat personnel to continuously improve knowledge and abilities in Pesticide Application and Safety.
Attend State workshops and seminars to learn about most up-to-date information and methods regarding pest control.
Coordinate technical training and personal development classes for staff members.
Conduct property and site walk-throughs to identify infestations and isolate sources to determine most efficient pest control and calculate appropriate application needs.
Oversee teams of up to 5 members during pest control substance applications.
Complete required treatment documentation while on-site and returne paperwork to office for processing.
Adhere to most stringent safety procedures when mixing and applying chemicals.
Safety Coordinator Training Duties:
Observe company safety guidelines especially when applying chemicals, lifting heavy objects and operating equipment.
Implement and support company quality and safety improvement efforts.
Identify and resolve unauthorized, unsafe or ineffective practices.
Customer Service/ General Duties:
Uphold high standards of professionalism and discretion when working with high-value clients.
Handle high maintenance clients to assist plant technicians and managers while maintaining excellent customer service.
Collaborated with technician managers to open and close warehouse, handle missed maintenance and client complaints.
Report issues to owners with great detail.
Develop departmental systems and procedures to better align workflow processes.
Coordinate efficient routes to avoid delays and optimize schedules.
Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Represent company professionally by dressing appropriately, being organized and arriving on time for every appointment.

06/2014 to 08/2014 Merchandiser Charger Water Treatment Products | Itasca, IL,
  • Completed arranged in-store displays to showcase available products.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Remove damaged plants from displays.
  • Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
  • Unloaded plants and nursery items from delivery trucks.
  • Carefully maintained plant health to minimize losses.
  • Assisted customers with finding requested plants and flowers.
  • Educated customers on plant biology and health.
02/2014 to 05/2014 Sales Associate East Carolina University | Greenville, NC,


  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
01/2010 to 01/2014 Insurance Representative Insurance Unlimited | City, STATE,


  • Sold auto, home, life and other various insurance products to individuals using consultative selling techniques.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Performed policy renewal and record retention.
  • Supported customers in insurance application completion while liaising between company and client.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Documented customer contact in Hawksoft to maintain record of customer interactions and elevate quality of service.
  • Educated customers about billing, payment processing and support policies and procedures.
Education
Expected in No Degree | Biology Community College of Denver, Denver, Colorado, GPA:
Expected in No Degree | Biology, Education University of Northern Colorado , Greeley, CO, GPA:
Expected in 05/2008 High School Diploma | Denver School of Science And Technology , Denver, CO, GPA:

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Resume Overview

School Attended

  • Community College of Denver
  • University of Northern Colorado
  • Denver School of Science And Technology

Job Titles Held:

  • Special Assistant to Owners
  • Merchandiser
  • Sales Associate
  • Insurance Representative

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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