Property Manager with vast experience in real estate management. Focused on satisfying tenants and maintaining high occupancy rates while leasing units and also prioritizing work orders.
Reports any major issues to property owners and takes initiative in finding workable solutions.
Strengths include: ability to multitask in any fast pace environment, sales skills, critical thinking and ability to communicate with individuals at all levels. Very adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Proficient in operating credit card machines, balancing cash registers, large sums of money.
Persuasive Agent with proven track record.
Excellent negotiation and communication skills to build contacts and relationships. Friendly and energetic professional familiar with event operations. Outgoing and very skilled in effective communication and team collaboration. Can bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty and maximizing business returns. fluent in Spanish and English , offering solid comprehension of cultural diversity.
- Sales and marketing
- Skilled multi-tasker in any fast pace environment
- Issue escalation
- Guest service
- Superior communication skills
- Social Media skills
- Outstanding customer service
- Conversant in English and Spanish
- Balancing large sums of money (money orders, credit cards, debit, personal checks )
- Multi-family property management
- Fair housing mandates
- Commercial property
Albuquerque, NM, 01/2022 - Current
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Sought out and evaluated vendors, negotiated prices and completed contracts.
- Negotiated preferred terms and conditions for company to achieve significant savings.
- Provided excellent service and attention to customers through phone conversations.
Fredericksburg, VA, 01/2021 - 08/2021
- Conducted apartment tours for potential tenants and answered any questions.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Created staff schedules in response to community needs.
- Handled resident complaints and expedited all maintenance requests.
- Collected monthly assessments, rental fees, deposits and late fee payments.
- Maintained accurate records of all correspondence with and from tenants.
- Managed 4 commercial properties totaling over 220 units.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Balanced and generated sales reports for management.
- Worked with budget and owners to plan and implement special events to boost customer numbers and profits.
Concord, CA, 06/2017 - 01/2021
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Overcame objections by applying advanced training and persuasion techniques.
City, STATE, 06/2016 - 06/2017
- Conducted background checks on applicants.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Encouraged prospective tenants to fill out applications after property tours.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
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School Attended
- Hillgrove Highschool
- Metro Brokers Real Estate
Job Titles Held:
- Special Aquisition Services Manager
- Property Manager
- Property Manager
- Leasing Agent
Degrees
- High School Diploma
- Currently Enrolled
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